AcuRite Connect And Windows 10

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  • Updated 1 year ago
Since I did not see anything very recent in the forum on Windows 10 support, I thought I would ask again.

I see some people have had success with Windows 10 and the software, and others seeing what I am seeing where it reads the first time, and says it reads again, but no csv file is created, and shortly later, the entire app locks up.

Has Acurite made any progress with Windows 10?
Is the solution really to go back to a software product that was written for an operating system that is now 10 years old?
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Jon Whiting

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Posted 3 years ago

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ncowger

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Don't bother with the old connect software either, it doesn't work with Windows 10 despite what some of the forums have said.  I received a Acurite pro for Christmas and so far, it seems there are roadblocks for everything.  It has an app for iPhone, but requires a computer connection.  Doesn't work with Mac, so I had to get a PC.  So now I have a PC, it doesn't work with Windows 10... 
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Michael Clark

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I cannot get it to work with Win 10 either.  In settings, connected devices, it shows driver error Cheney instruments..Don't know how to fix it.
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AcuRite Jennifer

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Hi Michael,

Are you using the AcuRite connect or PC Connect software on your computer?  If you are using the PC Connect I would recommend installing the AcuRite connect as this is the latest version of our software. I would also recommend unplugging the USB connection for about 30 seconds, and plugging it back in. Please contact us back if this does not correct the problem, and you continue to get the error message. Thank you. Have a great day!
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Michael Clark

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The ultimate fix was to power down the display, remove the batteries, wait, then power it back up!!
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Michael Clark

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Well, it is back to showing driver error on usb port...win 10..cannot just keep unplugging the power and removing batteries as I lose all data...
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AcuRite Rachell, Employee

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Hello Michael Clark,

What exactly is the error saying?  Please try using a different USB cord and a different port on your computer.  Please let us know if you have any other questions here or AcuRite Customer Support at 877-221-1252.  Thank you and have a great day!
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AcuRite Jenny, Official Rep

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Hello Jon and ncowger,

As you've seen we are not able to fully support Windows 10 as it was not created to be compatible.  However as you've seen we do have some users that have had success using it.  When you note that a file is not created please be sure that the USB mode setting on the display has not changed and/or the USB mode setting on the software.  When you state that the app locks up are you referencing a mobile app or the AcuRite Connect software?
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metalsection

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Here is what i used to resolve the Windows 10 issue.  Download and install from this site.  http://www.valleyinfosys.com/visreader.html
After you have uninstalled all other applications.
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AcuRite Rachell, Employee

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Hello All,

We would recommend downloading the latest software that is compatible for your version of Windows.  AcuRite Connect would be the best for Windows 10 at this time.  Thank you and have a great day!
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Dennis

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Can you provide a link to AcuRite connect.  It is difficult to locate
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Dennis

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All I can find is PC Connect
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AcuRite Tori

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Hello Dennis,

Our current software is My AcuRite PC Connect. It is compatible with Windows 10 / 8.1 / 8 / 7 and Mac OS X 10.10 (Yosemite) or higher. The link I have provided you with will direct you to both software's. Please let us know if you need any further assistance. Thank you.

https://www.acurite.com/kbase/downloads/PC_Connect_My_AcuRite.html



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Jon Whiting

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My USB mode is not changing, I checked that one from the start.
The App that locks up is the AcuRite Connect.  It stops responding and has to be process ended to proceed.
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AcuRite Kevin

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Hi Jon,

If you are still experiencing the software locking up using Windows 10, we would recommend trying the PC Connect software to see if that works better for you.  Let us know if you need anything further.  Have a great day!
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Jon Whiting

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Are you excepting applications to be on the test device list?
Seems you have quite a few people that have software that doesn't work at all, and so testing a software package that doesn't work wouldn't hurt us.
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Morgathod

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I'm not sure what you're trying to do, but I'm using W10 (no fan of it) installed over my W7 on an older HP on which the software seems to be working normally. I'm streaming data using AcuRite Connect to MyBackyard from my 06006RM display & 5/1. Also no trouble posting CSV files & reading from XL.
(Edited)
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ncowger

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I get the same result.  I'm on USB mode 3. 
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Richard Brooks

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I have Windows 10 and the 02064c. The CSV file won't download daily to the computer as I have it set. If I pust the download now button, it downloads. The data file, displayed in Exel, has the the date and time ##### out.
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Adrian Jansen

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That is just an Excel quirk.  The default column width for Excel is set too small to render the long time-date display.  Just increase the column width.

