AcuRite Access Orders

  • 2
  • Announcement
  • Updated 1 month ago
  • (Edited)
Due to the overwhelming response of the release of the AcuRite Access, we are currently experiencing a slight delay with the orders processing. We recommend submitting one order and wait 24 hours to allow time for the order to process. After the 24 hours, please contact us at 262. 203. 5667 for confirmation the order has been received. Rest assured your orders are being received and we have plenty of stock for those who have pre-ordered. Thank you for your understanding.

AcuRite

Photo of AcuRite

AcuRite, Official Rep

  • 290 Posts
  • 18 Reply Likes

Posted 6 months ago

  • 2
Photo of John Stokes

John Stokes

  • 5 Posts
  • 1 Reply Like
When placing an order for Access I receive a message "Payment authorization rejection from the processor."  My card is good and I tried another one just in case, both rejected.
Photo of Stacey S.

Stacey S.

  • 9 Posts
  • 0 Reply Likes
Craig, where did you find an email address?  All I can find are phone numbers that are not bring answered due to "system problems."  Orders won't go through online, and phones not being answered, yeah, I'm getting really irritated.
Photo of katttfishh

katttfishh

  • 7 Posts
  • 1 Reply Like
Ditto all above. Crazy!
Photo of Wesley Straub

Wesley Straub

  • 1 Post
  • 0 Reply Likes
Ditto squared.  Still getting system problems response.  What does that say about the company that they can't support their tech support line.  Also looking for an email address since they aren't answering their phone. 
Photo of Jennifer Hexum

Jennifer Hexum

  • 1 Post
  • 0 Reply Likes
Called for help with connection, wait time "52 mins", "22 people ahead of me". Very frustrating. They should just make a better product.
Photo of janice

janice

  • 7 Posts
  • 2 Reply Likes
I have tried to order the hub access to replace my model 09150m and have no response. I see now that the coupon special for $39.99 is no longer available after March 31. That really sucks as i have been trying to reorder. :(
Photo of Fred Flinstone

Fred Flinstone

  • 281 Posts
  • 40 Reply Likes
probably not in US or Canada.  They won't take payments or ship to other countries.
Photo of John Stokes

John Stokes

  • 5 Posts
  • 1 Reply Like
San Diego, CA
Photo of caredlands

caredlands

  • 419 Posts
  • 34 Reply Likes
Where is my access code
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
I never got an email but I signed up for it last month? Are the emails also delayed for some users?
Photo of Kathy Anderson

Kathy Anderson

  • 6 Posts
  • 0 Reply Likes
Check your spam folder; I found the email there after my dad mentioned to me that he'd gotten the email and had already ordered the new hub. 
Photo of Fred Flinstone

Fred Flinstone

  • 281 Posts
  • 40 Reply Likes
I would never buy anything like this that is new, I don't care who makes it.  Too many bugs usually with these types of "things".  I will wait a YEAR and then see reviews and what people say is good and bad about it. 
Photo of Gary Barth

Gary Barth

  • 21 Posts
  • 5 Reply Likes
If you wait, the price will go from $39.95 to $129.95. Just sayin'. That being said, there ARE bugs in it, and if you're reading these forum threads, you'll find out just what they are.
Photo of Terry

Terry

  • 21 Posts
  • 7 Reply Likes
Well I jumped in, sometimes the new thing is super advanced and they are trying to show off what a great device they make.
I really like the whole idea and concept and they get a bunch of early adopters to test it out and give feedback and reviews.
I like the hub I have now but every time the power goes out I loose my reporting to wunderground and all the other cool expanded features it has. It's worth a gamble for the price they are offering, I paid a lot more for a refurb hub. Looking forward to my new toy, thanks.  
Photo of George D. Nincehelser

George D. Nincehelser

  • 6528 Posts
  • 1209 Reply Likes
I think we'll see some cool things with the Access.  The SmartHUB had a pretty nice feature roadmap ahead of it, but the risk and difficulty of upgrading the old hardware kind of put a damper on that.

