I have been using my 5 in 1 for quite some time. In fact I broke my first unit and had to buy a second so I have 2 displays only one has the PC Connect, Anyway, I recently purchased the Access unit, In the past week I have put many hours into getting it to work and still no connection all I get no matter what I do is the error message that the unit must be connected and reporting to claim it. I have moved the unit to many locations through the house. I even took it outside to about 20 ft from the 5 in 1 unit. The front light burns steady blue, the status lights burn solid amber and flashing green. The unit shows up in the client list on my router. I tried to call customer service and after holding for a hour and 15 minutes counted down from 29 in line to number 1 in line then got a recording that my call cannot be answered due to technical issues. I feel like I have been ripped off since I have a non-working unit and cannot get any help making it work. Feeling really frustrated right now. was really looking forward to it working.