Acurite access dhcp error

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  • Updated 3 months ago
My problem:
When I reset my router and cable modem my Access does not get a new DHCP address and loses connectivity to the internet and I have to power cycle it (power and batteries) to get connectivity back, losing any data that has been saved up in the mean time. The Access does not see the reset directly (see network setup section) so its not a huge surprise that this happens and I have not tried connecting it directly to my router to see if that solves the problem.

My network setup:

My Acurite Access is connected to a wireless bridge that connects back to my router and cable modem in another location. I previously had my SmartHub connected here and had no problems. I need the wireless bridge because my main router is way too far from a good location for the sensors to connect to it. I also have other devices connected to this bridge and they are all working fine. If you need model numbers of the devices let me know.

All of my other devices:
I have 20-30 devices on my home network at any one time (security cameras, phones, tablets, laptops, TVs, printers, etc). When I reset the modem and router in the garage all of my other devices see that their IP addresses are no longer valid and/or that they cannot get to the internet and the first thing they try is a DHCP renew (or release and renew).

It would be really nice if I didn't have to walk across the house to unplug and reset my Access every time I reset my router/modem. I have a service call into my ISP to solve my needing to reset the modem, but I expect the access to be able to reconnect when there is an outage of some sort.
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Clinton Lazzari

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Clinton,

Thank you for providing us with this detailed description of the issues you are experiencing.  We are happy to look into this. Can you please provide us with the following information:

Do you have batteries in your AcuRite Access? If so, what brand?

Who is your Internet Service Provider?

What kind of internet do you use?

What is the exact hardware models between the internet and your Access such as Modem, switch, and router models?
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Clinton Lazzari

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Batteries: Kirkland Brand Alkaline AA - Purchased in January from Costco

ISP: Spectrum (Originally Charter)

Internet type: Cable Modem - 60mbps down, 6mbps up (typical speed test show 30-60dn/5-6up)

Hardware Model Numbers:
Cable Modem - ARRIS SB6183
Router - Netgear Nighthawk AC1900 R7000
WiFi to Ethernet Bridge - Netgear N600 WiFi Range Extender WN2500RPv2

Conenctions:
Cable->Cable Modem->Ethernet->Router->5GHz WiFi->WiFi to Ethernet Bridge->Ethernet->Access

Range Extender has extender WiFi SSID broadcast turned off and is just using the 5GHz radio to transmit the wired connections back to the Router. The Router is where all DHCP is occurring and the bridge is basically in pass through mode (wired devices look like 5GHz WiFi enable devices to the Router).

I need the bridge because my router is another 60-75 feet (a total of ~125 feet from router to my 5-1 sensor) from my sensors and I wasn't able to get a signal with the SmartHub. I have not tried moving the Access next to the Router, but I assume the range was not greatly affected by the change. My house is not wired for Ethernet either.

Let me know if you need anything else.
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AcuRite Rachell, Employee

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Hello Clinton,
Thank you for providing this information. We've passed this on to the development team for investigation.  Thank you.
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David Pushee

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I encountered similar outage after a router reboot.  I initiated the reboot and noticed that access light was flashing red  I had to run out and attend to other items while reboot continued.  When I returned several hours later, I saw that access was still flashing red.  I disconnected the power cable for access and light flashed blue (batteries still in access).  Blue light turned steady.  I checked myacurite and data seemed to be there, but Weather Underground appears to not have the data.

Archer C9 router.
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AcuRite Rachell, Employee

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Hello David,
We apologize for any inconvenience you have experienced. We do see your 5in1 is currently updating on My AcuRite and Weather Underground. Please let us know if you require further assistance. Thank you.
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David Pushee

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Thanks Rachell,  Yes, the 5n1 has been reporting to both myacurite and WU today.  At last check a few minutes ago, the myacurite dashboard showed both sensors as green.  Over the past few hours, it has fluctuated between green, yellow, and red.  There have been periods in excess of an hour in the red zone.  The odd part about this is that the graphs continued to show data coming in even while the dashboard listed it as offline (red).  Another odd item today was that the data sent to WU zeroed out the rain accumulation shortly before noon (Eastern Time) today.  I will continue to keep an eye on it.
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David Pushee

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Update on that.  Sensors showed as offline between about 3:30pm and 4:45pm Eastern.  It looks to me that the charts are showing data from earlier in the day!  For instance, the dashboard temperature chart from the 5n1 showed 43.2 degrees whereas the monitor showed 33 degrees.  The "current" temperature on the dashboard was in line with the monitor and WU.  On inspection of the charts and details for 5N1 temperature, it appeared that the data  looked more like data from 4 or 5 hours earlier in the day.

What clock is used for those charts?  It's clearly not my time zone.  I am really confused.
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AcuRite Rachell, Employee

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Hello David,

The chart times will go off the time zone that is selected under Settings>Devices. This can be adjusted however, I can see you are in Eastern time which is correct for your location. I was not able to see a gap in data on 2/16/18 @3:30-4:45pm. It does appear the Access has filled in this information.  Have you experienced an outage since? Thank you.
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David Pushee

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Rachell,

I think I have a clue to the time shift problem.  I looked at the Access by browsing to its IP address at 12:55pm EST.  All lights on the Access were normal (steady blue on front, steady yellow and blinking green on back.  MyAcurite was reporting the sensors as offline since 12:02 and still is at 1:30.  During this entire time (and for several days, the Access has been reporting accurate information to Weather Underground.

The Access reported that the UTC  for communication with the 5N1 was 19:36 or about 2 hours and 20 minutes later than the 12:55pm EST expected!   If myAcurite is using this information for creation of charts and graphs, I can understand why I am seeing data tagged as later than it really happened. 

Is there any action that I or you can take to reset the internal clock of the Access?