Acurite Access

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  • Updated 5 months ago
My  new Acurite Access wont connect to my dashboard. The Light is solid blue and the unit seems to be trying to phone home. What router  port  do I  open for this to happen? 
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Kevin

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Posted 5 months ago

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Ron Kellam

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My new Acurite Access connected at 10:00 this morning, all the sensors reporting and ran until 12:00 noon and now I get my sensors are off-line.

Signal is excellent from all of them and batteries are normal.  Light is solid blue. I reset the Access and left for a couple of hours and still sensors are off-line.  

So far not so good with the new device.  I will wait until tomorrow and if still offline, it will be back to the old hub.

Good to see they extended the old hub's expiry.  It may be a bug but it obviously needs to get sorted out as I am an unhappy guy.
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Michael B

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When you unplug your Access also pull the batteries for a few minutes . I was having the same problem and it wouldn't start working again until I unplugged it unhooked it from router  and pulled out the batteries and waited about 5 minutes . After that I hooked everything back up and it worked OK .
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Ron Kellam

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Well tried that.  Now I don't get any of my sensors and only get the neighbour's as I always did.

This is brain damage.  This is supposed to be simple.
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Ron Kellam

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I cancelled my device account and then started new.  Added all my sensors and now all is good with the new Acurite Access device.  Cancelled the access to the neighbor's device as it it didn't come up strong this time.

We will see how long this lasts
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John Zwiebel

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ARP in the AcuRite software seems to be a problem.

I received emails @5am telling me my 3 sensors were "off line".
I tried to use my browser to directly access my acurite access.  It did not respond.  There were no entries in the ARP table for the access' ethernet address.  I rebooted the router and the access (including removing the batteries for a few minutes) with no good results.  

However, about 5 minutes later,  I sent t ping to the access IP address from a Mac connected to the same ethernet switch.  This worked and populated the ARP table.  I was then able to use my browser to directly access the Acurite access (10.0.1.39) across the wireless network to my Mac Laptop.  It came up showing my 3 sensors working fine.
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John Zwiebel

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I find that if I try using my browser several times in succession to look at the Access, there are times where I won't get a response for several requests.  It appears to be part of that ARP problem that keeps bugging me.
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Kevin

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Thanks all. Still no luck. My current firmware version is 046. For those that have a working access unit, what firmware version are you running???
(Edited)
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Michael B

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Just checked mines also 046 and its working .
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John Zwiebel

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Ditto
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Ron Kellam

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I, as I mentioned yesterday, canceled the old account and reinitiated a new account with the Acurite Access.

I had updated the Hub account and maybe that is the problem so getting rid of the old account and then getting a new one could be the answer.

Everything works great today since I did that.

How does one check for what version the Access device is using?
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Michael B

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Open the splash page ( IP address of hub ) and its in the first box next to " Firmware Version: " .
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John Zwiebel

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The hard part is determining the IP address of the Access.  I had to use "arp -an" to get a list of all the IP mappings.  That's because I have an apple airport router and it only provides the DHCP allocations for the wireless network.  It does not show the IP addresses given to the ethernet LAN hosts

FWIW: I was able to have both the smartHub and Access running at the same time.  I did not change accounts.  After I was convinced the Access was working, I used myAcurite to disable the smartHub.
(Edited)
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Jack Canavera

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John, If you can get the 5.6.1 release of the Mac Airport Utility, you then have a much more feature rich release of the utility that we all used to have prior to Apple modernizing the Utility.  You do have to run a loader utility which will execute the 5.6.1 code.  Without the utility Apple blocks this release.  Note that when the Utility starts turn down the request to update the utility to the current release.  Old utility will get you a list of both wireless and wired devices along with a log to monitor activity.  Here's the link to the loader utility.  I've been running this for sometime and it works just great on the last few OSX releases.  https://zcs.zyniker.org/airport-utility-v5-6-1/
(Edited)
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John Zwiebel

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Do you have a router?  Have you set up an access list on your router?  I've "disremembered" my access list many times.  Have you actually "seen" packets from your hub?  You probably don't have a switch with port mirroring so the only packets you'd be able to see would be the broadcast ARP from the Access unit, but at least you'd see them.  ;->

On a Mac it would look like this running in a terminal or whatever.  It is a lot easier to set up than wireshark because it is built in.  I remember that DOS used to have something like this, but I used it so rarely such a long time ago that I don't recall now for sure.  tcpdump is a Unix command so any OS that depends on unix will make it work.

