acurite access number of supported devices less than smart hub

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  • Updated 5 months ago

Was doing an upgrade of my smart hub to your new Acurite Access and it appears the number of supported devices is less.  The smart hub supported 10 devices and it appears the Access only supports 7 devices.  Is this correct?  Any plans to support 10 devices like the hub?  Not certain how I can upgrade as my hub has 10 connected devices.

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Jim Gary

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Posted 6 months ago

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George D. Nincehelser

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You can still use your old hub along with the new Access for a total of 17 devices. 
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Mark Radell

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I have read that also elsewhere but it seems strange that they would make the new device less capable than the old device!
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George D. Nincehelser

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It's only "less capable" in that way, and it is a bit artificial.  The hadrware has been upgraded considerably to handle new features and sensor models.
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George D. Nincehelser

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It's just an estimate,but some of the new sensors will also be reporting more frequently,  For expample, an Atlas will report every 10 seconds instead of 18.
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Jack Canavera

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As noted for some this may be a handicap, but there are logical work arounds.  One of the pluses is that with running multiple hubs, you can support more than one weather underground station which is a limitation of both the SmatHUB and the Access.  I'm doing that right now.  My SmartHUB is supporting my legacy AcuRite hardware under KMOFENTO19.  My Access is currently reporting my Atlas 8 to KMOFENTON24.  All of this is done under one account which in itself shows all my equipment.  
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Thomas Grzywacz

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Same here, I have 2 smart hubs at one location and got the Access for the data back-up retransmission ability. I only moved the ones that I wanted to have the historical data saved on in the event of a power or internet failure. So, I can have 27 sensors but, only 7 grouped on the Access.
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AcuRite Jennifer

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Hello All,

The AcuRite Access will hold up to 7 compatible sensors. This so to ensure better performance and connectivity with My AcuRite. Please let us know if there is anything we can assist you with.
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I'm shocked that AcuRite would downgrade the amount of devices supported from 10 to 7. They must have known this would be upsetting to customers who are running 8+ devices on a SmartHub but choose to do it anyway. As a former software engineer, I doubt there is any actual system limitation here. This was a conscious choice; but why? Maybe it saves them bandwidth on their servers?

I have two SmartHubs, in two locations, each tracking 9 sensors. I was planning to get 1 additional sensor for each location. Now, I'll have to pick 4 sensors to disconnect. 

Extremely frustrating.