Base Unit Freezes - Professional Weather Center 5-N-1

  • 1
  • Problem
  • Updated 13 hours ago
Just bought the Professional Weather Center 5-N-1 last week and have been having issues with the base station freezing. All displays, time, temp, wind, etc. freeze and do not update, nor report online. The base unit shows strong signal to both internet and outside unit, but again, this is because everything froze. This happens daily. TO fix it I have to completely reset everything, and it only works for about 14 hours before I have to do it again. HELP!!!
Photo of PCRaven

PCRaven

  • 2 Posts
  • 0 Reply Likes
  • upset with my purchase

Posted 2 weeks ago

  • 1
Photo of Mt.High

Mt.High

  • 1 Post
  • 0 Reply Likes
Same product...same issue...did you get it from Home Depot? 
Photo of james sanborn

james sanborn

  • 11 Posts
  • 3 Reply Likes
Instead of resetting the display, change chanel on the display, wait ten seconds and then switch back to original chanel. This works for getting data displaying again. I would suggest you change the chanel on both units as I suspect interference is the issue.
This unit is also very susecptable to static discharge, which will cause the display to freeze. However you would feel the static if you were the cause.
Photo of PCRaven

PCRaven

  • 2 Posts
  • 0 Reply Likes
Sorry, no change, everything remains frozen. The only way I have found to fix is to unplug and remove the batteries, wait a minute, and then reconnect everything and reset the clock. Would love to know what is going on so it works more than a few hours a day.
Photo of Ron

Ron

  • 1 Post
  • 0 Reply Likes
Following with same issue
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6145 Posts
  • 195 Reply Likes
Hello All,

Please verify you are using the battery recommendations and try the troubleshooting steps listed below. If this does not correct the issue, please let us know. Thank you.
Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
Photo of ken

ken

  • 1 Post
  • 0 Reply Likes
Our display on the 01535S has been freezing for months. We have to reset it daily to get current info. Tried to relocate several times, switched both from A to C - no change. What do you recommend?