AcuRite Access Firmware Version 47 Release

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  • Announcement
  • Updated 4 days ago
  • (Edited)
Last night we rolled out a firmware update for AcuRite Access, which will automatically be applied to any connected devices over the next few nights.  We are seeing 97% of connected devices successfully update as of this morning.

This firmware update addresses two issues, specifically rainresets, and the inability for a few users to add their Access to My AcuRite.

For the rain reset issue, some users were seeing their accumulated rain total reset whenever they had a temporary reception issue.This caused Access to discard accumulated totals. With the update, this should no longer occur, as Access should now appropriately preserve this accumulation.



We have identified one cause of users being unable to add their Access to My AcuRite. While this firmware update is expected to resolve this issue for most impacted users, these users may not be able to receive the update remotely due to the nature of the problem. For users who may be experiencing this issue who have already contacted support, our support team will be reaching out to you in the next few days to help reach a resolution.For new users who are unable to add their new Access to My AcuRite, please reach out to our support team for additional assistance.
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AcuRite, Official Rep

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Posted 2 weeks ago

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Bart

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Does this update also address the problem of receiving false rain readings?
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AcuRite, Official Rep

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Hi Bart,

This release will not fix that particular issue however we are actively working on a fix for the false rain and will let you know as soon as we have that fix ready to roll out.
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Jim Laursen

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Guess we have to wait some more Bart
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Roger Coult

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And the massive beta test continues!
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Rich Rodriguez

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Are we able to check that our devices have updated?
(Edited)
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Jonalaska

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Never mind, I found it, and see I'm version 47. But Access has been showing weak or no signal for a few days. 
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AcuRite Rachell, Employee

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Hello REMY,

I was able to confirm your software version has upgraded to version 047.  Please let  us know if you have any questions. Thank you.
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AcuRite Rachell, Employee

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Hello Jon,
Where do you have the Access placed? Is it within 3 feet of any major electronics router included? If so, pull the Access away from the router as much as the Ethernet cable will allow you and if possible, in the direction of the 5in1 sensor.  Please let us know if you have any questions. Thank you.
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Jonalaska

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Thanks for the response, but yes I am familiar with the need for good placement. It is about five feet from router (full length of ethernet cable) and towards the 5-in-1. It started off great, but after a few days, starting showing no signal or weak signal.  
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Keith A Santo

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My access has during the last few weeks constantly disconnects and looses connection with the sensors. I am ready to reconnect my old unit as it NEVER had any disconnection issues!!! I am ready to dump it in the garbage!!! It is mostly useless!!!  I was made to pay for a new unit and the new one IS garbage!!! I will be telling anyone who listens to NOT buy an Access for ANY reason including thos I talk with on Ham Radio!!!!
My old unit worked flawlessly in the same location!!!
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John Z

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Rich,

Open up Access' internal web page. The firmware level is displayed there.
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Jim Laursen

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Rachell how do you check to see if your access uploaded the firmware??
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Dan B

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My firmware shows 046, how do I push the latest firmware
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George D. Nincehelser

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You can't push it yourself.  The Access will check itself for an update around midnight.

I don't know how it decides if it should update or not.  It probably wouldn't be a great idea for everyone in a single time zone to simultaneously upgrade, so I imagine they try to spread out the load somehow.
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Dan B

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nope still at 046 this morning....
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AcuRite Rachell, Employee

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Hello Dan B.,

Please try the following troubleshooting steps. If it is plugged in you want to perform a power cycle to force the update. Please let us know if you have any questions. Thank you.  

1) Unplug the Ethernet cable from the Access
2) Unplug the power cable from the Access
3) Take the back up batteries out of the Access (if applicable)
4) Wait two full minutes
5) Plug the Ethernet cable back in
6) Plug the power cable back in
7) Put the back up batteries back in
8) Wait 10 full minutes to give it time to download the latest firmware
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Chateau

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Confirmed. Firmware 047 fixes my 'Pulsing' blue light problem. Before this update, anytime I simply unplugged the power supply and plugged it back in, the Access would go into a 'Pulsing' blue light and not connect to AcuRite.
Now on firmware 047 it reconnects to AcuRite almost immediately and I get a 'Solid' blue light.
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Chateau

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Well, spoke too soon.  I now get a 'Solid' blue light instead of a 'Pulsating' blue light immediately after pulling the power plug and plugging it back in. Great job AcuRite, however  now all my sensors are showing Red and offline and have been since about two hours ago.

