Acurite 02007 outdoor sensor will not connect to base

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  • Problem
  • Updated 4 weeks ago
The outdoor sensor has never been able to connect to the base even after all the suggested troubleshooting in various threads (changing stations, taking out batteries in certain orders, changing batteries, moving to a place where there is not electronic interference, etc). I am also unable to contact customer care as I have been on hold twice now for more than an hour.

Please suggest
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nichole

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  • frustrated

Posted 1 month ago

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Josh

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Have you gone into the outdoor sensor and switch the channel settings to ether A,B,C, ?
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nichole

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Yes, I have tried all three channels (matches them) on both the sensor and the base.
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Josh

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Make sure your battery's are good doesn't matter if there rechargeable ones or not make sure your base unit is set to your region if all else fails you might need a new outdoor sensor
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Josh

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Take one battery out of the outdoor sencor now go to the main unit and take the battery cover off there's a little pin hole use safety pin and reset everything return the one battery back in the outdoor sencer Waite a few and see if that works
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nichole

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Thanks for the suggestion, but it didn’t work either. I’m guessing the outdoor sensor is toast.
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Ledrak

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Nichole does the red light on front of the sensor blink every 15 - 30 seconds? if not then the sensor is bad.
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nichole

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The light has never turned on or blinked. I’m going to exchange the entire thing for a new one. Thanks everyone!
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AcuRite Jennifer, Employee

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Hello Nichole,

We do apologize for the delay in response. In the future we would have you do what we call a hard reset the steps need to be done in a specific order. I have put the steps below. :

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios. Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Perform a hard reset:


1.Bring both the sensor and display unit indoors side by side.

2.Remove batteries from the sensor.

3.Remove batteries from the display unit and unplug the AC adapter (if applicable).

4.Wait 2 minutes to ensure any remaining battery power is discharged from both units.

5.Change the A-B-C Channel on both the display and sensor making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries in display unit second.

8.Let the units sit within a couple feet of each other for 30 minutes when comparing for accuracy
* The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
*If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both.


Please let us know if there is anything we can do for you.