If you are using Acurite-Connect software, be aware the timestamps and data are in reverse order !  Look at the daily temp rise and fall, and see that the temp appears to go up as you go into night !
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Richard Brooks

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Thanks Adrian. Resetting the column width worked.
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John

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I have the PC Connect Software on my PC (Using Windows 10) and I couldn't get the PC Connect software to even start downloading the data from the Display unit (Model 01036) via USB (using Mode 3) to my PC. My solution was to uninstall the Connect Software, then delete the Folder it was stored in, reboot. Once rebooted reinstall the Connect software in Windows 7 compatibility mode as well as grant the connect software administration rights. Once done the PC Connect software worked like a charm.
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appltech

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John, I have the same Model 01036 that you have. I am also using Windows 10. After the latest update on Windows 10 the software stopped working. Could you explain the procedure step by step on the solution that you used to get it to work? I am not very computer savvy! I already deleted the software, but I don't know were the folder is that it was stored in. Also I don't know how to  reinstall the Connect software in Windows 7 compatibility mode as well as grant the connect software administration rights. Thank you for your help

appltech
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metalsection

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Do not install the connect software, download and install Vis Reader http://www.valleyinfosys.com/visreader.html.
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ncowger

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I talked to support on the phone, they told me that though Win 10 isn't "officially" supported, it was working in most circumstances.  I re-installed acurite connect on Win 10. It wasn't pulling any data but it ended up being an issue with the panel.  I had to use the reset button (press with a paper clip, behind the battery door) then set the time, date, and USB mode, reconnect USB and everything works!! 
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AcuRite Kevin

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Hi ncowger,

Glad to hear you now have it working.  Often the RESET button corrects the situation like you found.  Have a great day!
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Wayne Cox

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I have the Acurite 5 in 1 Professional Weather Station and there is no USB
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Tony

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Windows 10 and Acurite Connect works fine for me. Once in awhile the usb doesn't connect, maybe 10% of the time.
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Tony

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Wayne...we are talking about the usb console that allows us to send directly to WU!
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Wayne Cox

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Tony I'm new in this thing. What are you talking about when you mentioned the USB console?
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AcuRite Kevin

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Hi Wayne,

Some 5-in-1 displays are also PC Connect displays, which connect to the computer via USB cable.  Perhaps you have a model that is not a PC Connect system.  In that case, you can use the Aculink Internet Bridge to connect to the Aculink system.  Information on the Bridge can be found here: http://www.acurite.com/aculink-internet-bridge-for-acurite-weather-sensors-09150trx.html
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Richard Brooks

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Mine is connected to my computer via USB and is working well. I have not tried connecting it to the internet.
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Fairley Cope

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Using Windows 10 (insider edition).. the 'AcuRite Connect' works fine, have not encountered any problems. It made it's own file,.. (or you can make your own, as you normally do) transfers data to that file (I chose, every seven days). I then transfer the AcuRite data to Microsoft 'One Drive', so I will have another back-up and to a 1T external HDD. That way saving space on the main computer. . Using the USB cable that was supplied with the unit (01036PRO).. from the 1st of January to the 19th and part of the 20th (today), it took 33MB, using all sensors (5). Gives you some idea how much space you may need. Really satisfied with the 01036PRO Acurite weather Station, so far, so good.
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Wayne Cox

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Thanks for all the great help. You have been such a great help. Evidently my 5-1 Professional Weather Station has no USB and cannot find USB anywhere on the system so I'm ordering the internet connect. Again, Thanks for your help.
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Fairley Cope

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IN the back of the console , that's where it is.. Take the back off, tilt the console forward, look up, you will see the 'mini' USB, next to the power adapter plug.

