Anyone know how to talk to a human at tech support, was on hold for 3 hours 17 minutes never got to talk to a human

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  • Updated 4 months ago
Tech Support Off Line
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Charles Frantz

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Posted 4 months ago

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Ed Kammerman

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Call early in the morning. That's worked best for me
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Charles Blakeney

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Shipment got messed up. Tried to contact by phone several times to correct problem. Record of last call follows: Called at 11:24 local and was number 11 in the call que. Finally get to number 1 in the que at 2:05. At 2:40 recording changed to "System problems - Try again later". EVERY single phone customer support person should be fired today along with their immediate supervisor. If you are not taking calls, say so immediately - not 3 hours and 16 minutes later. I expect a reply from this faceless company.
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AcuRite Jennifer

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Hello Charles,

We are sorry you received an error message. We will look into the message. We appreciate you bringing this to our attention. We have emailed you at the address on file. Please check your inbox.
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Charles Frantz

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I did check my in box and it said to call
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MuskokaJohn

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From my calculations, they only have 1 tech handling their lines. Still may be better than going to an overseas call center where you may get through, but can't understand what the person on the other end is saying.
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Tom Kueny

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What a waste of time, minutes and battery, 34th in line. I wonder how long it takes for them to answer an email. 
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Jack Canavera

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Early morning calls are best.  I've usually called between 7-8 am Central time and either get answered directly or have no more than about 5 callers in front of me.  

Jack
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Ron Anderson

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What??????????????? Called at 7:33 am, caller #6 for sales and took 2 hours.... I don't know where the money is going from sales but not back into the company.....Next weather station will be with someone else..... Have spent nearly 8 hrs on the trying to contact ANYONE.... very poor form... Like the cable company use to be.... Headed to La Cross for next weather station...
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AcuRite Jennifer

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Hello Ron,

We do apologize for the delay in response. We are glad you were able to get a hold of someone. I did reach out to you this morning but you were already assisted by our support team. I did document your concerns that were discussed on our phone call, and passed them onto my management. Please let us know if there is anything we can assist you with.
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Ron Anderson

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Hello Jennifer, I see from the previous posts that I am not alone, and expect management to do NOTHING. As mentioned, I dare ANY of them to call customer service and see for themselves, if they even care.
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AcuRite Jennifer

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Hello Charles,

We are sorry you were not able to reach us. Please let us know how we can assist you, and we would be happy to do so.
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Charles Frantz

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Jennifer  After 3 hours and 17 minutes waiting and then to be told because of technical problems call back later. Jennifer I don't have the time to sit by the phone only to be told to call back later.
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AcuRite Rachell, Employee

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Hello Charles,
We are again very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Department. I have emailed you at the email address associated with your community forum account. Thank you.
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Gregory DiCarlo

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Not only don't they answer the phone. They haven't responded to e-mails either lately.
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AcuRite Rachell, Employee

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Hello Gregory,
We are very sorry for any inconvenience you have experienced. I see you are currently working with a member of the AcuRite Support Team regarding some issues you have been having. Please let me know if you have any questions. Thank you.
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Ron Anderson

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I posted to Facebook as well. I feel sorry for all the Jenifers and Jeffs & others s as they can only do what management allows. Got to be frustrating for them as well to hear all the dissatisfaction among customers and unable to do anything. Need to FIRE the management. As a consumer, not at ALL pleased with CUSTOMER support. An don't outsource to overseas, thats why i no longer by HP products....