AcuRite 06002M Wireless Temperature and Humidity Sensor works inside; but only -40 outside

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  • Updated 4 months ago
I just got another 06002m after the first one I got just got stuck on whatever temperature it started with.  This one I just got as a replacement now only reads -40 when I take it outdoors where the temperature is below 20.   It is communicating fine  with a excellent/strong signal with the Smart Hub.  I tried all the stuff with new batteries, switching channels, hard reset etc with the same result.  Do I return another one?  Same issue as  https://support.acurite.com/acurite/topics/06002m-temperature-and-humidity-sensor   and https://support.acurite.com/acurite/topics/06002-temperature-and-humidity-sensor-with-acurite-access...   which I saw no resolution on.  Do I return/replace this one too? 
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Paul

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  • disappointed and wasting a lot of time on this

Posted 5 months ago

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Paul

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Hello?
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AcuRite Jennifer

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Hello Paul,

What is the name brand of the batteries you are using?  Please try the hard resets suggested below. Is this connected to a display? 

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios.  Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

If you are following the battery guidelines perform the hard reset steps below:

1.Bring both the sensor and display unit indoors and position them side by side.

2.Remove all batteries from the sensor.

3.Remove all power from the display unit including the adapter (if applicable)

4.Wait 1 minute to ensure that any remaining battery power has discharged from both units.

5.Inside each battery compartment you'll find an A-B-C switch, change the channel to the next setting making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries (and/or connect AC adapter) in display last.

8.Let units sit within a couple feet of each other for 3 minutes to ensure a wireless signal is received.
*The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
 *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both.



If when you put it back outside it reads -40 we can initiate a warranty claim on the sensor.
(Edited)
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Paul

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Hi Jennifer, I am using Duracell, and have tried brand new lithiums. I've tried the hard resets. As soon as I put the sensor outside it goes to -40. Bring it inside and it is immediately working again. Im using a smart hub and have another temp rh sensor and 5n1 connected. I look at it using the app and website. thanks
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AcuRite Jennifer

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Hello Paul,

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