APP

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  • Problem
  • Updated 2 months ago
Keep getting faulty mac address when trying to install device on app using the product ID. I'm using windows and android.Does anyone have any ideas?? TIA
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Lynda Shade

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  • annoyed

Posted 3 months ago

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Ledrak

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Lynda I have read your 2 posts but to start you need to list the model numbers of the units you are working with an the problem you are having. 
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Lynda Shade

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The model is 01536CAUDI/8900123
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Ledrak

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Ok I see you have a PC connect display as I remember you are not happy that it needs to be connected and running 24/7 to a computer in order to work, that's how this unit works if its not good for you, you could get an Access unit unless you are not in a supported area.
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Lynda Shade

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What is an access unit? I just want to access the app on my phone so i can see the status when im not at home . Simple as that
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Ledrak

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AcuRite Rachell, Employee

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Hello Lynda,

I can see you were able to register your PC Connect display to My AcuRite but are currently offline.  Make sure that your PC does not go into sleep mode. In order for the information to transmit online, the following things need to happen.

You need to keep the display plugged into the computer

You need to have the software running

The computer needs to stay on and running (going into sleep mode will prevent any readings from transmitting)

The computer needs to be online at all times

If one of these things is not happening that could be why your information is not transmitting online. Thank you. 
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Lynda Shade

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Disappointed that this wasnt mentioned when we purchased the unit. We cant dedicate a pc to this solely, it is used for many other functions other than this.