AcuRite 5-1 not sending updates to computer but does send to AcuRite and WU

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  • Updated 1 year ago
I have the pro 5-1 station connected via USB to a Mac mini running all the latest software and it fails to update the CSV file. Data is being uploaded to AcuRite and Weather Underground and in the status area, everything looks fine. The only solution I have to get updates working is to remove batteries and power from the unit, then reprogram all the settings and lose all its history. This happens almost weekly now and is extremely anooying. Is there any way to get this unit to function properly?
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Kerwin

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Posted 1 year ago

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AcuRite Jennifer

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Hello Kerwin,

What version of Mac are you using?  What version of the PC Connect software are you using?  When you do the download to the CSV file is it blank? Do you get any CSV file? What is the model number of your weather station?  On the PC Connect software does it provide you with a current date and time stamp? Once we have more information we will be able to look into this for you. Thank you.
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Kerwin

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2012 Mac Mini, PC Connect v.1.0.46(1), CSV file works fine when it works, station model 01536CDI, correct date and time.
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George D. Nincehelser

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The CSV data will only update every 12 minutes as that's the update rate of the internal data logger.

Streaming data (i.e. the 18-second updates) are not appended to that CSV file.
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AcuRite Jennifer

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Hello Kerwin,

If you uncheck the Schedule Automatic transfer and click the transfer now button do you get any error messages? What does it show on the screen? Does it show like it is downloading to the CSV file? What is the last date and time in the CSV file when you hit the transfer now button? The CSV file will show 5 minute intervals for the time. 
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Kerwin

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It opens a window asking the save location. I click next and nothing happens and no, it does not save a csv file nor append the existing one. At 1:28 PM today is the last time the csv file was updated. The status continues showing data being sent and last data received date and time continue to update every 18 seconds.
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AcuRite Jennifer

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Hello Kerwin,

If it updated the CSV file the same day you posted this at 1:28pm it sounds like it's putting the information in the CSV file. Are you able to email us or paste a copy of the CSV file so we are able to see what it is showing. Thank you.
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Kerwin

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Finally able to work on this again. The csv file was last updated on 15.June.2017 at 7:46 AM. I have restarted the computer several times, changed the usb port on the back of the computer and still no updating. I haven't done anything with the unit itself to await your direction. I usually have to disconnect power and remove the batteries, then redo the settings before it starts working again. Here is a screenshot of the app and the last few lines of the csv file. I can see that MyAcurite and Weather Underground are not being updated either.



"2017-06-15+05:34:44","58.6","  96","57.0","59.0","59.0","29.85","  0.53","  0.00"," 0.0","  1.86"," 90.00","  72.8","    59"
"2017-06-15+05:46:45","59.5","  98","58.0","60.0","60.0","29.88","  0.53","  2.49"," 2.5","  3.11"," 67.50","  72.6","    59"
"2017-06-15+05:58:46","59.5","  98","58.0","60.0","60.0","29.88","  0.53","  0.00"," 0.0","  3.11"," 67.50","  72.5","    60"
"2017-06-15+06:10:47","59.4","  98","58.0","59.0","59.0","29.88","  0.53","  0.00"," 0.0","  3.11","112.50","  72.5","    60"
"2017-06-15+06:22:47","59.2","  98","58.0","59.0","59.0","29.88","  0.53","  0.00"," 0.0","  3.11"," 90.00","  72.5","    61"
"2017-06-15+06:34:48","59.2","  98","58.0","59.0","59.0","29.88","  0.53","  0.00"," 0.0","  3.11"," 90.00","  72.8","    60"
"2017-06-15+06:46:48","59.7","  98","58.0","60.0","60.0","29.88","  0.53","  0.00"," 0.0","  2.49"," 45.00","  73.0","    60"
"2017-06-15+06:58:49","60.3","  98","60.0","60.0","60.0","29.88","  0.53","  0.00"," 0.0","  0.00","112.50","  73.2","    60"
"2017-06-15+07:10:32","61.2","  98","60.0","61.0","61.0","29.88","  0.53","  0.00"," 0.0","  0.00"," 67.50","  73.0","    60"
"2017-06-15+07:22:32","61.7","  98","62.0","62.0","62.0","29.88","  0.53","  0.00"," 0.0","  0.00"," 45.00","  73.0","    60"
"2017-06-15+07:34:33","62.4","  97","61.0","62.0","62.0","29.88","  0.53","  0.00"," 0.0","  0.00"," 90.00","  73.0","    60"
"2017-06-15+07:46:34","63.7","  95","62.0","64.0","64.0","29.88","  0.53","  0.00"," 0.0","  0.00"," 67.50","  73.0","    60"