Acurite connect reporting my 5-in-1 weather station as offline despite strong signal

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  • Updated 1 month ago
The strange part is that the 5-in-1 reports its reading without a problem  through out the day but once the sun goes down the Acurite Connect will report as being offline (red status).  I am also running my old Acurite internet bridge and this device reports the same 5-in-1 weather station as being online (green status).  I have tried the following:
  1. replaced the batteries on the 5-in-1
  2. made sure the solar panels on the 5-in-1 are clean
  3. moved the Acurite Connect closer to the 5-in-1 to see if the signal improves. exp. put it by the window directly in sight of the 5-in-1  (to no avail)
  4. reset the Acurite Connect several times and reconfigured 

Is my acurite Connect defective? 

Why is the old internet bridge working better than the "improved" Connect?  

Below is link to the print screen of my devices to provide more information.
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Carlos Farias

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Posted 3 months ago

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George D. Nincehelser

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It doesn't have anything to do with the sun going down.  The solar cells only power the aspiration fan and nothing else.

It may be just an artifact on the myAcurite server side.  The status on myAcurite doesn't seem to work in "real time", so you really need to check the data to see if it is actually being disrupted.
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This is a long shot. But I found my neighbors LED flood lights on his trees in his backyard to broadcast wideband in the 300 - 400 MHZ range. They were transmitting up to 150 feet. I tracked them with a hand held Broad Band HAM receiver. I had him replace them with FCC certified lights from the manufacturer. Fixed issue. Now your access could be near some interference that starts at Night like LED lights. I don't use LEDs in my house for this very reason.
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John Z

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Curious, I took a radio into my kitchen and listened for my bay of ceiling lights. Yes, plenty of raucous radio noise that extends well into vhf/uhf frequencies. Other LED's in the house are not as bad. My Access survives because it is quite far away from the kitchen, but if it were there, I think it would be clobbered.
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Jimmy Sigmund

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My acurite 5 in 1 with the new access hub shows offline since early this morning.  However Wunderground is receiving current information.  I have rebooted twice.  Not sure what to do.
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George D. Nincehelser

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If wunderground is still working, it is likely something on myAcurite's end.  I'd just hold tight for now.
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AcuRite Rachell, Employee

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Hello Jimmy,
I located your account by your last name. You are in Cedar Hill correct? If this is your account, I see you are currently updating on My AcuRite using your AcuRite Access. Please let us know if this issue reoccurs. Thank you.
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I personally found that if you go to the settings menu and remove the sensor you are using and then reinstall it, it began to work for me after 2 months of being offline. I hope this works for you all too.
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AcuRite Jennifer

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Hello Carlos,

We show that the five in one sensor is offline on both your smartHUB and your Access. Do you have fresh batteries in the sensor? Does the sensor have a connection to a display? Does it maintain the connection to the display?
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Carlos Farias

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I replaced the batteries with fresh heavy duty batteries and it now seems to be back online.  I am also going to get a SDR dongle to monitor the 433MHz frequency and nearby ranges to see if there is any nearby interference as mentioned on previous posts.