• 1
  • Praise
  • Updated 3 months ago
AcuWrong. I’m surely not the only one that has bought their garbage and tried to get support.. Their support is non existent, because they cannot support the volume of garbage they produce. I’ve tried for 2 weeks, either through the phone or through this web site and it is impossible to get any support. No call back. No online support. No thank you! Taking the 75107TBDIA3 - Weather Station back to the store where I purchased it was the only satisfying experience with this company. Good Riddance!!
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Robert Hansen

  • 3 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
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AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Robert,

We attempted to reach you by phone but were unsuccessful. We apologize that you were having a hard time reaching us. We would be happy to assist you with your product. We have emailed you at the address on file. Please check your inbox.
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  • 7 Posts
  • 1 Reply Like

Trust me, he's not the only one that is angry! The level of support I've received is PATHETIC! I've been forced into buying the Access to replace my SmartHub. And the Access doesn't work! Spent 20 minutes on hold trying to talk to a Tier 2 tech, and finally pressed "1" to get a call back. That was 9 hours ago... and no phone call!

I promise you that I will not be spending any more money with your company! Nor will anyone I work with (at our 67 locations throughout the United States)!

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AcuRite Rachell, Employee

  • 6134 Posts
  • 194 Reply Likes
Hello EddieDee,
We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Loyalty Team. We are happy to assist you with your Access. We were not able to locate a My AcuRite account for you.  What issues are you experiencing setting up the Access? What are the lights on the Access doing? Thank you.