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keith

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I am  a little late entering this conversation but here goes.  Because of AcuRite's lack of support for the Mac OS X, I purchased a older Dell with windows 8.  I have Acurite 1035 and use the AcuRite connect.  Microsoft kept bugging me to upgrade from windows 8 to windows 10 so i finally did.  I believe their message was that all of my software (accurate connect is the only one) would work so I did and so far it does...

Well,   not entirely, every few days MBW says there is poor partial data yet the Connect interface says all is well and it is sending the data.  I reboot,  Connect says all is well and sometimes MBW starts displaying the weather partial weather and sometimes not.  I reboot again and again Connect says all is well and sometimes MBW starts displaying the data and sometimes not.  Oh, and each time IE works so there is no internet connection problem

So, where is the problem..AcuRite Connect, Windows, MBW website or ?.  I am waiting for an answer AcuRite.
Keith
Keith
(Edited)
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AcuRite Kevin

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Hi Keith,

While AcuRite Connect is not fully Win10 compatible, many users have reported positive experiences when using them together.  Based on the image above, that indicates a Loss of Signal between the outdoor sensor and the display; that image does not indicate a software issue.  Please try relocating the display; sometimes moving the unit as little as a foot can provide a clearer signal from the outdoor sensor.  Also, ensure you are using quality name brand alkaline batteries in your sensor (such as Rayovac, Energizer or Duracell copper top); heavy duty or rechargeable batteries can cause signal issues as well. 

Should this not correct the malfunction, please call Customer Support at 877-221-1252. 
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keith

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Kevin,

The signal from the station to the display is not the case.  The console works fine, at least every time I look at it all readings  agrees +- <1% with my Vantage Pro.  So the problem is with the AcuRite Connect software.  

As of this moment the software has been working as designed for more than a week or maybe even two. When the none or partial uploads occur, the solution is to restart the old Dell with Windows10.  Sometimes it takes more than just one restart to get the software to behave.  

As Rick said in a post today:
"Too bad you don't advertise that on the box, so we could have left the 02064 on the store shelf!!"

As I said before, the 1035 station and apparently the display are fine.  Calling the 1035 Professional is, well, alright I suppose. However,  not warning purchasers to stay away from Windows10 or updating AcuRite Connect for Windows 10 is, well, it surely makes the station non-professional.  The company should be embarrassed and spend whatever it takes to upgrade Connect.  

I would love to be able to brag on my 5 in 1 weather station.

Thank you for your support.

keith
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Susan Tuck

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I've been told AcuRite is "working" on a fix.  This has taken way too long, obviously not a priority for the company.  Really sucks and is unfair.

I was originally told purchasing a bridge would solve the Windows 10 issue, it didn't, great waste of money.  I'm told something different every time I call.  

You people need to get it together and if you supposedly are working on a fix you need to advise us as to approx when there will be a firmware update.
(Edited)
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Larry Patella

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AcuRite is missing the boat here. One would think that you have a unit in your test lab and are actively working on a solutions as to " How to get the unit to work with the software products you currently have."

For example, if a customer says this works. Try it out or better yet. Have your people figure out what works every time and tell us (your customers) what it is. If you don't know, you are not trying hard enough. If it will never work with Windows 10 until you get a software developed for it,  "Man Up" and say so.

