AcuRite Access Firmware Version 47 Release

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  • Announcement
  • Updated 6 days ago
  • (Edited)
Last night we rolled out a firmware update for AcuRite Access, which will automatically be applied to any connected devices over the next few nights.  We are seeing 97% of connected devices successfully update as of this morning.

This firmware update addresses two issues, specifically rainresets, and the inability for a few users to add their Access to My AcuRite.

For the rain reset issue, some users were seeing their accumulated rain total reset whenever they had a temporary reception issue.This caused Access to discard accumulated totals. With the update, this should no longer occur, as Access should now appropriately preserve this accumulation.



We have identified one cause of users being unable to add their Access to My AcuRite. While this firmware update is expected to resolve this issue for most impacted users, these users may not be able to receive the update remotely due to the nature of the problem. For users who may be experiencing this issue who have already contacted support, our support team will be reaching out to you in the next few days to help reach a resolution.For new users who are unable to add their new Access to My AcuRite, please reach out to our support team for additional assistance.
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AcuRite, Official Rep

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Posted 2 months ago

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Bart

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Does this update also address the problem of receiving false rain readings?
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AcuRite, Official Rep

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Hi Bart,

This release will not fix that particular issue however we are actively working on a fix for the false rain and will let you know as soon as we have that fix ready to roll out.
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Jim Laursen

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Guess we have to wait some more Bart
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Roger Coult

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And the massive beta test continues!
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Rich Rodriguez

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Are we able to check that our devices have updated?
(Edited)
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wpkarp

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I agree also.  The sensors are being dropped constantly.  Anyone know how I can see if my access has been upgraded?  How do I open up Access' internal web page?
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George D. Nincehelser

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Find the IP address assigned to your Access (or SmartHUB).  You can probably find this in your router's admin interface, or you can run an IP scanner.

Enter the IP address in your web browser.  It will open up a diagnostic page commonly called the "splash" page.

The current Access firmware version is 47.
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Chateau

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Both my Access units are at 047 and one in particular looses connectivity to the sensors on a regular basis. Two sensors are offline now and both are within 15 and 20 feet from the Access and have new batteries to boot.
(Edited)
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George D. Nincehelser

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Does the splash page show an actual signal loss, or are you relying on what myAcurite says?

Assuming the splash page shows the signal is fine, how do the times compare to the actual time?

The reason I ask is that there is a theory that the Access clock is drifting too far from real time (more the 5 minutes?), and the myAcurite servers are rejecting the time-stamped data, then giving a false "signal loss" indication.

Some have reported that shortening the DHCP lease time in their router seems to help, perhaps by forcing the Access to re-synchronize more often.  Setting a DHCP lease time of an hour might be an interesting experiment.

I'm not having any problems myself, but my clock times are rock-solid.

It would be interesting for someone to sniff the traffic and see exactly where the Access is getting its time information.   Perhaps some people are hitting a bad server? 
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George D. Nincehelser

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I noticed one of my Access units went off-line this week.  I fired up a sniffer to see what was going on while it was "off-line".

It doesn't seem to have anything to do with the clock.

While "off-line", it was still sending data to wunderground just fine.  I could see the data pass every 10 seconds.

However, there was no data being passed to the Acurite servers at all.  Nothing on port 443 every 5 minutes as would be expected.

Simple reboots did not clear the problem, even with the batteries removed.

I had to disconnect everything, including the batteries, and wait 5 minutes before powering back up.  After doing that, everything returned to normal... I started seeing traffic over port 443 to Acurite, and then myAcurite showed my devices back on-line.

So in this particular case, the problem seems to be that the Access, for some unknown reason, stops talking to Acurite's servers completely.  However, it continues to talk to wunderground every 10 seconds just fine.

I've no clue to what the trigger is.  This week was the first time I've seen the trouble.

I'll be sending this Access to Acurite for further analysis.
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John Z

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Rich,

Open up Access' internal web page. The firmware level is displayed there.
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George D. Nincehelser

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You can't push it yourself.  The Access will check itself for an update around midnight.

