Aculink Internet Bridge vs AcuRite Access

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  • Updated 4 months ago
Sorry for possible stupid question. I have the AcuLink Internet Bridge and 3 towers to read a temperature and humidity. I'm able to see all the data (+pressure info) on the myAcuRite.com website and via iPhone app. Please let me know should I upgrade to AcuRite Access and what else would it provide considering my current setup once upgraded. Thank you!
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Alex M.

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Posted 6 months ago

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Monopweather

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I too am curious about the difference. I just got my 5-1 and weather up at Christmas, and am curious about the advantages of the Access . From the offerings online in the acurite store, it looks like the model numbers have changed and the prices have increased when the new model includes Access instead of Weather hub.  I am thrilled with the weather system, but might upgrade if there were significant differences.   KTNCLARK50 .   
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AcuRite Rachell, Employee

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Hello Alex and Monopweather,

The AcuRite Access is an upgrade to the HUB.  The Access has a back up  battery feature that the smartHUB does not have. The back up will allows you to store up to 12 hours of data if you lose network or power to the unit. My AcuRite will also update the missed readings once internet is restored.  The Access is also compatible with 1GB switches and the Apple routers where the HUB was not.  We are happy to answer any questions regarding the new AcuRite Access that you may have. Thank you.
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Gene

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3 questions:
1) Should the Access replace the bridge then so only one is running? 
2) Do I need to make any changes to my account to operate the Access?
3) With the new antenna, what are the expectations for greater range from the older internet bridge device?
Thanks, I have the new Access and ready to install once I get some answers.
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AcuRite Jennifer

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Hello Gene,

The AcuRite Access is the upgrade to the smartHUB. You can replace it with the smartHUB. Some people are using both the smartHUB and the Access at the same time. We do recommend that you download the last 30 days of data before removing the smartHUB because once the smartHUB is removed the data does not transfer over. The range is the same which is 330 feet. Please let us know if there is anything further we can assist you with.
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Alex M.

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thank you, so its basically the same AcuRite Internet bridge plus

- 12 hours battery backup;
- 1Gb(compatible?) ethernet interface

For me the device is already connected to UPS and it works just fine with my Cisco switch.
Any idea if AcuRite Access allows to get the sensor readings somehow to store it in a local database? Using a protocol like SNMP or something like that. As far as I remember the only way to get it from Internet Bridge was to connect it to a sniffer and extract the data from the network packets. If you guys have implemented that it would be a real reason for upgrade.

Thanks again, appreciate your help.
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AcuRite Rachell, Employee

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Hello KrisB,
The smartHUB did not get over the air updates. This is an upgraded feature to the AcuRite Access.  Please let us know if you have any other questions.

Hello Alex M,
At this time the Access can share to Weather Underground. If it is decided in the future to be able to share to other third parties, we will certainly let all of our users know here on community forum. Please let us know if you have any other questions.
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KrisB

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Well, Rachell - you're showing how little you know about your own product.

In the instruction manual for the Bridge here: https://www.acurite.com/media/manuals/aculink-instructions-2.pdf on Page 6, it says:  "The Bridge may take up to 30 MINUTES after the Initial Boot to be Ready for Use. During this time, it will automatically update itself with the newest version of
Acu-Link firmware." (emphasis mine)

Sounds an awful lot like an OTA update, if you ask me.

Not to mention, since I got my bridge, its firmware has changed at least once (I have been packet sniffing to capture the data for myself).
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George D. Nincehelser

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It's a bit complicated. 

The SmartHUB (and Bridge) had the firmware divided into two sections, "App" and "Boot".  They could field-update the "App" firmware over the network, but not the "Boot" firmware.

As time went on, this firmware division and the inability to modify code in the "Boot" firmware made updating the SmartHUB increasingly difficult.  (The "Boot" section contained things other than booting code, such as the web interface and update algorithm.)

The Access did away with the firmware division issue and made the update algorithm more reliable and efficient.  They called these changes "OTA" to distinguish it from the old update system.
(Edited)
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AcuRite Rachell, Employee

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Hello KrisB,

While we understand the bridge and smartHUB technically had the capability to have the firmware upgraded, we found that limitations in the device made this an unacceptably difficult process for our customers. This prevented us from being able to make many additional improvements and expansions to My AcuRite.

With this in mind, we developed AcuRite Access for a better customer experience, with the improved stability and security our customers have asked for. The reliable OTA updates give us the freedom to expand and improve the My AcuRite experience and better serve our customers.
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KrisB

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George answered this well.

You, on the other hand, Rachell, did not.  You're still holding out things like "unacceptably difficult process for our customers" - what was difficult about it?  Plug it in, and let it do its thing.  It's not as though we could prevent an update even if we wanted to (and believe me, there was at least one update I wished I hadn't received).

If you were wanting to compensate your loyal customers for putting up with your poor design, you'd send all users of the Bridge / SmartHUB a new Access to replace their old equipment, not trying to make us think that it's something other than a patch-level improvement.
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John Z

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Alex,


Access has much more processing power and program/ data storage memory than the old hub. It has a future where new sensors and new features are possible. The old hub is out of gas that way.
(Edited)
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Dan

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Also the Access has a redesigned antenna(better) vs the old hub. 
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Rob Guzman

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So far the Access has failed repeatedly in the same location where I had the several year old bridge device. When it works again it fails to upload the hours of lost data so for me it's actually worse than the bridge at this point.
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AcuRite Jennifer

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Hello Rob,

We were able to view your account on My AcuRite and see you are currently online. Do you have batteries in the Access as back up? If so what is the name brand of the batteries you are using? When you say it has failed what is going on?
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Eddie Minter

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I'm having a similar issue regarding Access vs Hub. I have an older Bridge which was "updated". The Bridge and the Access are currently running in parallel and sitting next to each other. The Access keeps getting low signal strength from my 5 in 1 while the Bridge keeps trucking along. I'm still using the Bridge to send data to WU until I can "prove" the Access. Any ideas?
(Edited)
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Doug Barkus

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Try moving them several more feet apart from each other.
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Eddie Minter

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I did give that a shot and didn't seem to make a difference. I moved them both slightly and both seem to be working fine now. Weird...
Guess I'll keep monitoring. Thanks!
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Alex M.

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As a valued customer—we’d like to share an important product update with you. With the recent release of the new AcuRite Access we have discontinued the AcuRite smartHUB and will be ending support and service for the smartHUB effective August 31, 2018.
nice move, AcuRite! You should have started with it, instead of describing how good the Access is.
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KrisB

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Welp, I guess I know what I'm doing with my evening.

Creating a listener on my Linux box to "pretend" to be the Acurite server... since I'm already slurping the data into other systems, this just means Acurite won't have my data.

Disappointing, but not the end of the world.  The only thing this has really solidified for me is that I'll be going with something a little more robust when the Acurite fails.  Might cost a bit more, but not having to deal with such crappy customer service will be nice.