Base Unit Freezes - Professional Weather Center 5-N-1

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  • Updated 1 month ago
Just bought the Professional Weather Center 5-N-1 last week and have been having issues with the base station freezing. All displays, time, temp, wind, etc. freeze and do not update, nor report online. The base unit shows strong signal to both internet and outside unit, but again, this is because everything froze. This happens daily. TO fix it I have to completely reset everything, and it only works for about 14 hours before I have to do it again. HELP!!!
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PCRaven

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  • upset with my purchase

Posted 2 months ago

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Mt.High

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Same product...same issue...did you get it from Home Depot? 
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james sanborn

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Instead of resetting the display, change chanel on the display, wait ten seconds and then switch back to original chanel. This works for getting data displaying again. I would suggest you change the chanel on both units as I suspect interference is the issue.
This unit is also very susecptable to static discharge, which will cause the display to freeze. However you would feel the static if you were the cause.
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PCRaven

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Sorry, no change, everything remains frozen. The only way I have found to fix is to unplug and remove the batteries, wait a minute, and then reconnect everything and reset the clock. Would love to know what is going on so it works more than a few hours a day.
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Ron

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Following with same issue
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AcuRite Rachell, Employee

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Hello All,

Please verify you are using the battery recommendations and try the troubleshooting steps listed below. If this does not correct the issue, please let us know. Thank you.
Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
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PCRaven

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Rachell...did all of the above, and have the right batteries and still an issue. Had to reset the base unit three times today. After no issues for a while, seems to be getting worse...please help! 
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PCRaven

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Frozen again!!!
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PCRaven

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Reset again
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ken

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Our display on the 01535S has been freezing for months. We have to reset it daily to get current info. Tried to relocate several times, switched both from A to C - no change. What do you recommend?

Observed all battery tips, did the hard reset several times. Tried bringing the outdoor unit inside - still doesn't work.
(Edited)
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PCRaven

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Hi all...tried all of the above and have the right batteries. Was good for the last week, but had to reset it all again on Sunday and again tonight. Based on the clock, had been frozen for about 6 hours. Lose all data every time I have to pull the batteries out...HELP!! @AcuRite Rachell
(Edited)
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james sanborn

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Your best bet is to throw it in the trash and buy a real weather station. My indoor temp was 158 yesterday. So sad to invest time, energy, and money in accUwrong crap. Never again
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PCRaven

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Froze again at 5:14pm and it is currently 9:05pm MT. To be clear, the base unit screen froze at 5:14pm with all time and data displayed at that time unchanged till I reset the base unit...what is wrong with this unit!!!!!
(Edited)
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PCRaven

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Frozen again!!!!
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PCRaven

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Frozen again...3rd time today...THIS IS GETTING WORSE!!!
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PCRaven

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this is ridiculous...had to reset again, and it only lasted 2 minutes!!!!!!! Done with this crap for today.
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PCRaven

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Reset again

New Observation: Display is frozen, but Weather Underground is showing correct data
(Edited)