Two hours ago was about the time I gave the above glowing report about it connecting immediately per the blue light. On the surface, it would appear that all they did was make the blue light turn Solid but in reality  the Access does not appear to be connected to AcuRite.

 Might want to take another look at it guys, you may have missed something. At least before with the 'Pulsing' blue light I knew things were not working.

EDIT: Update, pulled the batteries and power supply and re-installed batteries and power supply and now all sensors are back online.
(Edited)
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AcuRite Rachell, Employee

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Hello Chateau,
We did verify you are currently online with the updated firmware. Please let us know if you have any questions. Thank you.
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Chateau

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Yes, I am back online because I had to pull the power, remove the batteries, wait awhile and then reinsert batteries and power to get back online.
My questions is, do you really think the Access is working correctly, even with firmware 047?
(Edited)
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Chateau

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My Access has been running OK since initially pulling the power, batteries, waiting and then restoring power and batteries yesterday after firmware update to 047. 
I tested it again today by removing the power plug and then plugging it back in and the Access reconnected and has been reporting my sensors since. Somewhat optimistic at this point.
(Edited)
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Bill Hooper

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My Acurite Smart Hub has not connected to the internet since 11:00 pm last night. My connection is good so your "update" must be the culprit causing me problems. Again, I wish I had never purchased the new hub. The old one was less problematic. Looks like all the users who bought them are the crash test dummies for Acurite on this new product. FIX IT so I can send and receive signals. And yes I looked at all the potential problems that could be at my end and there are none. I even tried to reconnect the hub as if it was new and still no connection.
(Edited)
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Bill Hooper

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I went through your suggested fix twice. Still flashing the red light. 34 hours now not working. I AM NOT PLEASED WITH YOUR PRODUCT. FIX IT!
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Bill Hooper

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TRIED IT ALL AGAIN AND STILL A FLASHING RED LIGHT. ALL MY CONNECTIONS ARE GOOD. NOW WHAT?
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AcuRite Rachell, Employee

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Hello Bill,
We have emailed you at the email address on file. Please check your inbox. Thank you.
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Bill Hooper

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Thank you for sending a new Access Hub but now I do not need it so I will return it via Fedex. Here was my problem: on my router I logged in at my son's suggestion and looked at my Gateway/Firewall>IPV4 security level. It was set to Maximum Security (High). I changed it to Typical Security (Medium) and my Access Hub connected immediately and the light turned solid blue and all works now.
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AcuRite Rachell, Employee

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Hello Bill,
Thank you for letting us know. We have emailed you regarding this.
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Rodrigo

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My Access is still not connecting. I am unable to add it to My Acurite. Any idea what is going on?
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Rodrigo

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Hi Rachell,

I browse at my Access and I get the following information?:

AcuRite Access Info (for internal troubleshooting)

Firmware Version: 046

Device ID: 24C86EXXXXX

Server Name: atlasapi.myacurite.com

Wunderground ID:

Wunderground Password:

Wunderground Device: 00002752

Elevation (feet): 0

Apparently the Access is not updating its firmware.
I`ve tried everything, but no response at all.
It there any other way to update it?

Regards,

Rodrigo
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AcuRite Rachell, Employee

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Hello Rodrigo,
We have resent the email to you. Please check your inbox for an email from @chaney-inst.com.  Thank you.
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Rodrigo

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hi Rachell,

I followed the instructions dozens of times and nothing happened.
No matter what I do, when I browse through IP address at AcuRite Access the information is that the firmware still at version 046.
I really need to fix it, or change my Access.

Regards,

Rodrigo
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Rodrigo

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Hi Rachell,

Look what is the situation after 1000 attemps:
 


Please help me make it work. I am almost quitting and returning Access.

