AcuRite Access not connecting

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  • Problem
  • Updated 2 weeks ago
I received my new Access a few weeks ago. Plugged it in, took a few minutes for the blue light to turn on, added it to MyAcuRite, everything was great. Then, it started to drop a connection or something... The Ethernet status lights stay on (solid amber, flashing green), but the blue light on the front is not on- nothing at all. I know my router is working just fine, I can get my old SmartHub to work just fine, but nothing I do seems to get the blue light to turn on. I have completely unplugged it and removed the batteries, then repeated the setup process, but it still won’t turn on. Any ideas? I’m not well-versed in network jargon, so take it easy please!
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Kelly Jones

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello Kelly,
Do you see the green and amber lights on the back of the Access? Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, you will also need to remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in, plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access.  Please let us know if the issue continues. Thank you.
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Kelly Jones

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I power-cycled the Access and my router. Still nothing. Again, the Ethernet lights on the back of the Access are on (solid amber, flashing green), but no sign of activity from the light on the front.
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AcuRite Rachell, Employee

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Hello Kelly,

We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Cicero Carvalhais

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I have the same problem. I received today my ACURITE ACCESS 09155M and sensors. I put the batteries in all, plugged in the router and connected the power. Blue LED blinks for seconds and steady on. I can verify that DHCP got IP negotiated properly and I can access ACCESS via browser. The firmware version shown is 46 (I believe it was not updated). I can see all the sensors connected. When trying to add the device via computer or via iPhone 7 application it presents "Device must be connected and reporting data to claim it" message.