Aculink 09150TRX Bridge Stopped Working

  • 1
  • Problem
  • Updated 1 year ago
My bridge stopped sending data to my dashboard at about 11:30 pm Alaska time last night. Found out this morning. The bridge is dark. No lights of any kind (status or network). I have tried unplugging it for two minutes and plugging back in, nothing. I have held the reset button for 10-15 seconds as recommended, nothing.
Why would this happen?
Photo of Rich

Rich

  • 11 Posts
  • 1 Reply Like
  • frustrated

Posted 2 years ago

  • 1
Photo of Ledrak

Ledrak

  • 1533 Posts
  • 347 Reply Likes
Many things can cause this but start at the beginning. Check to see if the outlet has power if good with a volt meter then check the AC adapter to see if it is putting out power. The bridge could have failed but you have to start some where. good luck
Photo of Steve Norrell

Steve Norrell

  • 31 Posts
  • 5 Reply Likes
This also happens periodically to my SmartHub (also in Alaska) and Acurite has been of little or no help.  What has worked for me is to disconnect the SmartHub from power and the router for about two hours (a few minutes has never worked for me) and then go through the setup (button pushing routine) process, usually a couple of times.  Acurite has suggested that the hub should be plugged directly into your router, but that doesn't seem to have made a difference in my case.  I use a NetGear ethernet hub that works just fine for both the SmartHub and a laptop.
Photo of Roger

Roger

  • 15 Posts
  • 1 Reply Like
Patience!  The problem is probably NOT on your end.  I just went through the same scenario last week.  It will EVENTUALLY fix itself without intervention on your part.   Is your sensor package sending correct data to your local acurite display?  Can you see the Smarthub on your local network?  Are you uploading to Weather Underground? (probably not).  I wasted almost two days trying to get the silly thing to work before I found out Acurite was doing some kind of firmware update on my Smarthub.    
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello All,

What are the blue lights currently doing on your smartHUB?  Do you have the amber and green light in the back of the smartHUB working?    The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right hand light should be solid steady. If the lights are working correctly, please try the following steps:

1. Go to settings and click devices.

2. Enter your device ID and zip code.

3. Enter your address information where the smartHUB is located.

4. Select if you want the station pressure which is a raw pressure you can calibrate, or the adjusted pressure which is a calibrated pressure based off your altitude.

5. Click Save.

6. Scroll to the bottom of the screen and add your sensors.

**Note it make take a little bit of time before your sensor information comes up.

If this doesn't correct the problem, please power down your router, and smartHUB. Unplug the Ethernet cable from the router as well. Keep them unplugged for about 2 minutes. After the 2 minutes power up the router, and wait for it to get online. Once online go ahead and plug the Ethernet cable in, and power up the smartHUB. Try the steps above. If this doesn't correct the problem, please let us know. Thank you.
Photo of Rich

Rich

  • 11 Posts
  • 1 Reply Like
Unfortunately, there are absolutely NO lights on. As I have stated, no network lights (green or yellow) and no network/status lights on either side (blue). I have unplugged or 2, 10 and 90 minutes and plugged back in and nothing happens. I have pressed the reset button for 10-15 seconds and upwards of 1 minute but to no avail.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Richard,

We can see a replacement has been ordered. Please let us know if we can further assist you.
Photo of C Benigni

C Benigni

  • 1 Post
  • 0 Reply Likes
I have the same problem, but I do have the amber network light at the back network connection, however the blue status lights are dark.   I received no lost connection alert either.  My system just stopped receiving data two days ago.

I have tried unpluging, repluging, resetting, nothing worked. 
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6410 Posts
  • 200 Reply Likes
Hello C Benigni,

I see you have tried unplugging and re-plugging, please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter.  Please let us know if the issue continues. Thank you.
Photo of Michael D. Okrent

Michael D. Okrent

  • 5 Posts
  • 0 Reply Likes
Tried all the trouble shooting provided. Exchanged internet cable and ports, powered down for 2 hours, etc. No amber light on port. Local dashboard shows sensors are working properly. I understand there was a software download that may have caused this. Since there is no way to fix it, I would like a replacement unit under warranty. I bought this bridge in July 2016.
Photo of AcuRite Tori

AcuRite Tori

  • 1368 Posts
  • 50 Reply Likes
Hello Michael,

Can you please share with us what specific issue you are having. Typically when the amber light is not flashing this is a connection issue with your router. I do not see that the smartHUB has been registered to your account yet. Are you getting an error when trying to register? Thank you.
(Edited)
Photo of Michael D. Okrent

Michael D. Okrent

  • 5 Posts
  • 0 Reply Likes
The router is working fine with all my other devices. I changed cables not effect, I changed ports, still no effect. the light on the router does not flash as it does with the other devices.  I am getting an error when I try to register on my account. There was a an amber light on the rear of the bridge at the connector port. It is dark all the time. 
Photo of AcuRite Tori

AcuRite Tori

  • 1368 Posts
  • 50 Reply Likes
Hello Michael,

Can you please power cycle your router and the smartHUB. To do so unplug the smartHUB from the router and the power then power down the router for 2 minutes. After 2 minutes plug the router back in. Once the router is fully functional plug the smartHUB back into the router first and then the power. If the smartHUB does not allow you to register the device after power cycling your smartHUB and the router please contact our AcuRite Loyalty Team at 262-203-5667. Thank you.
Photo of Michael D. Okrent

Michael D. Okrent

  • 5 Posts
  • 0 Reply Likes
OK. executed the network procedure and the green and amber lights are now working on the port of the bridge. No lights on either side now. ;( 
Photo of Ledrak

Ledrak

  • 1533 Posts
  • 347 Reply Likes
Michael you can normally turn the lights on the side on and off by pressing and holding the activation button for 10 - 15 seconds.
Photo of Michael D. Okrent

Michael D. Okrent

  • 5 Posts
  • 0 Reply Likes
Did not work. What's next?
Photo of Michael D. Okrent

Michael D. Okrent

  • 5 Posts
  • 0 Reply Likes
Only green light is on bridge port and router light is flashing as before.
Photo of AcuRite Tori

AcuRite Tori

  • 1368 Posts
  • 50 Reply Likes
Hello Michael,

Do you see the smartHUBs device ID on your "DHCP List" or "Client List"? This will let us know if your router is seeing the smartHUB. Thank you.