Acurite Access for International Users

  • 1
  • Problem
  • Updated 3 weeks ago
So, I am an International old bridge user and use it in Brazil. I just tried to buy the new Acurite Access using my card and got this fantastic deadlock error:

     SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction, query was: SELECT `si`.*, `p`.`type_id` FROM `cataloginventory_stock_item` AS `si` INNER JOIN `catalog_product_entity` AS `p` ON p.entity_id=si.product_id WHERE (stock_id=1) AND (product_id IN(2144)) FOR UPDATE

So, after spending 30 minutes on the phone I was informed that I cannot buy the product since my billing address is in Brazil, despite my card was issued in US.

Despite the fact my old bridge that works pretty wellmwill be discontinued, I cannot BUY a new one for me. This is not what I expect from Acurite. I do have an address in US to send the device. Please help me buy it! This is unbelievable.
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Posted 1 month ago

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AcuRite Rachell, Employee

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Hello andrepinto,
At this time we only ship to the US or Canada. To order, our system requires a valid US or Canadian address for shipping and a card associated with a valid US or Canadian address.  We are very sorry for any inconvenience experienced. Please let us know if you have any other questions. Thank you.
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Karel Kuna

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Dear Rachell,
I'm in same situation, are you going to offer same discount to sell on Amazon?
I bought 5in1 station with Display and bridge less than 2 years ago, already paid double price due to shipping and customs to Thailand and now I even can not use your upgrade price.I expect from AcuRite fair solution for international customers.
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AcuRite Rachell, Employee

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Hello Karel,
We are very sorry for any inconvenience this has caused you. The discount offer is for only, we are not able to offer the discount price on Amazon.