I'm hoping the Access gets everything back on track.
Photo of caredlands

caredlands

  • 419 Posts
  • 34 Reply Likes
What happened to my access c ode. Larry Meadows
Photo of Mikosh

Mikosh, Champion

  • 783 Posts
  • 91 Reply Likes
Terry, I solved the power glitch problem by plugging my hub into a timer which shuts it off for a few minutes every night. My hub only seems to screw up if there's a fairly rapid power glitch. If I'm away it will come back up on it's own once it's power cycled by the timer. Might work for yours as well.
Photo of Terry

Terry

  • 21 Posts
  • 7 Reply Likes
I don't really have power glitches, the power here just keeps getting knocked out and my UPS will only carry it for a hour or so.
I got my new Access today and I'm going to try adding it and see what happens. The backup circuit is just 3 double a Batteries but that is supposed to run it like 10 hours or so.
Photo of HeloMech

HeloMech

  • 79 Posts
  • 17 Reply Likes
I am with you Terry. I love being on the ground floor of things and getting to be involved with the updates and upgrades. Helping to work out the bugs just improves the systems in the long run.
Photo of Bill Blain

Bill Blain

  • 18 Posts
  • 8 Reply Likes
A reputable company would ask loyal customers to beta test new devices and send them one free to test and report on. Just saying.....
Photo of Josiah Densmore

Josiah Densmore

  • 80 Posts
  • 4 Reply Likes
I never got an email but I signed up for it :(
Photo of Kathy Anderson

Kathy Anderson

  • 6 Posts
  • 0 Reply Likes
Check your spam folder; I found the email there after my dad mentioned to me that he'd gotten the email and had already ordered the new hub. 
Photo of Rusty S

Rusty S

  • 22 Posts
  • 13 Reply Likes
I never received an email either.  I checked spam folder and nothing there.  Just to make sure we are talking about the AcuRite Access for My AcuRite Remote Monitoring 09155M, correct? 
Photo of Michael Lynch

Michael Lynch

  • 1 Post
  • 0 Reply Likes
I never received a notification email either. Not even in my spam. I accidentally found this news today. I’m not a happy camper. After replacing my defective smart hub...now this.
And here I was planning to upgrade my system. After this treatment... I will likely look elsewhere.
mlynch5402@gmail.com
Photo of RDK

RDK

  • 187 Posts
  • 6 Reply Likes
Hi, I got the e-mail.  I have three smartHUBs.  When I tried to order the new Access device and applied the discount code, it only applied to one of the three units in my "basket".  How do I go about getting three upgrades/replacement Access units at the discounted price?....RDK
Photo of George D. Nincehelser

George D. Nincehelser

  • 6534 Posts
  • 1211 Reply Likes
You need to call for assistance, otherwise the code will only work once,
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello RDK,

George is correct. Please contact our AcuRite Loyalty Team at 262-729-4852 for assistance with placing the order. We are open until 7pm central time tonight. Thank you.
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
I still have not received the email. I checked my spam and delete just incase
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 198 Reply Likes
Hello All,

If you currently have a smartHUB that is transmitting to My AcuRite and you did not receive an email please contact our AcuRite Loyalty Team at 262-203-5667. We will be open until 7PM CST today and 8AM-4PM tomorrow, Saturday to help with the busy overflow. 
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
Okay been on hold for an hour and 30 so far hopefully they don't close on me :(.
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
Woohoo. Got through!
Photo of John Gitter

John Gitter

  • 2 Posts
  • 0 Reply Likes
I gave up and finally ordered on Amazon. I didn't want the new Hub so Amazon was the way to go
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello John,

We are glad you were able to get it purchased. Please let us know if there is anything that we can assist you with.
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
Had to go to level 2 tech support and got transferred. Number 1 in line but I have a feeling they might have closed on me.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Mikl730,

We are sorry to hear you were having a problem reaching us. Were you able to get through to our AcuRite Loyalty Team?
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
Yes I did they got it ordered for me
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Mikl730,

This is great news. Please let us know if there is anything further we can assist you with.
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
I tried pressing 1 to leave a call back number and it doesn't  do anything. I have been on the phone for 2 hours and 7 minutes now :(. I'm going to hang up now because I'm pretty sure they closed. If they can call me in the morning that'd be great if not I'll try again tomorrow. 
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Mikl730,

Were you able to get through to get your order placed?
Photo of Fred Flinstone

Fred Flinstone

  • 281 Posts
  • 40 Reply Likes
Why do we need to upgrade anything if we are happy with what we have and how it works?  I have had a smart hub for 9 months and had no problem with it.  No clue about what people are talking about getting e-mails.
Photo of Jack Canavera

Jack Canavera

  • 401 Posts
  • 98 Reply Likes
Fred, you do not need to upgrade.  Obviously if you want to upgrade to newer hardware like the Atlas you will need to replace the SmartHUB.  Right now the Access is being sold at a special price that is a $90 savings if you are a SmartHUB owner.  If you want, you could buy the Access and put it aside for activation when you need it in the future.  
Photo of Jack Canavera

Jack Canavera

  • 401 Posts
  • 98 Reply Likes
Fred like any other aging technology, the SmartHUB is at the end of the road, while AcuRite isn't forcing you to upgrade, they obviously will move away from it. That will mean there will be a day when a replacement unit will not be available or or you will want a new AcuRite device that won't interface. It makes no sense to continue to produce a product where an improved is marketed. So understand your SmartHUB probably will give you good service. The day will come however, where a failure of the hardware or your desire to purchase a new AcuRite produce may dictate the need to move to the Access product.

