AcuRite do the right thing and tell us WHY !!!

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  • Updated 3 months ago
OK will someone at Acurite who works there please tell us why are you shutting down the SmartHubs ?  Instead of a blanket statement like this  " End of Service/Support (Will no longer report to My AcuRite or Weather Underground after this date): August 31, 2018 "  maybe tell your consumers why you are doing this !!

  Maybe if you would have taken the time to address this with your consumers instead of boom your gone in Aug you wouldn't have started all this hate for your company . Someone there really bite the pooch on this update .

  It has now been 24 hours and still no one from AcuRite has explained what brought this news on . Don't let people who don't work for you try and tell us why because all that does is create more anger because of your companies lack of answers  on this problem .

  People should be informed of the WHY is this happening !!!

  

 
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Michael B

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Posted 3 months ago

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Eric

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It's unlikely that "extortion of its current customers" is going to be explained by Acurite.  This will end up in a lawsuit.  Not only is this company doing this out of greed, they are burning their customer base. 

Yes, some may pay for the new hardware - but they will be unhappy and violated. 

Many are going to s&%t-can their present hardware and never deal with AcuRite again. 

As many have said, there is no technical reason(s) for not continuing service for the smarthub, other than forcing current smarthub owners/customers to purchase new hardware with less sensor capabilities.  This is purely a fraudulent marking-move and obviously perceived by Acurite extortionists to be a way of boosting sales.  This is evident, based on many facts; the discount is only for 1ea. upgrade (that supports less sensors), the discount ends nearly 6 months prior to the declared end-of-service date, the new offering supports less sensors, and they will no longer support smarthub service as of 8/31/2018.

This decision by Acurite will be the demise of the company, and their reputation, unless they re-think this - and continue to support customer's smarthub service indefinitely.  There’s a horrendous amount of negative (current-customer) feedback on this site, absolutely no positive comments from customers; based on Acurite’s decision to end smarthub service in August of this year.

So, come on Acurite - it does not take a genius to see what your customer’s reaction to this decision is.  Your customers are not idiots and we can read between the lines of your announcement; there is scam going on - and Discontinuing SmartHub Service is Purely a Scam!

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Michael B

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Well its now been three days and still no answer to the most important question I have and that's WHY ?  Ive seen all sorts of unofficial rumors but no one from AcuRite has given a strait forward answer as to the WHY of shutting down the smarthubs .

   The biggest rumor is cost of data . Is that the reason ? Well since not one employee of AcuRite would even take the time or the trouble to answer any  " real " questions since this started 3 days ago , who knows !!

  Also since Acurites parent company  (  Primex ) is in partnership with Amazon Web Services with something called  " OneVue " I'm sure they get the AWS servers at a tad bit of a discount .

  Now about that cost of data you can go to link I will provide below and Amazons web server data rates are there and there not outrageous for both uploads and downloads  full services .

Link to Primex Family of Companies :  https://www.primexinc.com/company/

Link to Amazons AWS pricing : https://aws.amazon.com/cloudfront/pricing/

 I know theirs a lot more then simple cloud storage that's going on but once you write your programs for your cloud serves there is not a daily of monthly charge to run such programs .

 So I have to ask AcuRite / Primex once again as to the WHY of all this !!!!
 
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John Z

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Michael B,

I don't think it is the amount of data that is running up the meter. Take a look at AWS charges for API calls.
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John Z

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You're not the first to do that , OM. No problem, message came thru loud and clear!

Sadly, I think our calculations still understate things as AWS will monetize whatever they can.
(Edited)
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Michael B

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I really don't know but with Primex partnership with Amazon Cloud service I would hope they get a break . Also I feel it really couldn't be that much because the cost for all weather systems IE Ambient , Davis , LaCross , etc etc doing this also in one way or another does anyone charge for a monthly service ? If the cost was that high how would any of them afford to give people free services  ? I mean how many millions are reporting to WU for free ?  Makes one wonder to the WHY did this happen !!!
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George D. Nincehelser

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I just ran the numbers assuming an Access is used instead of a SmartHUB.  The cost drops to less than 4 cents per sensor!
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John Z

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Michael B: "Partnership",  the snake hissed to the mouse...
(Edited)
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George D. Nincehelser

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Regarding services, everyone is probably having a bit of a tough time keeping their services "free".

Wunderground is a good example.  Fortunately they have an advertising stream to rely on, and they also sell subscriptions ($10 a year, I think) to those who don't want to see ads.  Still, they've been having trouble keeping things together in the data center.  They've dropped photos, and they were planning to drop webcams to better their bottom line.  Rumors have been floating around that they may eventually drop "rapid fire" to save money.