App crash problem. Repeatable.

  • 1
  • Problem
  • Updated 4 months ago
In the iOS app under charts. Selecting rain then selecting all time will cause the app to crash back to the iOS home screen.

iOS 11.2.5
MyAcuRite 3.1.2.1
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louhobby

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Posted 5 months ago

  • 1
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AcuRite Jennifer

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Hello Louhobby,

Are you still having an issue with the mobile application. What version of the application do you have? What IPhone do you have, and what operating system are you using on the IPhone?

(Edited)
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louhobby

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Yes if I perform the steps I listed it still crashes. Same version I listed above.
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AcuRite Rachell, Employee

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Hello louhobby,
Please uninstall the application and reinstall. Let us know if the issue continues. Thank you.
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louhobby

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I just uninstalled the app restarted my phone to clear any caches that may be associated with the app and then reinstalled. It still crashes the app when you go to charts select rain then select all time for the time period.
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AcuRite Rachell, Employee

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Hello louhobby,
Thank you for bringing this to our attention. We are currently investigating this issue. Please let us know if you have any questions. Thank you.