all the sensors in our company have been stopped

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  • Question
  • Updated 11 months ago
  • (Edited)
all the sensors in our company have been stopped recently sending and receiving data to the site since 29/8/2017. They are well connected to the internet and have full Batteries. Please we want solving the problem as soon as possible. The MAC ADDRESS for devices is (24:C8:6E:******)&(24:C8:6E:******)&)(24:C8:6E:*****)&(24:C8:6E********)

***********EDITED BY ADMIN FOR PRIVACY******************
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Karim Mahmoud

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Posted 11 months ago

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Suzd

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Mine will not do anything either. Mac Address is 24:C8:*********removed by admin for privacy*************
(Edited)
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Nathan Daly

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Last time mine showed online was August 8th.  Replaced batteries and restarted Smart Hub no effect.  The display unit I have is showing they are still transmitting.
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Bob Preston

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Same thing has happened to me too. Fresh batteries in all sensors, display is receiving data just fine but bridge is not working.
(Edited)
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Steve U

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Can you log into the bridge(with your browser)? (You will need to get the IP assigned, from the router to the smarthubs MAC)
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Nathan Daly

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No luck logging into the bridge.  When I unplug it does go offline and is slow to request DHCP.
 
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Bob Preston

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I am able to log in to the bridge and can restart it and it will work for a few minutes and then stops working.
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Nathan Daly

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Looking at network logs the bridge  was online from 21:29 to 21:57.  Less than half an hour of uptime.
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AcuRite Rachell, Employee

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Hello All,

Please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter. Try to add your device to My AcuRite by clicking the plus tab at the top of the page. Please let us know if you continue to have issues. If do continue to have issues, what are the lights doing on the HUB? Thank you!
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Suzd

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Both status lights are solid blue and won't let me connect. I get the message
  • Device must be connected and reporting data to claim it. Please make sure the device is connected to your router and the status lights are blinking.
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AcuRite Rachell, Employee

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Hello Suzanne,

The number provided above is the Device ID of your smartHUB. The model number is listed on the bottom of the HUB and will state Model.  If your network light is going on and off for long periods of time, this shows us that the HUB is not connecting to your network. Please make sure that DHCP is enabled on the router and MAC address filtering is disabled.  Thank you.
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Suzd

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DHCP is enabled and MAC address filtering is disabled.  Won't connect no matter what I try.  Would really like to get this resolved.  Thank you
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AcuRite Jennifer

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Hello Suzanne,

Where the Ethernet is plugged into the router is it lit up back there? Your smartHUB for some reason is not getting an internet connection. We would recommend contacting your router manufacturer to see if there is something blocking the smartHUB from transmitting in the router settings. You can also try to power cycle the smartHUB and router. The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right hand light should be solid steady. There should be an amber light in the back that is flashing where the Ethernet is plugged in. The green light should be solid. Please power down the smartHUB and router for 2 minutes. Unplug the Ethernet cord from the back of the router. After the 2 minutes power up the router. Wait for it to come back online. Once online go ahead, and plug in the Ethernet cord, and power up the smartHUB. Give it a couple of minutes and try to enter the device ID on My AcuRite.
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Suzd

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Jennifer,
I have talked with router people.  There is nothing blocking the hub from connecting.  My two other items are connected and am not having a problem.  I have done all the resets etc., umpteen times.  I would appreciate either a new idea or a replacement since it is still under warranty.
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AcuRite Rachell, Employee

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Hello Suzd,

We have emailed you at the email address associated with your forum account. Please check your inbox.  Thank you.