AcuRite Access Connection Issue.

  • 2
  • Problem
  • Updated 2 months ago
I have been using my 5 in 1 for quite some time. In fact I broke my first unit and had to buy a second so I have 2 displays only one has the PC Connect, Anyway, I recently purchased the Access unit, In the past week I have put many hours into getting it to work and still no connection all I get no matter what I do is the error message that the unit must be connected and reporting to claim it. I have moved the unit to many locations through the house. I even took it outside to about 20 ft from the 5 in 1 unit. The front light burns steady blue, the status lights burn solid amber and flashing green. The unit shows up in the client list on my router. I tried to call customer service and after holding for a hour and 15 minutes counted down from 29 in line to number 1 in line then got a recording that my call cannot be answered due to technical issues. I feel like I have been ripped off since I have a non-working unit and cannot get any help making it work. Feeling really frustrated right now. was really looking forward to it working. 
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Cecil Ingold

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  • Frustrated

Posted 2 months ago

  • 2
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John Z

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Cecil,

Two common causes:

- Access may not be hearing any signals. It must hear a sensor signal to be claimed.
- The MAC address you keyed into My AcuRite may be subtly incorrect. Sometimes the sticker is hard to read.

A good way to check both of these things is to get into the Access internal web page. Find the IP address your router has assigned to Access, and enter that address into your browser. Access' internal page should pop up. There you will be able to see what sensors it hears, and signal strengths, and also see the Device ID (MAC) address that Access has.
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Mark Wagner

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If the lights are as you described then step 1 is exactly what Johnz has outlined above. Make sure you can bring up the device page for the Access and that it shows your 5-n-1 sensor connected to the Access. Once you have confirmed that then try entering the MAC address as read from the device web page (the label on the bottom of the device is sometime difficult to read correctly) again on your MyAcurite site. If you still get the same error message than post back here. 
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Gary Barth

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I have been following all of these Access connect issue posts, nd this is the first one to suggest connecting directly to the Access through its IP address. I recently moved my unit to a window just 20' from the 5-in-1 sensor, and after 30 minutes tried to connect on MyAcurite with no success.

So I checked the IP address on my router, punched it into my browser, and found this:

Sensor List:

PRESSURE: 29.31 Inch

SIGNAL:433MHZ

# Type Id Last Time (UTC) SignalBattery 05N1000039212018-03-09T16:59:564Normal © Chaney Instrument, Co.

So it's connected and reading my sensor, yet I still cannot connect to MyAcurite. Input, please!!
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John Z

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Gary,
That looks good. Double check that the device ID (MAC address) Access shows on that page matches precisely with what you have entered into MyAcuRite. If it does, and it is still not linking up with MyAcuRite, your problem may be deeper. Mark Wagner can add to that.
(Edited)
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Gary Barth

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I sent in a request to tech support and I got a robo-mail back saying that  they handle all technical problems by phone call. I replied that I'm not ready to spend an hour on hold. Asked for a refund. We'll see what they say.

I DID disconnect my SmartHub the first time I connected this thing, and it made no difference. I have done everything but pull down my sensors and remove the batteries, which I refuse to do. As of yet, I haven't heard one peep from AcuRite.
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Gary Barth

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Incidentally, I have a Netgear R6700v2 router, if that makes any difference. There is no firewall besides the usual P/W protected function, so I doubt the router is the cause.
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Mark Wagner

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Based on everything you posted your problem is not something that you can fix. 

Just as an FYI, if you are getting a robo-mail response to your email it is likely that no person actually reads what you are sending. AcuRite does monitor these forums periodically so you may hear from them that way but it is not guaranteed. Yeah, AcuRite support is a real mess right now.

They have recently posted the following on their support page. Not sure if this is the email address you used but if not it is worth a try - 

"Due to the release of the AcuRite Access, we are experiencing long hold times at our Customer Support Center. 
You can now email support@chaney-inst.com and we will respond to your message within 7 business days. Thank you for your patience."
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Josh Kendrick

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do yourself a favor and return the stuff and use a different product, acuright is garbage.
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AcuRite Jennifer

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Hello Gary,

We have replied to your other thread, as well as your email. Please let us know if there is anything further we can assist you with.
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AcuRite Jennifer

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Hello Cecil,

We are sorry for the long hold times with the phone, and the disconnection. We would be happy to help you with your product. Do you have it plugged into a router or are you using a port or switch? Who is your internet service provider, and what type of internet do you have? What is the hardware you are using (router model number, or switch)? Are you able to get to the internal page of the AcuRite Access? I have included the instructions below:

1.Open a web browser (Internet Explorer, Chrome, Safari, etc.).

2.Enter your router address in the URL bar. The default address for many routers is 192.168.1.1 --once you have entered this, press Enter on your keyboard. (If this is not your default address, consult your router's manual for the correct address.)

3.Most routers are different. Look for something similar to "DHCP List" or "Client List". These lists should contain the MAC addresses and assigned IP addresses to any devices connected to your router.

4.Locate the MAC address that matches your Bridge's MAC address exactly. This address will always start with 24:C8:6E

5. Next to the Bridge's MAC address, you should see the assigned IP address. Write this IP address down.

6. In your web browser's URL bar, now enter the IP address assigned to your Bridge, then press Enter on your keyboard. This should be the internal page. Please grey out your device Id and post a copy of your internal page on this thread.