bridge not communicating

  • 1
  • Problem
  • Updated 2 years ago
My internet bridge for my 5 in 1 station is not communicating with the internet. On my dashboard, the status bar is red and says offline. The lights on the bridge are not flashing. I have unplugged the power to the bridge to reset it and unplugged the bridge from the internet to reset it and when it powers up, the lights are solid blue. Obviously the router is working if I am able to post this message. The bridge is located 10 feet from the router and 30 from the 5 in 1. What is the problem?
Photo of Jim Theisen

Jim Theisen

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Wayne Webb

Wayne Webb

  • 8 Posts
  • 3 Reply Likes
hold the reset button in for 20 seconds
Photo of Jimmy T Theisen

Jimmy T Theisen

  • 186 Posts
  • 29 Reply Likes
Tried that. No luck
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6428 Posts
  • 200 Reply Likes
Hello Jimmy,

What is the model number of your smartHUB?  Please power cycle the router and the smartHUB together. The directions to do so are below. Please let us know if you have any other questions. Thank you and have a great day!

power cycle your smartHUB and router.  To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB.  After this you can unplug your router.  Please leave them unplugged for about 5 minutes.  When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter.  Try to add your device to My AcuRite by clicking the plus tab at the top of the page.  Please let us know if you continue to have issues.  Thank you and have a great day!