Obviously I don't work for AcuRite but the release of the Atlas product line is the first new product that the SmartHUB won't interface with. Since I now have an Atlas 8 I need the Access. What is nice however it is downward compatible with my older AcuRite sensors and I'll only need to run one hub.
Photo of Terry

Terry

  • 21 Posts
  • 7 Reply Likes
It wont just stop working, it just wont get any new updates just like older windows OS programs stop getting updates. My XP worked fine till I upgraded to 7 and & still works fine today and I built another box with 10 pro 64 on it.
Like said eventually things will come out or already have that it just can't support but if you don't plan to ever upgrade past what you have now or only things it will support you'll be fine till your hub breaks if it ever does.
I want the Access for the new and improved features and the great price they offered sealed the deal for me. I'll probably upgrade to a Atlas station eventually so the Access will continue to serve me for years with luck.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Terry,

We look forward to hearing your feedback on the AcuRite Access. Please let us know if there is anything we can assist you with.
Photo of Bill Blain

Bill Blain

  • 18 Posts
  • 8 Reply Likes
Just how relevant are these comments now?
Photo of wcndave

wcndave

  • 39 Posts
  • 6 Reply Likes
Well, seems that people saying the SmartHub will continue to work, but simply won't get updated are wrong.  It's not like an OS at all!
Photo of Rob

Rob

  • 17 Posts
  • 2 Reply Likes
Does anyone know if the new access connects at 100Mb full duplex? The hub connected at 10/half and that was a pain
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Rob,

It should work without any issues. Please let us know if there is anything we can assist you with.
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
I have read reviews that specify 100Mb. 
Photo of Robert B

Robert B

  • 253 Posts
  • 40 Reply Likes
What is the maximum length of ethernet cable that allows this new Access device to work as designed? I recall the SmartHub was limited to only a few feet from the router (for some reason). I would like to locate the Access device much farther away from my router.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Robert B,

You can use as long of an Ethernet cable as you would like.
(Edited)
Photo of Steve U

Steve U

  • 400 Posts
  • 52 Reply Likes
About 300 feet is the technical limit on 10/100baseT without a repeater, for any device. In 30+ years, I have only had ONE location that pushed that number. Extremely high EMF locations (heavy Industrial) will require additional shielding steps.
Photo of Ledrak

Ledrak

  • 1464 Posts
  • 327 Reply Likes
Robert I'm not sure where you read that but I have my smarthub on a Ethernet cable about 65 feet long with no problem. I know it comes with a short cable, but so do most units that you buy.
Photo of Robert B

Robert B

  • 253 Posts
  • 40 Reply Likes
I guess I was wrong about that, thanks.
Photo of John Z

John Z

  • 895 Posts
  • 186 Reply Likes
A 100M connection on cat5e cable and with a properly implemented Ethernet PHY will be good to 100 meters. I think Access should be capable of that.
(Edited)
Photo of Jack Canavera

Jack Canavera

  • 401 Posts
  • 98 Reply Likes
The maximum length you can run Cat5, Cat5e, Cat6 and Cat6a cable is 100 metersor 328 feet. If you require a longer run, you will need to put an active component, such as a router or switch, in-between the signals. The length limit for Cat5 also includes any patch cables, jacks or couplers that are connected in the run.  Although AcuRite hasn't publicly commented on this, I expect the Access will be able to be extended from most switches also.  The SmartHUB had issues with some 1 gig switches due to its 10 meg half duplex Ethernet interface.  Hence AcuRite always telling you to connect to a router port which could negotiate to meet the SmartHUB's needs. 
(Edited)
Photo of John Stokes

John Stokes

  • 5 Posts
  • 1 Reply Like
I received a call back. Coupon code worked for discount but credit card still rejected. My bank says the bank's system never received a card usage request, so the rejection is a problem with AcuRite's gateway.  Using my San Diego address.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello John,

Please contact our AcuRite Loyalty Team at 262-729-4852. We are here until 7pm central time tonight. We would be happy to assist you with placing an order.
Photo of Steve U

