Acurite Access and 3-in-1 Dropouts

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  • Updated 4 months ago
So I received and set up my Acurite Access to replace my Smartlink Hub with no problems.  Initially I was very pleased as it showed excellent signal strength from my 3 in 1.  The Access sits in a window at the same level as the 3n1 which is about 50 feet away and in clear view.  Unfortunately, I have been experiencing dropouts where there is no signal.  This usually occurs at night.  My battery status shows normal.  I am also confused by the status indicators in that I will often have a "green" indicator and status as "good", but signal strength is poor while battery again shows normal.  Not sure what is going on.  How reliable is the battery strength indicator?  I am inclined to replace the batteries, though it is a PITA.  I'm also curious in that the 3n1 has an ABC dip switch...but there is nothing corresponding to that on the Access,,,does it receive on all channels or is there a best channel I should select on the Access?
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Dennis Yates

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello Dennis,
The Access does not determine which sensor is which by the ABC switch but by the signal that is received. Do you have anything that could cause interference at night in your home such as an alarm system?  Where do you have the Access placed? Is it within 3feet of any major electronic, router included? Thank you.
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dmonder

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I have an Access and a 5-in-1 that is connected directly to my router, so it is only ~2 feet from the router. I seem to lose a connection about every 36 hours. Very frustrating. I am not impressed with the Access so far.
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Dennis Yates

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Well on a hunch I went ahead and replaced the batteries in the 3-in-1 and, since doing that, haven't experienced any more dropouts.  I don't understand why the battery status always reports as "Normal" when, in fact, the batteries are failing.