I believe from the conversations going on here the latter is the 'Truth', but your afraid to tell us. I feel sorry for Jenny, Kevin, Crystal (your poor employees) that have to respond to these complaints and issues with no help on the horizon. Tech support is hard enough without the company telling them to lie to your customers about a fix that works now or one that's off in the future.
(Edited)
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AcuRite Jenny, Official Rep

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Hello All,

I can tell you that we are actively working on a compatible software for Windows 10.  However, we do not want to give a release date as of yet because we do not want to set expectations that we may not be able to meet if we should encounter a setback during the testing period.  We do understand your frustration and thank you for your patience while you wait for the new software.
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David

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Sure wish you would develop a Mac application!
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AcuRite Jennifer

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Hello David,

We appreciate the feedback, and will pass this along to the developer for future product consideration. Have a great day!

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AcuRite Jenny, Official Rep

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Hello All,

We now have an AcuRite Connect update that is fully compatible with Windows 10.  Please see this post for further details, https://support.acurite.com/acurite/topics/mac-user-beta-testers-needed
(Edited)
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Larry Patella

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Thanks for fixing this. Maybe you should consider billing MS for the extra (probably OT work) your company had to put in. Windows 10 also caused my anti--virus program to work either. That free upgrade has cost me $75 so far.
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AcuRite Jenny, Official Rep

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Hello All!

We are currently seeking Mac user beta testers, please visit, https://support.acurite.com/acurite/topics/mac-user-beta-testers-needed, for more information.
(Edited)
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keith

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Hello,

I am having as much problem with AcuRite Connect made for Windows10 as I did with AcuRite Connect Not made for windows10.    This morning AcuRite Connect was telling me that data was received ok and that the streaming was ok.  MBW said there was no signal.  This happens over and over.  Sometimes a restart of Connect solves the problem and other times a computer restart is needed.

keith
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AcuRite Jennifer

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Hello Keith,



Are you getting updated readings on the display?  What is the model number of your weather station?   Does your computer go to sleep at night, or is it continuously running?  We would be happy to help you with this, we just need some more information. Thank you. Have a good day!
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keith

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Hi,

I have the five in one 01035.  The display panel and MBW read the same, but are far off, like 10-15%, some higher and some lower from my Vantage pro2.  This large a difference I have not noticed before.  But that is not the purpose of this reply.  

Since my last imput there has not been any disconnection between the two.
However, before I wrote two days ago, every two or three days I would find that AcuRite Connect had stopped sending data even though the program would say that the data was received (from the 5 in 1) and had been streamed to the website.  This is exactly the same problem I was having with Windows 7, exactly!  How can the program give the message that the data is being sent and yet isn't?

Oh, the computer processor never sleeps.

keith
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AcuRite Rachell, Employee

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Hello Keith,

When the software disconnects are you getting a current time stamp below where it says 'Data Received OK'?  Please verify that you are using AcuRite Connect version 1.2.1.  If you are not, please uninstall the software and install the most current software.  If you are, then please try to uninstall and reinstall AcuRite Connect 1.2.1.  If you continue to have this issue please contact AcuRite Customer Support at 877-221-1252.  Thank you and have a great day!
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keith

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Hi,

I am using Connect  1.2.1.  I don't know the timestamp since it has NOT stopped sending since it last went down on 24 Jun but I will reply when it does.  I use the word "when" and not "if" because of my experiences since the windows 10 update to Connect.

By the way, thanks.
keith
(Edited)
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AcuRite Rachell, Employee

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Hello Keith,

If you do have the issue again please let us know either here or AcuRite Customer Support at 877-221-1252.  Thank you and have a great day!
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LR

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Ok so how can I get accurate connect to run as a service?  In windows 10 you have less flexibility over windows update so if the update occurs then acurite connect won't run until windows login.  There must be a workaround?

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AcuRite Rachell, Employee

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Hello LR,

You cannot use AcuRite Connect to connect to My AcuRite.  If you are using a PC Connect display please verify the display is on Mode 3. Verify you downloaded the new AcuRite PC Connect software (v.2.0.3) and removed the previous software you had been using previously. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. After this is set up you can click the plus button on My AcuRite and add your Display Device ID. Thank you and have a great day!