Acurite Access for International Users

  • 1
  • Problem
  • Updated 5 months ago
So, I am an International old bridge user and use it in Brazil. I just tried to buy the new Acurite Access using my card and got this fantastic deadlock error:

     SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction, query was: SELECT `si`.*, `p`.`type_id` FROM `cataloginventory_stock_item` AS `si` INNER JOIN `catalog_product_entity` AS `p` ON p.entity_id=si.product_id WHERE (stock_id=1) AND (product_id IN(2144)) FOR UPDATE


So, after spending 30 minutes on the phone I was informed that I cannot buy the product since my billing address is in Brazil, despite my card was issued in US.

Despite the fact my old bridge that works pretty wellmwill be discontinued, I cannot BUY a new one for me. This is not what I expect from Acurite. I do have an address in US to send the device. Please help me buy it! This is unbelievable.
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andrepinto

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello andrepinto,
At this time we only ship to the US or Canada. To order, our system requires a valid US or Canadian address for shipping and a card associated with a valid US or Canadian address.  We are very sorry for any inconvenience experienced. Please let us know if you have any other questions. Thank you.
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Karel Kuna

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Dear Rachell,
I'm in same situation, are you going to offer same discount to sell on Amazon?
I bought 5in1 station with Display and bridge less than 2 years ago, already paid double price due to shipping and customs to Thailand and now I even can not use your upgrade price.I expect from AcuRite fair solution for international customers.
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AcuRite Rachell, Employee

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Hello Karel,
We are very sorry for any inconvenience this has caused you. The discount offer is for AcuRite.com only, we are not able to offer the discount price on Amazon.