   10.0.1.39 is the Access.  You can see that the ARP implementation is broken when it sends out that many broadcasts.


bash-3.2$ sudo tcpdump arp
Password:
tcpdump: data link type PKTAP
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode
listening on pktap, link-type PKTAP (Apple DLT_PKTAP), capture size 262144 bytes
16:58:28.804393 ARP, Request who-has 10.0.1.1 tell 10.0.1.39, length 46
16:58:31.636618 ARP, Request who-has 10.0.1.1 tell 10.0.1.39, length 46
16:58:33.692437 ARP, Request who-has 10.0.1.1 tell 10.0.1.39, length 46
  C-c C-c
3 packets captured
311 packets received by filter
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Kevin

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Thanks all. Followed some suggestions and removed and even set a new account on another computer with no success. Thanks to Mike B for the Firmware confirm. Still digging. If the firmware is up to date, the unit is talking to someone.  And to John, working on the packet transfer. Wire shark shows nothing on that ip address.  Time for a lesson on packet transfer. PS The soon to be retired Acurite hub is working fine....
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John Zwiebel

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Kevin:
I may have misled you thinking you knew more than you maybe do.  I did not show the MAC address (ethernet) in my post.  It looks like this for the ARP:

14:41:13.330261 24:c8:6e:0a:50:2f (oui Unknown) > Broadcast, ethertype ARP (0x0806), length 60: Request who-has 10.0.1.1 tell 10.0.1.39, length 46

NOTE the ethernet address!  24:c8:6e:xx:xx:xx is assigned to Chaney.  On the bottom of your Access you will find a similar MAC address.  The IP address assigned to the Access depends on a whole lot of variables, but the IP address is "rented" from the router on your network.  

The command looks like: tcpdump -e arp 

(the -e makes the MAC addresses print out)

If you're using wireshark these broadcast ARPs go everywhere in your network (LAN) even across the wireless.  I can use tcpdump (or wireshark) to see these even without port mirroring configure on my switch.  The ARPs even travel across the wireless network.  (Which appears to have created problems on another thread concerning broadcast storms which can bring a network to its knees if the network isn't physically configured correctly.)

If you don't see this ARP message then your Access isn't connected to your network. (meaning just that inside your house.  It is unfortunate that "network" is not differentiated better in these discussions.)  Or, you have connected it somewhere other than the LAN you are sniffing on.  [it is unfortunate that we can't diagram your network even with an ASCII drawing.  It could really help a lot.]

I don't mean to be too redundant, but if you don't know what "port mirroring" means, (it requires a switch with that additional capability) the -ONLY- packets you'll ever see from your Access while using wireshark will be broadcast packets and I'm pretty sure that the Access only broadcasts ARP.  (that's all I've ever seen broadcast and there's no reason for any other broadcasts from the Access)

No one deploys any networks (LANs) anywhere that don't use switches.  So, if you don't have a port-mirroring capable switch... (see above)

BTW, you can google your MAC address and it will tell you the manufacturer that owns that prefix.

Wireshark is really cool, but it is like running a jet airliner when all you need is a bus (or maybe even a fiat).  I use tcpdump to "sniff" packets because its built into the Mac (Unix).  Here's a link to a Windows version.  (NOTE: it -may- be easier to use wireshark if this doesn't "just work".  Just another reason for me to not like windows  ;-)  It's a lot easier to copy a single packet into an exchange like this with tcpdump.
https://www.winpcap.org/windump/

If the smartHub is working "just fine", I cannot imagine why the Access isn't, unless you've not connected it to your network or your router isn't giving it an DHCP (IP) address.   But then, it shouldn't have a blue light.

Consider looking at the set up instructions you were provided.  It may be on the AcuRite end that things aren't working and it has nothing at all to do with your local network.
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Kevin

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Hey,
John not a very nice opener. Never claimed to be Smart on this subject. Did the research. Your quote:

If the smartHub is working "just fine", I cannot imagine why the Access isn't, unless you've not connected it to your network or your router isn't giving it an DHCP (IP) address.   But then, it shouldn't have a blue light.

 The light is fine, address is fine. Never show all  your cards.....

Problem is above your skills......

Due to the release of the AcuRite Access, we are experiencing long hold times at our Customer Support Center. 
You can now email support@chaney-inst.com and we will respond to your message within 2-3 business days. Thank you for your patience.

Signing off ...Sitting back now waiting on a firmware update. Been their during the Hub roll out. 
(Edited)