AcuRite 09150 AcuLink Internet Bridge outages "No Signal"

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  • Updated 1 year ago
My bridge is suffering from intermittent outages recently. The data shows the sensors were out from 7/13/16 to 7/17/16, and then started sending again. As of 8/3/16, they again are indicating "no signal" at the dashboard, and as of today 8/6/16, they are still "no signal".

I need the data in order to monitor the inside conditions at a vacation home while I am absent.

If it is not working, what good is it?
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redingtonbee .

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Posted 2 years ago

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George D. Nincehelser

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What are your normal signal levels?
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AcuRite Jennifer

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Hello redingtonbee,



It sounds like you could be getting some interference. Please pull the bridge out as far from your router as possible towards the direction of the sensors. You want to do this with out unplugging anything. This typically can increase the signal. If this does not correct the problem, please contact AcuRite Customer Support at 877-221-1252. Thank you. Have a good day!
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mccabet

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Within the last several month, my bridge intermittently ceases to function.  No updates to myacurite, no activity on LEDs.  Rebooting smarthub fixes it for a time, then dies again.  Moved away from nearest wireless router and closer to all 4 of my sensors.  Sensors are reporting signal of 3 - 4.  
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mccabet

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That is correct, the last time I rebooted the hub (getting old) was Saturday after you asked about my internet connection on Friday.  

I am aware the "Network Traffic Light" is amber on the ethernet connector.    I am seeing flashing on the activity (amber on ethernet connector) when accessed locally.   

I am referring to the "Network Status Light" is a solid ( not flashing ) dim blue (not bright) , and The "Sensor Status Light" is flashing when in the failed mode.  After a reboot ( did not get to reboot and perform tests last night will do it tonight ), the  "Network Status Light" is a Solid Bright Blue, and "Sensor Status Light" is Solid Bright Blue"
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mccabet

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All sensors have new batteries, Changed Channels A -> B, B->C, and C->A, sensors are within 3 Ft of Hub, Hub is >10Ft from any wireless, plugged directly into my router, connected to a comcast cable modem and network.  Hub was unplugged from network and power while reconfiguring sensors (> 2 minutes).  Plugged network and power back in.  There is network activity indicated by yellow flashing at ethernet connector.  All 3 sensors are transmitting as indicated by their LED light flashing about every 20 seconds.  Local web interface was communicating.  Now local interface does not respond, "Network Status Light" is a constant dim blue.  "Sensor Status light is flashing fast and dim.  Still have yellow network traffic indication on ethernet connection.  
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AcuRite Jennifer

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Hello mccabet,

You indicated your smartHUB is a 09150 what are the letters after the model number?  I am thinking there may be an issue with your smartHUB, and we may need to initiate a warranty claim. Is this a replacement smartHUB? Thank you.
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mccabet

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As stated above:  

The model number is 09150M.  v.210210 on label, v210224 on sticker.  

It was a replacement unit after the software update bricked the original one.

    Thank you.
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    AcuRite Jennifer

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    Hello mccabet,

    We have emailed you at the address on file for more personal information. Please check your inbox.