Acurite Smart Hub is not working

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  • Updated 1 year ago
My Smart Hub is not working.  Any time it is rebooted, it takes forever to accept an IP address from my router.  It has currently been down since May 16.  I have rebooted every piece of network equipment I have, which did not resolve it.  I see the Smart Hub making a DHCP request, the router offers an IP, but the hub ignores it.  The hub itself is requesting the IP 55.202.169.168, which is not part of my network.  When doing a packet capture I can see it trying to use an IP of 10.0.0.50, which is not in my network, and it is trying to connect to 161.8.0.0.  I changed my IP structure to use 10.0.0.0/24, but that did not resolve my issue.  Is there a way to do a hard reset of the hub, or has it possibly gone bad?  When I first got it at the end of January, it took a couple of hours before it would accept the IP my router was offering.  I bought the AcuRite 01058RM because it came with the smart hub so I wouldn't have to connect a display to a computer and leave it on all the time, but now I am regretting that decision since there is no way that I can find to troubleshoot the hub.
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Patrick Henderson

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Posted 1 year ago

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Patrick Henderson

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Something that I have noticed is that the hub only connects at 10 Mbps half duplex.  I manually set the connection on my equipment to this, instead of auto, and that did not help either.  I would have emailed support, but the only way to contact them is by calling, which I don't want to sit on the phone all day.
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AcuRite Jennifer

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Hello Patrick,

What is the model number of the smartHUB? What are the blue lights doing on the smartHUB? Do you have the amber light flashing in the back, and the green solid light? Make sure your DHCP is enabled and Mac address filtering is disabled on the router.
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AcuRite Jennifer

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Hello Patrick,

The smartHUB will only work with half duplex. If it is on a full duplex system it will not work.  Is the smartHUB plugged directly into the router, or are you using a port or switch?
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Patrick Henderson

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It is plugged into a switch that is hard set at 10Mbps half duplex.  I found that is the only way it would work when I got it.  Leaving the switch on auto-sense, it took a very long time to connect.  Hard setting it decreased this time.  I tried it also plugged into my router with no difference.
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AcuRite Jennifer

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Hello Patrick,

We have emailed you at the address on file to get more personal information. Please check your inbox.
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Patrick Henderson

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I was out of town in the hospital.  I had my mail on hold, but the post office decided that instead of holding it, they would just refuse all my mail for me.  Is there any way you could send it again for me?

Thanks,
Patrick
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AcuRite Jennifer

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Hello Patrick,

We are sorry to hear you were in the hospital. We do show the order has not returned to us. Based off the latest tracking information it shows that you need to contact your local post office to pick it up or reschedule the delivery. That was on the 8th of June. You should have received an email with tracking information. Please let us know if you are able to get the order from your local post office.   Thank you.
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Kate

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Model 09150M. The green light is solid and amber is flashing. The blue lights were off until I turned them back on by holding the button for 10 seconds. After many reboots, I got both blue lights solid. Now the blue sensor light flashes intermittently throughout the day, while the network light is solid. . The connection strength on the website varies from green to yellow to red. The sensor connection to the wall monitor is always 4 bars. This is happening for the last few weeks, after six months of working perfectly.
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AcuRite Jennifer

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Hello Kate,

The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right hand light should be solid steady. Is it the left or right light that is flashing? We can see you are currently offline. The signal strength was at 1 bar and poor. It is possible the sensor has lost signal to the smartHUB. Is the smatHUB plugged directly into the router, or are you using a port or switch? Pull the smartHUB out as far from the router as you can without disconnecting the Ethernet cable. You can also rotate the smartHUB 90 degrees. The signal strength does take 2 days to update so please do not move the smartHUB for at least 2 days after making the adjustment.  How far is the sensor from the smartHUB? What type of construction material does the signal have to go through?

The indoor display measures signal by data packets. You should always have 4 bars on the display. If you are getting less than that you are missing data packets.  The smartHUB measures signal by true signal strength. This is why you will see the difference in signal between the smartHUB and indoor display.
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Kate

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Like I wrote, the left network status light is solid. Always. The right sensor light flashes. SmartHub is plugged directly into the router. The problem is intermittent. Nothing has changed regarding the position, etc, since I set up last year. Admittedly the positioning is not perfect but the best I can do in the real world. Everything was great for 6 months.  

Other users are complaining about the firmware update, and i would agree, because when the blue lights went out a few weeks ago (requiring the 10 second hold to turn them back on) that is when I started having intermittent connection difficulties, and they are increasing in frequency and length.
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AcuRite Jennifer

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Hello Kate,

If it is the right light that is flashing. This is your sensor status light. The flashing indicates the smartHUB is not detecting any sensors. You may need to bring the sensor inside within 3 feet of the smartHUB to re-establish the connection. You can remove the batteries from the sensor for about 2 minutes and put them back in.   Pull the smartHUB out as far from the router as you can without disconnecting the Ethernet cable. You can also rotate the smartHUB 90 degrees. The signal strength does take 2 days to update so please do not move the smartHUB for at least 2 days after making the adjustment.  This has helped some customers in improving the signal on their sensors. What type of material does the signal have to go through? How far is the sensor from the smartHUB?  The firmware update happened last year. We have not had any recent firmware updates.  Please let us know if you continue to experience this problem. Thank you.