I don't know how it decides if it should update or not.  It probably wouldn't be a great idea for everyone in a single time zone to simultaneously upgrade, so I imagine they try to spread out the load somehow.
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Dan B

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nope still at 046 this morning....
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AcuRite Rachell, Employee

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Hello Dan B.,

Please try the following troubleshooting steps. If it is plugged in you want to perform a power cycle to force the update. Please let us know if you have any questions. Thank you.  

1) Unplug the Ethernet cable from the Access
2) Unplug the power cable from the Access
3) Take the back up batteries out of the Access (if applicable)
4) Wait two full minutes
5) Plug the Ethernet cable back in
6) Plug the power cable back in
7) Put the back up batteries back in
8) Wait 10 full minutes to give it time to download the latest firmware
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Kevin

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I’ve had the same issue. Stuck on 46. I’ve followed these instructions three different times and I’m still on 46. Do you have any other suggestions how to download the new firmware?
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AcuRite Rachell, Employee

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Hello Kevin,
We have emailed you at the email address on file. Please check your inbox. Thank you.
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Chateau

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Confirmed. Firmware 047 fixes my 'Pulsing' blue light problem. Before this update, anytime I simply unplugged the power supply and plugged it back in, the Access would go into a 'Pulsing' blue light and not connect to AcuRite.
Now on firmware 047 it reconnects to AcuRite almost immediately and I get a 'Solid' blue light.
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Chateau

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Well, spoke too soon.  I now get a 'Solid' blue light instead of a 'Pulsating' blue light immediately after pulling the power plug and plugging it back in. Great job AcuRite, however  now all my sensors are showing Red and offline and have been since about two hours ago.

Two hours ago was about the time I gave the above glowing report about it connecting immediately per the blue light. On the surface, it would appear that all they did was make the blue light turn Solid but in reality  the Access does not appear to be connected to AcuRite.

 Might want to take another look at it guys, you may have missed something. At least before with the 'Pulsing' blue light I knew things were not working.

EDIT: Update, pulled the batteries and power supply and re-installed batteries and power supply and now all sensors are back online.
(Edited)
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AcuRite Rachell, Employee

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Hello Chateau,
We did verify you are currently online with the updated firmware. Please let us know if you have any questions. Thank you.
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Chateau

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Yes, I am back online because I had to pull the power, remove the batteries, wait awhile and then reinsert batteries and power to get back online.
My questions is, do you really think the Access is working correctly, even with firmware 047?
(Edited)
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Chateau

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My Access has been running OK since initially pulling the power, batteries, waiting and then restoring power and batteries yesterday after firmware update to 047. 
I tested it again today by removing the power plug and then plugging it back in and the Access reconnected and has been reporting my sensors since. Somewhat optimistic at this point.
(Edited)
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Bill Hooper

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My Acurite Smart Hub has not connected to the internet since 11:00 pm last night. My connection is good so your "update" must be the culprit causing me problems. Again, I wish I had never purchased the new hub. The old one was less problematic. Looks like all the users who bought them are the crash test dummies for Acurite on this new product. FIX IT so I can send and receive signals. And yes I looked at all the potential problems that could be at my end and there are none. I even tried to reconnect the hub as if it was new and still no connection.
(Edited)
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Bill Hooper

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I went through your suggested fix twice. Still flashing the red light. 34 hours now not working. I AM NOT PLEASED WITH YOUR PRODUCT. FIX IT!
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Bill Hooper

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TRIED IT ALL AGAIN AND STILL A FLASHING RED LIGHT. ALL MY CONNECTIONS ARE GOOD. NOW WHAT?
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AcuRite Rachell, Employee

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Hello Bill,
We have emailed you at the email address on file. Please check your inbox. Thank you.
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Bill Hooper

