Acurite Access Poor Signal

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  • Problem
  • Updated 2 months ago
Poor Signal on Access when the 5in1 station is less than 15ft Away! I thought this device was suppose to have a better reception and you forced us to this device. Now it has poor signal and only maybe 12 feet away. It worked well for about a week or 2 now poor signal. Nothing has changed in my house for interference. So it's the Access device.
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James

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  • frustrated

Posted 4 months ago

  • 2
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AcuRite Rachell, Employee

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Hello James,
Looking at your account I can see all of the sensors on the account show excellent signal strength.  Did you change anything? Thank you.

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James

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I didn't change anything. Why is the random moments of poor signal happening? Nothing moved. Nothing changed. Now lately since the original post things have worked but occasionally for several hours some days I get the email saying my signal is poor.
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Phillip Carter

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Mine does the same thing. It worked fine for a day or two after installation. Then it started reporting signal loss. Now it shows offline and has been offline for almost a week. It's in the same place as the SmartHub was. I'm switching back until they get this piece of junk figured out! 
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James

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Again.... NOTHING has changed in my house. The device and the Access device is less than 15 feet away. See Rachell... "Weak Signal"

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Dan

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The AcuRite page is very in accurate, you need to look at the Access splash page to get a true reading.

I can tell you for sure the Access is definitely an improvement over the old hub by far. If your only getting 15 feet you have problems in your home. My 5n1 is 75' and has a signal of 4 always.

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Bill Renew

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Yup, same thing here.  Just keep getting told to move it from place to place.  Still does not work.  Full signal strength on station display.  The only thing I changed was the forced upgrade to No Access.
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George D. Nincehelser

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You only need one bar of signal for all of your data to get through.  This isn't anything you really need to worry about unless it is dropping down to 0.

The bars aren't meant to be a distance indicator.  It's a measure of the quality of signal received, and at times that could be poor over very short distances.  Closer doesn't always mean better.

The status is "good" for a reason.  Your data is getting through fine.
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Clifford Cox

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I have had similar problems with a poor signal. My sensor Pro 5 in 1 (model 0614M) has communicated fine with the indoor color display. However, access has had inconsistent signal strength. I found that if I lay it on its side perpendicular to the sensors, the signal is 4 bars consistently. I think there is an antenna problem with access. Engineering problem?? I set up my station just a week ago, so I'll see what happens now. I'll post again in a week.
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George D. Nincehelser

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The signal bars on the display are not comparable to the signal strength as seen by the Access.

The Access has a true RSI value.  The display does not.  The display starts with full bars, then subtracts a bar for each expected data packet that is missed.

As long as the Access has at least an RSI value of 1, all data is getting through.  However, if you ever see less than full bars on a display, it means you are actually losing data.
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Steve U

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I just had a weird Signal strength issue with my Access (fw047).I rebooted my router as the FBI suggested. My Access is further up  the extensive network on a Netgear POE switch, so it never lost the Link Light. (I also have reserved an IP for the Access, so it is always the same)
When the router came back up, I checked My Acurite and it showed Yellow, but online. Sso I logged into the Access. Many of the sensors were showing 1 or 2 (normally 4). My Access is Wall mounted, so it does not move.I Rebooted the Access and the levels went back to 4.Something is hokey with the Network recovery (2 min outage). It should not EVER affect Sensor reception