Acurite Weather Station 06014 Not Recording Wind Speed

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  • Updated 8 months ago
This thing is off.... It doesn't record wind when it's raining... <sigh>  We had rain last night along w/strong winds..(residuals from Irma). we record the rain... but not the wind.  I can watch the little cups free spinning on the thing... It's up on our roof away from any obstructions... but we only have this problem when it rains... It records wind on dry days... just not on rainy days...
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Colleen

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  • annoyed... now that's it up on the roof

Posted 9 months ago

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AcuRite Tori

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Hello Colleen,

Heavy rain or wet foliage may create interference impacting the wireless signal between an outdoor sensor and indoor companion product (display, bridge, etc.). To ensure a strong wireless connection, mount the sensor higher up or relocate it to another area.



  • Increase the mounting height. A wireless signal traveling close to the ground and through objects like windows, walls, bushes, grass, drywall, etc., reduces the potential wireless range. Rain may cause additional interference on the wireless signal.
  • Relocate the product(s) – When moving a wireless product, even an inch can make a difference in signal strength. For products with both a sensor (transmitter) and digital display or bridge (receiver), relocating both parts may help improve the wireless range.



 We would also recommend trying a hard reset. The instruction have been provided below. If you are in need of any further assistance please let us know. Thank you.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
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Colleen

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Higher up?  It's 5 feet above the tallest point on my house... and there are no obstructions or foliage... and now rain may cause interference with the wireless signal?  There's an answer for everything.... Funny though... every thing except wind reports... even in the rain.

If I take this thing off the house, it's getting returned.  I can't be doing this on a regular basis.. if it's this fragile, you might want to rethink your manufacturing...
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John Z

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Colleen,

How long have you owned that unit? 
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Colleen

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About two months....
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John Z

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Colleen,

If you can see the cups spinning madly, but wind does not register properly on your display or via a smarthub, something is clearly wrong. Two months seems way too short for corrosion to have attacked the reed switch circuits in the sensor (these are the devices that detect wind cup rotation), but if you are missing wind data only, and only when it rains, I would be looking there, or towards an internal reed switch fail. 
(Edited)
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Colleen

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We are missing wind data only & only when it's raining... during a rainstorm everything records except wind... when it stops raining, wind will record.  It's bizarre...
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John Z

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Colleen,

I would take it down, and try Rachell's suggestion. 
If that doesn't fix the problem, your case advances to the next step.
If it should turn out to be a hardware issue, you will want to take the unit down anyway, and deal with that: warranty or return.

You may have to simulate rain to test it out (e.g. in your shower), or wait for the next downpour. 
Don't put it back up high unless you have full confidence in it. A temporary mount somewhere should be ok.

A postscript, one hour think-time later:

Before doing anything else, I would try a reset of just the display (batteries out, power unplugged). It might then pick up your sensor and run just fine. Good to try during a windy rain. If it does not recover, and needs re-connection to the sensor, well, the sensor was to come down anyway.

Here is an experiment to help discern whether the unit fails to report wind because it's wet, or when/because the rain gauge tipping cups are operating:

Bring the sensor inside, positioned over a sink. Spin the wind cups and note wind registering. Spin them again, and while spinning, pour water through the rain gauge. If that stops the wind report, either the sensor logic or display logic is confused, and Rachell's suggestion regarding a re-boot may indeed clear up the problem. That still leaves you to decide whether you want to restore the sensor to its elevated position.
(Edited)
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AcuRite Rachell, Employee

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Hello Colleen,

We are very sorry for the inconvenience.  We will recommend the hard reset steps listed above. If this does not correct the issue, we would be happy to discuss warranty options.  The sensor does need to come inside to preform the hard reset steps.  This could easily correct the issue, its possible the unit is just not communicating correctly.  Please let us know if the issue continues. Thank you. 
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Colleen

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That makes no sense... I don't understand how it's not communicating correctly when it only doesn't record wind during a rain/wind event... when just a wind event, it records fine... the only thing that doesn't record during a rain/wind event is the wind... that tells me its communicating just fine...
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AcuRite Tori

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Hello Colleen,

 We do ask that the recommended troubleshooting is performed in hopes of correcting the issue that is occurring. if you are in need of further assistance after the troubleshooting has been exhausted please let us know. Thank you.
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Colleen

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OK... well, about 2-2.5 weeks ago, we finally pulled the unit down from the roof... Did the reset/resync steps:
If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.