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Thank you for sending a new Access Hub but now I do not need it so I will return it via Fedex. Here was my problem: on my router I logged in at my son's suggestion and looked at my Gateway/Firewall>IPV4 security level. It was set to Maximum Security (High). I changed it to Typical Security (Medium) and my Access Hub connected immediately and the light turned solid blue and all works now.
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AcuRite Rachell, Employee

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Hello Bill,
Thank you for letting us know. We have emailed you regarding this.
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Rodrigo

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My Access is still not connecting. I am unable to add it to My Acurite. Any idea what is going on?
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Rodrigo

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Hi Rachell,

I browse at my Access and I get the following information?:

AcuRite Access Info (for internal troubleshooting)

Firmware Version: 046

Device ID: 24C86EXXXXX

Server Name: atlasapi.myacurite.com

Wunderground ID:

Wunderground Password:

Wunderground Device: 00002752

Elevation (feet): 0

Apparently the Access is not updating its firmware.
I`ve tried everything, but no response at all.
It there any other way to update it?

Regards,

Rodrigo
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AcuRite Rachell, Employee

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Hello Rodrigo,
We have resent the email to you. Please check your inbox for an email from @chaney-inst.com.  Thank you.
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Rodrigo

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hi Rachell,

I followed the instructions dozens of times and nothing happened.
No matter what I do, when I browse through IP address at AcuRite Access the information is that the firmware still at version 046.
I really need to fix it, or change my Access.

Regards,

Rodrigo
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Rodrigo

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Hi Rachell,

Look what is the situation after 1000 attemps:
 


Please help me make it work. I am almost quitting and returning Access.

Regards,

Rodrigo
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AcuRite Rachell, Employee

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Hello Rodrigo,
I can see you have been in contact with the AcuRite Support Team regarding this issue.  Please let us know if you have any other questions.
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JerryV

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It appears that one of my two Access devices is having problems following the firmware update. 

Browsing to the Access's IP address shows it is at firmware version 047, and that it is receiving updates from my sensors, but MyAcurite says that it is not communicating with the server.

Weatherunderground also shows my station as not reporting.

Unfortunately this Access is at my vacation home, so I can't physically lay hands on it.  I did perform a "Save and Restart" from the Access' webpage, but that didn't resolve the issue.
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AcuRite Rachell, Employee

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Hello JerryV.,

I can see two Access's under your name-both with the updated firmware.  "Holly Place" is offline.  I understand this unit is not in your location however the troubleshooting steps will require you to be in the location of the Access. Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, you will also need to remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in, plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access.
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Jason Erb

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Access is not updating to v47, even after a full power down and up again after several minutes
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AcuRite Rachell, Employee

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Hello Jason,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Jennifer

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How can I get help?  I've posted here and sent in a ticket directly, both with no response.  But I see others with responses same day.  I have been without an operational weather station for nearly a month.
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AcuRite Rachell, Employee

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Not related to the update thread

Please reference the new conversation here: 5in1 Access
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Brian Dixon

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I can not get my access to connect. I have had it plugged into the router for almost an hour. The blue light on the front is solid. The green light on the back is blinking, and the yellow light is solid. What do I need to do to correct this problem? I have tried to call support but apparently nobody is available. It tell me to check the announcement section of the support menu but there is nothing posted regarding hours of operation. 
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Steve U

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Can you log in directly to the Access? First: log into your router to find what IP has been assigned to the device (with the MAC that is on the bottom of your Access or Smarthub).
Now type that IP into the Address bar of your browser.  Did it connect? Does it show detected sensors (near the bottom)?
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Brian Dixon

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 Hi Steve. I was able to follow your instructions and see that it is connected to my 5 in 1, but the firmware is still stuck on 46. 
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AcuRite Rachell, Employee

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Hello Brian,

I have verified your AcuRite Access has updated the firmware to 047.  Please let us know if you have any questions. Thank you.
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Brian Dixon

