Acurite Access wouldn't reconnect after brief internet outage

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  • Updated 3 months ago
I recently upgraded my Acurite 5-in-1 station to use an Acurite Access instead of the SmartHub.

Last night I lost internet access for a period of 15 minutes.  
The Acurite Access did not restore its connection to Acurite servers when my internet was restored.  This morning I had to pull the batteries and power cable from the Access device to get it to re-connect.  I was quite surprised that the device proceeded to lose all the data that it was supposedly caching. 

What's the point of the device backing up weather data when connectivity is lost if it never reconnects or reports the results when it does reconnect????
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Tyler Gunn

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  • frustrated

Posted 6 months ago

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AcuRite Rachell, Employee

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Hello Tyler,
We apologize for any inconvenience you have experienced. When the Access loses connection to the internet or power, the batteries will store the data that had been missed. The unit should connect automatically back online after connection has been restored.  If it does not, we recommend power cycling the unit however, a power cycle will delete any stored data in the Access.  For your convenience, I have provided power cycling directions below. Please let us know if this issue continues after the steps are done. Thank you.

Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, you will also need to remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in, plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access. 
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wcndave

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You're suggesting that when the Access stops working, that you have to reboot your router too?  That's bonkers.  There's clearly some serious design flaw here.  the SmartHub "has" to be plugged directly into router, due to a design flaw, although that means it's in my garage and 4 concrete floors away from sensors, however a new model should have factored in some kind of modern network protocols...
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Thomas Mills

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Rachel, I did this and all it did was turn my light from red to blue. It's still not reporting data.
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AcuRite Rachell, Employee

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Hello Thomas,
I can see your AcuRite Access is currently online. Please let us know if you have any other questions. Thank you.