banner stuck on heat index

  • 1
  • Problem
  • Updated 5 months ago
My 02064cdi display is stuck. The banner reads "heat index .0.0.0. Also it shows that it is running on batteries, even though it is plugged in. It also randomly flashed to a bright setting, then back to dimmed battery brightness. I've tried resetting, changing outlets but neither has changed the display.
Photo of boodel

boodel

  • 1 Post
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Bill Martin

Bill Martin

  • 740 Posts
  • 125 Reply Likes
make sure rhe AC outlet has not been tripped with GFI. Unless you know exactly how your house is wired, you might be surprised what GFI protects which outlets. My first house had outlets far away from GFI that covered them. Best to either use a volt meter or a plug in light to prove outlet has power. If it does, then try your Display.
PS I have also had houses where the top and bottom outlets were separately wired.

Best to eliminate any and all assumptions
Photo of MadDog Rhody

MadDog Rhody

  • 10 Posts
  • 1 Reply Like
Much as I hate to say it If they just took pride in their company and made a better product.
Make The Product In USA.
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 198 Reply Likes
Hello Boodel,

The following instructions should help resolve any issues you are having with your display. These steps are a little different then the typical reset. Please let us know if the issue continues. Thank you.

To do a pinhole reset: (THIS WILL CLEAR ALL OF YOUR HISTORY AND YOUR SETTINGS)


Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.


- Remove all power, AC adapter and batteries from the display unit.
- Press and hold down the pin hole reset button, located in the battery compartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 20 seconds.
- Verify that the unit has powered on and once connection has been made, attempt to set time and date.