AcuRite Access - This hurts my business reputation with my customers.

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  • Updated 3 months ago
Having to purchase a New Access hub really upsets my customers - probably blaming me for they're having to upgrade. I run a business monitoring houses in Fairbanks, Alaska in the winter - keeping houses from freezing (we can hit -60 or colder here - it doesn't take long to freeze a house). I used to use the FreezeAlarm, but the AcuRite system appeared to be the way to go - check the temperatures at each customers in a matter of a minute or two any time of the day without having to call the unit to check the temperature. So I had my customers switch to AcuRite, one within the last 6 months. Worked great, a few minor problems but fixed right away. Now my customers must upgrade a system they paid good money for. Plus one customer uses 10 sensors in two houses next to each other with one hub. So more programming, more units, more hassels. Plus now they will have to pay me to program their new Access unit/s. I am totally disappointed and disgusted in the way AcuRite are treating their customers. I may have lost my customers. In a small town like this - bad reputations travel very fast.
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Ron Wayne Hinsverk

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Posted 3 months ago

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Thomas Grzywacz

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I agree no warning that the smart hubs will no longer work after August and there are still many of these for sale on ebay and Amazon. Imagine someone that buys one now only to find out they will have to replace it after August this year and the reduced price for the replacement is only good until the end of March.
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sparkie951

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Not good... If Acurite is forcing an upgrade, they need to cover ALL of the cost, not just part of it... And that includes the cost of having the units setup!
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Thomas Grzywacz

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Not much to setting up the Access only took me 5 minutes to plug it in to my router and it set up automatically, then another couple minutes with MyAcuRite to add the 7 sensors.
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Mark Radell

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I wonder if you could use 1 of the Raspberry Pi based solutions have been posted in the last couple of days so that your customers can continue using the equipment they have?

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sparkie951

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That is a great idea.... Going to look into that myself... May have been better than the Access! Certainly easier to upgrade.
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Thomas Grzywacz

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I looked at Raspberry pi and looks like the minimum you can do is the 3 B starter kit for 64.95 and you will have to be software and hardware technically inclined and learn the pi programming language. Looks like you might need one at each smart hub location, so the Access upgrade would be cheaper at $40. See the pi site https://www.raspberrypi.org/products/....