AcuRite Access stops reporting after several hours

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  • Problem
  • Updated 4 months ago
I just purchased an Acurite Access and a 5-in-1 Pro Weather Station. I was able to get everything up and running very smoothly yesterday morning, but since then I've had consistent problems with connectivity between the access and the Weather Station. When I first plugged the Access in it connected to my Weather station with "Good" signal strength. Once approximately 4-5 hours passed the signal degrades to low and then disconnects all together. The 5-in-1 has brand name batteries and it is showing the battery strength as normal. It is fixed very easily by simply unplugging the Access and then plugging it right back in. Then it will work for another 4-6 hours and do the same thing. This leads me to believe the Weather Station is fine it's the Access that has the problem. Anyone else have this issue? Any suggestions to fix it?
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leepoffaith .

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  • Frustrated

Posted 5 months ago

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Jon008

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Did you try moving the access to adjust antenna signal strength? Have you tried pulling up the diagnostic page thru your router to be sure the signal is in fact good?
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John Z

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My beta Access (v.046) has run 24/7 for 15 weeks +/- now without a hiccup.
Jon008's suggestion is good. Check signal levels. Also, be wary of possible interference sources.
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AcuRite Jennifer

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Hello leepoffaith,

Is it just one sensor that goes offline or both. Right now we are able to see on your account the five in one is displaying poor signal strength. The Den sensor is showing excellent signal strength. How far is the sensor from the AcuRite Access? What type of construction material is the house made of? What kind of reading are you getting on the indoor display? Please pull the Access out as far as you can from the router without disconnecting the Ethernet cable. Move it towards the direction of the five in one sensor. Thank you.
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leepoffaith .

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I didn’t know how to pull the diagnostic page, but it sounds like that may help. I was good for about a week (good signal all day every day) and then last night it dropped out at 6:15 pm and never came back until I unplugged the acurite access this morning. Then I was fine for 4 hours and it dropped again at 11 am or so. It’s just so odd. Good to excellent signal and then drops to poor for no reason and cuts completely out. If it truly was a signal problem shouldn’t it automatically reconnect once the signal improves /interference is gone?
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John Z

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leepoffaith,

To get the diagnostic page, do this:

Login to your router's internal web page. This is often at URL 192.168.1.1

Find the IP address assigned to your device. The MAC address should be a giveaway.

Enter that IP address into your browser.  

The information there is very useful. Hope that helps.
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leepoffaith .

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And I have no indoor display, my house is concrete cinder block. Yes, I know this material can block the signal, but then it should fluctuate. It should be poor all the time, right?
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leepoffaith .

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And it’s just the five in one sensor. I just switched the channel to B so we will see if that helps. The 5in1 is roughly 100 ft away and outside and the den is sensor is maybe 50 feet and inside.
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John Z

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leepoffaith,

The ABC switch only relates to the display, both switches must be the same. Neither Access nor smartHUB care about the switch setting. They will receive regardless.
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leepoffaith .

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John, Thank you I didn't know that. OK, another interesting development. It stopped sending data at 2:41 pm, but the last measurement for Signal was Strong and Battery reading was normal. 
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leepoffaith .

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So I pulled up the diagnostics page and it had no 5in1 sensor listed. Only a "Tower" with ID 00011847. So I unplugged and plugged the Aculink Access back in and then it started showing my 5in1 and the tower. I think this may have figured out my problem though. Both are are the same channel, Channel 4. Would the tower interfere with the signal my sensor is sending my access hub? If so, is there any easy way to change the channel?

Interestingly enough, my thermometer isn't listed on the sensors at all, but is reporting to the Aculink Dashboard and the app just fine. 
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John Z

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leepoffaith,

If the 4's you are seeing are in the column labelled "signal", that means both sensors have excellent signal strength into Access. I think "Tower" is your thermometer. 
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AcuRite Jennifer

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Hello Leepoffaith,

Please provide a copy of your internal page on this thread so we are able to see what you are seeing. Please grey out the device ID on the page. Thank you.
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Gregory DiCarlo

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I did some experimenting with the Access. If I go to the splash page and click on "save and reset", It delays the next update to Myacurite by 2 to 4 minutes, and causes a gap in my CSV file. So I believe that something is causing the Access to reset itself several times every day. So if your team can figure out what could cause this to happen, that would be a big step in solving this issue. Maybe the access isn't playing nice with the router?
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AcuRite Jennifer

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Hello Gregory,

What is the name brand of your router? Who is your internet service provider? Are you plugged directly into the router, or are you using a port or switch? Thank you for providing us with this information. It is something we will look into.
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Gregory DiCarlo

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I am plugged directly into the router. It is an Arris TG1672 modem/router. My provider is Spectrum.
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AcuRite Rachell, Employee

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Hello Gregory,Thank you for providing this information. I see you are working with Jennifer regarding this issue via email. She is just waiting for a response. Thank you