Put the unit back on the roof... seemed to work including during our brief encounter with TS Nate a week ago Sunday -- even registered a couple gusts... until this am... it is, once again, no longer registering wind speeds at all... and the wind is blowing here pretty good today.   Last wind speed was recorded at 12:29am this morning... 7mph... then nothing since then...

But I will say, that even when it was recording... the recorded speeds didn't seem to match what was going on outside... We had winds registering in the area of 25-30mph sustained... and we were registering 18mph.  I don't think I care about the gusts so much but it was good to see a couple of those registered... but those little cups on the unit are spinning like crazy and nothing is being recorded...
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AcuRite Tori

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Hello Colleen,

 We have provided  you with a chart for wind. Are you able to provide us with a picture of how your sensor is mounted? If you are not receiving any wind readings at all we would like for you to check for any debris that could be affecting the sensor. If no debris is found please let us know. If debris is found please clean the sensor out and attempt the hard reset once more. Thank you.

  • Items Needed: 5-in-1 sensor, Philips screwdriver, toothbrush (optional), moth ball (optional)
  1. First, open your 5-in-1 sensor by removing the (4) four screws from the bottom. The screws toward the center of the sensor are for Rain Gauge calibration only. Do not adjust these screws.
  2. After your sensor has been opened, remove any insects, cobwebs, or debris. An old toothbrush can help to clean out the hard-to-reach places.
  3. Reassemble the 5-in-1 sensor by replacing the (4) four screws on the bottom of the sensor that were removed earlier.
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Colleen

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Sigh.... I will go up one more time... and bring the unit down... However, if there is no debris in it when I pull it apart... I am done - I want to return the unit.  I did not buy a unit to have to keep going up onto the roof to resync it so it would work every two weeks.  That's hazardous to anyone's health.  I did what was asked of me the first time... I'd say that the troubleshooting has been exhausted if there is no debris... but I will wait to make that call until I get up there & pull it down... again.... 2.5 weeks after the last time we pulled it down.... which was about 2 mos after we bought it....  

Here's a picture of where it's mounted... and hopefully a youtube link to it actually moving... yet nothing is being recorded for a wind speed. 
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AcuRite Jennifer

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Hello Colleen,

We understand your frustration, and apologize. If this does not correct the issue we would be happy to start a warranty claim on the sensor.
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Colleen

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I have done what was asked.... Wind still isn't reading.
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Colleen

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Colleen

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Not a cobweb... not a leaf, not a piece of dirt... the thing is spotless... and windless *lol*  Other pictures to follow below
(Edited)
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Colleen

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Colleen

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I put it back together... did a resync again just because I had it down... and once the wireless connection was made... I spun the cups to see if a speed would register... nuthin' absolutely nuthin'... although it's telling me the wind is coming from the E now (but the wind direction always worked)...
(Edited)
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AcuRite Rachell, Employee

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Hello Colleen,

We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Colleen

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I just saw that.. thank you.
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AcuRite Jennifer

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Hello Colleen,

We see that you have provided the receipt, and will respond to your email later today or tomorrow. Thank you for providing us with this information.
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Colleen

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Well... since the only option afforded to me by this company was to return the unit (which is less than 4 months old & been acting up since it was 1 month old) to you for probably 4-6 weeks so you can decide whether it works or not and then potentionally send me back the same defective unit... I'll pass... I returned the entire setup to where I purchased it today.  They took it back NO questions asked & gave me a complete refund. 

I've already got a new weather station up & running...

Your customer service is lousy.  Your continued insistence that I pull the unit down from the roof to perform a reset (one month into owning it)... only to have it fail again 2.5 weeks after I finally did that reset & then tell me to take it down again & pull it apart & clean it out (it was spotless inside) was absolutely ridiculous.  The unit started failing within a month of purchase & you should've just replaced it instead of the steps involved.  I followed the instructions in the manual to a 'T'.  The unit was defective.  As apparently is your customer service.

While you were always polite, the service was less than stellar...
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AcuRite Tori

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Hello Colleen,

Weunderstand your frustration. This certainly was not our intention to createfurther dissatisfaction. It was our goal to have the sensor be sent to our qualitylab for testing to determine what had happened to make this sensor stopfunctioning as designed and to prevent any further malfunctions. It is our wishto provide our customers with high quality weather system and we apologize thatthis was not the case in your situation. We are happy to hear that anotherweather station was provided to you. Should you require further assistance or haveany further questions please let us know.  Thank you.
(Edited)