Acurite Access

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  • Updated 4 months ago
If Acurite does not sell and ship this product direct to Australia where I live, is there any other way of using the discount coupon emailed to me by Acurite to purchase the new Access product or do I have to purchase through Amazon and pay the full price? If the latter seems very unfair for loyal customers and I need two Access devices which will cost me around $260!
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Ken Hodgson

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Posted 4 months ago

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Hi Ken,

Did you purchase from Amazon? I did so I contacted Amazon directly as they actually shipped my bundle to Australia. They have been extremely helpful. I bough my bundle at the beginning of December 2017 so it is still well within any warranty period. They have offered to reimburse me the freight to send it back to them and in addition I will receive a full credit on my purchase. Further, they have offered to ship me the new bundle with no freight cost. They replied within a couple of hours. I sent them a link to the statement by Acurite and also posted a review on Amazon advising people not to purchase units bundled with a smart hub. I will still be out of pocket as the new bundle is more expensive. I will probably have to adjust the wind vane again as I doubt they even know that a Southern Hemisphere model exists. I only found that out after researching the issue on the forum. It is not mentioned on the Acurite site. There's a surprise.

Good luck.
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AcuRite Rachell, Employee

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Hello Ken,
At this time we only ship to the US or Canada. To order, our system requires a valid US or Canadian address for shipping and a card associated with a valid US or Canadian address.  We are very sorry for any inconvenience experienced.  The discount offer is for only, we are not able to offer the discount price on Amazon. 
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Steve Hutchinson

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And shipping to Canada is outrageous. Can't imagine what it would be to Australia.