Regards,

Rodrigo
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AcuRite Rachell, Employee

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Hello Rodrigo,
I can see you have been in contact with the AcuRite Support Team regarding this issue.  Please let us know if you have any other questions.
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JerryV

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It appears that one of my two Access devices is having problems following the firmware update. 

Browsing to the Access's IP address shows it is at firmware version 047, and that it is receiving updates from my sensors, but MyAcurite says that it is not communicating with the server.

Weatherunderground also shows my station as not reporting.

Unfortunately this Access is at my vacation home, so I can't physically lay hands on it.  I did perform a "Save and Restart" from the Access' webpage, but that didn't resolve the issue.
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AcuRite Rachell, Employee

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Hello JerryV.,

I can see two Access's under your name-both with the updated firmware.  "Holly Place" is offline.  I understand this unit is not in your location however the troubleshooting steps will require you to be in the location of the Access. Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, you will also need to remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in, plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access.
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Jason Erb

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Access is not updating to v47, even after a full power down and up again after several minutes
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AcuRite Rachell, Employee

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Hello Jason,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Jennifer

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How can I get help?  I've posted here and sent in a ticket directly, both with no response.  But I see others with responses same day.  I have been without an operational weather station for nearly a month.
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AcuRite Rachell, Employee

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Not related to the update thread

Please reference the new conversation here: 5in1 Access
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Brian Dixon

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I can not get my access to connect. I have had it plugged into the router for almost an hour. The blue light on the front is solid. The green light on the back is blinking, and the yellow light is solid. What do I need to do to correct this problem? I have tried to call support but apparently nobody is available. It tell me to check the announcement section of the support menu but there is nothing posted regarding hours of operation. 
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Steve U

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Can you log in directly to the Access? First: log into your router to find what IP has been assigned to the device (with the MAC that is on the bottom of your Access or Smarthub).
Now type that IP into the Address bar of your browser.  Did it connect? Does it show detected sensors (near the bottom)?
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Brian Dixon

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 Hi Steve. I was able to follow your instructions and see that it is connected to my 5 in 1, but the firmware is still stuck on 46. 
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AcuRite Rachell, Employee

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Hello Brian,

I have verified your AcuRite Access has updated the firmware to 047.  Please let us know if you have any questions. Thank you.
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Brian Dixon

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Thank you. Yes my personal access is working great, but this question was in reference to my fathers. I was able to contact your customer support via phone and have sent his access back to get flashed and the firm ware upgraded since it was unsuccessful no matter what we tried.
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AcuRite Rachell, Employee

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Hello Brian,
I apologize for the confusion but am happy to hear this issue was taken care of for you. Please let me know if you have any other questions. Thank you.
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Cecil Ingold

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I am out of town and I had a friend power cycle the Access unit. Somehow the Access unit dropped off from my account, now I am back to getting the message that the unit must be online and reporting in order to claim it!!! I had him check the router and the device shows up there and shows status as online. The unit webpage shows up and shows the 5 in 1 sensor with signal strength of 4 and still shows firmware version 46. In the past I have purchased many devices and have never had such difficulty getting anything to work this is really frustrating.
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AcuRite Rachell, Employee

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Hello Cecil,
I can see you are in contact with the AcuRite Support Team regarding this issue. Please let us know if you have any other questions. Thank you.
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Red

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Rachell can you check my account and see if it’s has updated to 47.
Thanks
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Red

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Guys thanks for your help I was able to use the IP address and see info. I have version 47.
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c.s.messer

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I noticed this morning that my Access was "offline" - neither reporting weather and sensors, nor was it establishing a connection with my router.  I removed network, power, and batteries - then restored all three.  After doing so, it re-established a connection with my router and I navigated to the Access' webpage.  I see that the firmware is now reading 047.

Here is a feature request: I would like for the device to automatically reconnect after a firmware upgrade without requiring a user to physically remove and restore power.
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George D. Nincehelser

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It's supposed to automatically reconnect after a firmware update.

I've never had to remove and restore power after an update.
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Jack Canavera

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Same here both of my Access devices upgraded to 47 and restarted without me having to intervene.  Obviously something is going on....