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Thank you. Yes my personal access is working great, but this question was in reference to my fathers. I was able to contact your customer support via phone and have sent his access back to get flashed and the firm ware upgraded since it was unsuccessful no matter what we tried.
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AcuRite Rachell, Employee

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Hello Brian,
I apologize for the confusion but am happy to hear this issue was taken care of for you. Please let me know if you have any other questions. Thank you.
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Cecil Ingold

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I am out of town and I had a friend power cycle the Access unit. Somehow the Access unit dropped off from my account, now I am back to getting the message that the unit must be online and reporting in order to claim it!!! I had him check the router and the device shows up there and shows status as online. The unit webpage shows up and shows the 5 in 1 sensor with signal strength of 4 and still shows firmware version 46. In the past I have purchased many devices and have never had such difficulty getting anything to work this is really frustrating.
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AcuRite Rachell, Employee

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Hello Cecil,
I can see you are in contact with the AcuRite Support Team regarding this issue. Please let us know if you have any other questions. Thank you.
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Red

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Rachell can you check my account and see if it’s has updated to 47.
Thanks
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Red

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Guys thanks for your help I was able to use the IP address and see info. I have version 47.
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c.s.messer

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I noticed this morning that my Access was "offline" - neither reporting weather and sensors, nor was it establishing a connection with my router.  I removed network, power, and batteries - then restored all three.  After doing so, it re-established a connection with my router and I navigated to the Access' webpage.  I see that the firmware is now reading 047.

Here is a feature request: I would like for the device to automatically reconnect after a firmware upgrade without requiring a user to physically remove and restore power.
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George D. Nincehelser

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It's supposed to automatically reconnect after a firmware update.

I've never had to remove and restore power after an update.
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Jack Canavera

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Same here both of my Access devices upgraded to 47 and restarted without me having to intervene.  Obviously something is going on....
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Frank Nork

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I purchased an AcuRite Access 2 months to replace my hub and firmware still at 046 I could never get my access to connect for the last 2 months.
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AcuRite Rachell, Employee

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Hello Fred,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Mark

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I don't know if it's related to the update, but in the past few days I've had a significant increase in "loss of signal" reports from my WX station.  I've been running through the 09155M Access device which I installed on April 6, and did not have a loss of signal report until April 24th. 

This morning, the LOS continued even after replacing the sensor batteries as well as shutting down (unplugged power & removed batteries) the Access device and restarting it.

My 01036 console display shows it is receiving a signal for the sensor.

I then accessed the Access device via it's IP address and was able to click save & restart which according to the indicator light worked successfully and is on solid blue but on the iPhone app and when I access vie browser on my PC it is still showing not connected.
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AcuRite Rachell, Employee

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Hello Mark,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Larry Altenburg

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My Acurite Access has been connecting fine with Both WUnderground and Acurite until early in the morning this past Thursday (21-May 02:21). Since then it is not connecting to AcuRite, however, it still is reporting to WUnderground. The Access device LED blinks red and the dashboard shows it offline. But, if it is truly offline, how is it still reporting directly to WUnderground?

I don't understand what is happening or how to troubleshoot this.
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Gregory DiCarlo

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The problem is with Acurite. They have been aware of the issue for at  least 4 months now. All you can do is wait for them to get off their lazy buts and fix it.
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David

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I have been trying to get an Access to work with my brand new 5in1 for over 3 weeks now. This is by far the worst network product I have ever owned, or worked with, and I have worked in IP networking for the last 20 years. It was obviously released before it was ready for primetime. I have bought 3 total as an attempt to resolve the issue, 2 from amazon and 1 from accurate directly. I was able to return the 2nd one to amazon. The third one, from acurite is still in its box. I attempted to return it today prior to making this post.
Went to the Warranty/Retruns under the Support tab in the footer of the page. Saw this:
To return a product purchased on AcuRite.com, contact:
  • Chaney Instrument Co. / AcuRite
  • Phone: (877) 221-1252
Dialed the number above and was then informed via recording to dial a different number as this one is out of service. Why not just change the listed number above?

