Hello Alfredo, Please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter. Try to add your device to My AcuRite by clicking the plus tab at the top of the page. Please let us know if you continue to have issues. Thank you!