Acurite access was showing all my sensors as "off line" for the past week and I received no notification

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  • Updated 4 weeks ago
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Not certain if this is related to the recent switch to the Acu-Rite Access or not.  But for the past 9 days, all my sensors were "off-line" and I received no notification.  The Access was receiving a signal from my sensors, as far as I can tell.  Battery strength was "normal" and signal strength was "excellent" on all my sensors, but they were red and off-line. 

The light on the access itself was red and flashing. I unplugged the Access from the power and plugged it back in, and the light went from red to green on the Access. Sensors were all back on-line.  I have no idea how to interpret this.   Pulled the batteries and they were at 1.28V. 

I would have expected an e-mail notification that my sensors were down -- that's how it worked with the ACU-Link.  Is there a menu somewhere, where these e-mail notifications need to be set up?  
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Ryan Budney

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Posted 4 weeks ago

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George D. Nincehelser

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You might want to check your "Alert Contacts" in the settings menu of myAcurite.

Then check the "Alert Rules", also in the settings menu.

Your battery voltage seems awfully low.  Are you using fresh alkalines?
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Ryan Budney

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My loss of signal alerts were on for all my sensors, as well as the Access.  But I received no notifications.  

In the past, for previous sensor outages I have received notifications.  Just not for this big one. 

Does you know what the minimum voltage the Access will function on is?
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George D. Nincehelser

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I don't know the minimum functioning voltage of the Access is, but the power supply rated output is 5V DC 500mA.

The batteries should be kept fresh for best results.  I've never tested to see how long the Access will run on batteries, but it will handle 12 hours.  After that, who knows?


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Ryan Budney

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Okay, but I don't see how this is related to my problem.  The Access was still powered-up, plugged into a power source.  Sure, the batteries were low, but it wasn't relying on the batteries when it was malfunctioning.  I view the low batteries as just a clue.  For all I know, it could have been overheating that caused the batteries to degenerate.  What I'd like to know is the source of the problem, to hopefully avoid it in the future. A unit that spontaneously fails isn't useful to me.  Low batteries were clearly not the source of the problem. 
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George D. Nincehelser

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I again suggest that you check the "Alert Contacts" and "Alert Rules" because you were complaining that myAcurite wasn't sending you any notices that your sensors were down.

That needs to be cleared up first.

Next, you might want to look into why your Access lost communication to myAcurite in the first place (causing your sensors to go off-line) and understand why the battery is draining so quickly.