Bought thermometer model 00384. Received the unit 5 days ago. Outdoor ok. Indoor never goes below 84. Can anyone help or is it defective?

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Bought thermometer model 00384. Received the unit 5 days ago. Temp outside reads right. Indoor never goes below 84. Can anyone help or is it defective?
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Karen White

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Posted 12 months ago

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Ledrak

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Karen the unit is only 5 days old so taking / sending it back for replacement should not be a problem, that said you may have done this but try taking the batteries out of the display for several minutesĀ  in order to reset it and see if that helps.
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AcuRite Jennifer

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Hello Karen,

Please try the reset steps below. It is similar to what is posted above with a couple of added steps. What should the indoor temperature be reading? When you put the sensor & display side by side how far apart are they in readings?

1.Bring both the sensor and display unit indoors side by side.

2.Remove batteries from the sensor.

3.Remove batteries from the display unit and unplug the AC adapter (if applicable). Once this is done hold the reset button on the back of the display for about 10 seconds. You may need a paperclip or toothpick to press the reset button depending on what the model number is.

4.Wait 1 minute to ensure any remaining battery power is discharged from both units.

5.Change the A-B-C channel on both the display and sensor making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries in display unit second. Press the reset button for an additional 10 seconds. Go ahead and set the date and time once an outdoor signal is received.

8.Let the units sit within a couple feet of each other forĀ at least 30 minutes when comparing for accuracy.
* The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
*If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both.
(Edited)