Called the 2nd number (262.729.4852) was then given choice of tech support or to place an order...no option to return product. Then informed that "due to internal technical issues" no calls were being answered and that I should try again later. 

This is Kafka like!

Now on to the actual experience and issues regarding the initial install and config of this device as part of the combo kit bought on Amazon: 5in1 Sensor, LCD screen, and an Access. 

Sidenote: The Sesnor and LCD screen work as advertised and have had zero issues since being installed. Both seem to be working as expected. 

I followed the instructions, installing 3 batteries and then connecting the Access to my network via a known working ethernet cable and power. Note: Access is connected to a managed Unifi branded gigabit switch.

I waited the required 30 minutes for the access to "boot up and get any available firmware update" -per the quick start guide. Once this happens the instructions claimed the light should be solid blue. This never happened. Light continued to blink RED overnight. Fast forward a few days, much forum reading, and many restarts later no difference. I still could not see the device on my network at all even though the link and activity lights were acting normal. 

This is why I ordered 2 more, thinking this one might actually be defective.

While waiting for the others to arrive I moved the Access to my network lab where I configure other routers and such for work. I connected the Access directly to a router (not a switch) running its own LAN network. My laptop and the Access were the only devices connected to this router and network, both connected directly to the router. The Access then finally and mysteriously started a slow blue pulsing. I scanned the LAN and was able to see that It finally had an IP address. I waited about an hour and then the light turned solid blue. I was then able to access it via its web page. The Access saw my sensor (reported normal) and the FW had been updated to 047. I then tried to add it to my acurite account and it gave me the dreaded "Device must be connected and reporting data to claim it."

Still not working but at least I had made progress. New firmware and a solid blue Light! I was excited even though it would not talk to myacurite. I then moved the Access back onto my main home LAN and once again it will not get past the blinking RED light and does not get an IP address even though, again the link light and activity lights are normal. There is a link light on the switch as well. If I plug ANY other device (laptop, camera, etc) into this port on this switch with this cable they ALL work. WTH?!?!

I am very disappointed in this product. I would appreciate any help in getting this device to work and returning the unopened Access purchased from directly from acurite. 

Thank you in advance!
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John Baranowski

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I'm having similar 'fun', stuck on 046, got instructions to restart to update to V47 that don't work, and the only responses here from Chaney are "We have emailed you at the email address on file. Please check your inbox. Thank you."

The only reason I bought this POS was to replace my smarthub that Chaney says will no longer be supported. The smarthub actually works... good plan to end of life the working product when you don;t have a working replacement!
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Frank Nork

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I have the same issue. Stuck on 46. I’ve followed these instructions three hundred times since Feb 14 and I’m still on 46.?
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George D. Nincehelser

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If you are stuck on 46, you need to contact support.  They will email you instructions on what to do next, which will include the exchange of personal information that wouldn't be appropriate to post on this board.
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Harris Ruben

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Can you verify that my Access has been updated? I can't seem to find the IP address on my Macintosh. The addresses I DO find give me a "cannot access the server" note.  
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Dwight Dunlop

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Hi there! My 06058M Display is showing 4% for indoor humidity for the past few few days, could this be from the update?
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Ledrak

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Dwight the answer is no the update was for the Access it has nothing to do with your display.
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Dwight Dunlop

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Thanks, I guess I need to try a reset, or return it.
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John Baranowski

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I was able to connect my access using another internet provider, which allowed me to update to v47, and connect it to me account. I took it back to its planned home, and all was well. The good news is that v47 does correct the issues with internet access. Also, since the update, I have had no connectivity issues. The bad news is if you can't successfully update to v47 at home, you need to either connect using a different internet provider, or ship it back to have the firmware updated. 

If you are on v46, and can't connect the access to your account, your internet provider is likely blocking the access. V47 corrects the issue, but you likely won't be able to upgrade to it on your home network.