Acurite access

  • 1
  • Problem
  • Updated 3 months ago
Does not connect
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chris

  • 4 Posts
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  • pissed off from three 6 hr calls on hold to Ben told that I should contact my router company or google for help! thanks for nothing acuwrong

Posted 3 months ago

  • 1
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AcuRite Rachell, Employee

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Hello Chris,
I can see your Access is not updating on your account. Please verify you have batteries installed in at least one sensor, bring the sensor to the Access and power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, also please remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access. Please let us know if this issue continues
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chris

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You obviously have no idea of what’s going on with my access. Still waiting on your developmental department to get back in touch with me.
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Robert Peters

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I just installed the new access and overnight i got email saying it lost signal. I thought this new one was supposed to have better range then the Hub, but just like it it loses signal and sure it goes through wall but only between 50-60 feet away.
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Terence Dowling

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Nowhere in the documentation for Access setup does it mention a requirement to have the Access unit in proximity to a working sensor in order for the device to be recognized and associated with an account. The only stated requirements are a good internet connection and knowledge of the Access device ID. The documentation for battery installation is misleading and incomplete. Required battery orientation does not correspond to the picture and the device is lacking +/- markings. Correct installation requires that you know to place the - end of the battery against the spring contacts. While Access reports better signal strength than the Hub did, it does not connect at marginally greater distances leading me to believe the "improved" signal strength report is illusory