AcuRite support not calling back.

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  • Problem
  • Updated 2 months ago
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Martin Hunter

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Posted 3 months ago

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Robert Hansen

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They are awful
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AcuRite Rachell, Employee

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Hello Martin,
We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Team. Due to the overwhelming response to the launch of the AcuRite Access we are experiencing higher than normal call volume. We have responded to you on another thread:

What is the model number of your station?  We understand you have done troubleshooting previously however, we need to make sure all steps have been exhausted.  Please verify you are using the recommended batteries and try the troubleshooting steps listed below. If this does not correct the issue, the sensor would need to be replaced. When and where was this purchased?  Does the indoor information on the display continue to update? Thank you.


Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:

- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter

- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C

- Place batteries into the outdoor sensor first

- Place batteries into display

- Allow units to sit side by side until they connect.
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Martin Hunter

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I have done all the steps listed above.  I moved the 5-in-1 Sensor indoors next to the monitor March 1st.  Sensor and monitor worked  well next to each other.  I moved the Sensor to a temp position outside about 20 yards from the monitor and the monitor lost signal after about 6 hours.  I moved the monitor to a window with direct line of sight and it has remained sink, about 5 hours.  I will continue to monitor the status.

The 5-on-1 Weather Sensor model 06004 was purchased on line from Amazon, I think.

Marty