Steve U

  • 437 Posts
  • 54 Reply Likes
100M is a hugely long  run.  In the 30+ years I have been dealing with Ethernet, I have had exactly ONE site that required an active (switch) treatment.  The store office was in the Back right corner, the front to back run on the left side of the building, and the checkout lane on the front right. 
ONE. 
Maybe a Farm has a lot that big.
Photo of Jim Bensman

Jim Bensman

  • 3 Posts
  • 0 Reply Likes
I got mine today and they do not have any directions on how to UPGRADE and transfer DATA and sensors to the new hub.  I had no problem setting up the new hub and adding the existing sensors to it.  But none of the data from the old sensors transfer over.  They just have data from when they were connected to the new hub.  They are still connected to the old hub too and they still have all the old data with the old hub.  But how do I get the data from the sensors to the new hub?  
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Jim,

You want to download your CSV file from My AcuRite for the past 31 days to your computer. Do this before removing your smartHUB from the account.  This is the only way to save the data.  Please let us know if there is anything further we can assist you with.
Photo of Jim Bensman

Jim Bensman

  • 3 Posts
  • 0 Reply Likes
I don't want to save the data and I want all my data.  I want to have all the data my sensor has transferred.  For example, I have connected my outdoor temperature sensor to the new hub but it only shows the high and low since it has been connected to the new hub, it does not show the high and low since the sensor been in use.   They  
Photo of Jack Canavera

Jack Canavera

  • 394 Posts
  • 95 Reply Likes
Jim, probably for a person with your needs, the new display screen (6061) that comes with the Atlas is probably more in line with your thinking.  It has an SD card slot that can support up to 32 GB of data.  The data is written every 10 seconds and contains data from both the Atlas and the display itself in a CSV format.  A year's worth of data takes about 1 GB of storage so one could develop a pretty extensive data base.  It will buffer up to 20 minutes of data before it overwrites the buffer.  So you can pull the card for transfer of data or viewing and if its returned to the slot within 20 minutes, you won't lose a record.  Only thing I think AcuRite missed the mark with is proving a battery backup for the unit so it could continue to collect and record data if electrical power failed.
(Edited)
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Jim,

That is correct. When you are looking at the all time readings it is going to show you the high and low readings as you are only able to chart up to 31 days of data. 
Photo of mikl730

mikl730

  • 15 Posts
  • 3 Reply Likes
I tried again today and had to go to work after waiting an hour. I pressed 1 and left my number but never received a call back :(
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Mikl730,

We see you were able to get a hold of our AcuRite Loyalty Team and get your order placed. Please let us know if there is anything further we can assist you with.
Photo of Mikosh

Mikosh, Champion

  • 783 Posts
  • 91 Reply Likes
Ordered mine a few days ago from Canada using credit card. I thought everything had gone perfectly when I submitted my order complete with CC # because I didn't receive any error messages. Didn't receive a successful submission message either and when I checked my orders it doesn't show up. I've been checking my CC account to make sure the charges didn't go through and so far they haven't appeared. Does anybody know what the expiry is on the special offer code? I don't feel like attempting another order until I know it's going to go through OK.
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 5960 Posts
  • 190 Reply Likes
Hello Phil,
We are very sorry for any inconvenience experienced. I can see you have an order in our system that includes the Access. If you have any questions, we are happy to assist you.


Hello Harris,
Thank you for providing this information, we will certainly look into this. Thank you.
Photo of Phil

Phil

  • 39 Posts
  • 10 Reply Likes
Yes, I was finally able to place my order, but it was necessary for me to get a new email address to do so. I don't understand why you are unable to place orders for people who have an email address with one of the largest email providers in the country. In addition, I don't understand why the customer support for this issue was so bad, and why no one called me back after several hours on hold and then being disconnected. I think you have serious problems with customer service that need to be resolved.
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 5960 Posts
  • 190 Reply Likes
Hello Phil,
We are very sorry again for the inconvenience you have experienced. We have had some order and phone issues this season.  If there is anything we can help you with, please let us know. Thank you.
Photo of Ramakrishnan Venkatasubramanian

Ramakrishnan Venkatasubramanian

  • 11 Posts
  • 1 Reply Like
Hello I dono how to reach you, posted 3 times on the forum ur support number can never be reached due a long queue but the fact is my card got charged 47 USD and my order did not go thru. my email id ramkrisv@gmail.com. Have been struggling to reach u all past 2 days. I regret that I had recommended acurite to my friends here in india
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 5960 Posts
  • 190 Reply Likes
Hello Ramakrishnan,

We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Team.  Due to the overwhelming response to the launch of the new AcuRite Access, our call volume has greatly increased.  We see you have been in contact with the AcuRite Support Team regarding this issue. Please let us know if you have any other questions. Thank you.