Accurite smart hub with 3 temp sensors. Reporting offline

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  • Updated 6 months ago
Have had this system for several years. dashboard shows the 3 devices as off line and no current data. I have unplugged, installed new batteries, moved the smart hub away from the router etc.
Out of trouble shooting ideas. 

Thoughts anyone?
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steve dugan

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Posted 8 months ago

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Ledrak

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Steve have you tried removing the power from the hub, removing the Ethernet cable and shutting down your router for several minutes. Then power up your router and let it boot all the way up, then reconnect the Ethernet cable and then powering up the hub in that order. 
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steve dugan

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Yes, unpluged power and ethernet for several hours. Sensors are reporting to the display(s) Model 00592W2 just not to the myAcurite smartHUB app on my phone.
Display indicates correct temp and full signal.
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AcuRite Jennifer

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Hello Steve,

Is the smartHUB plugged directly into the router, or is it plugged into a port or switch? What are the blue lights doing on the smartHUB? What are the green and amber lights doing on the smartHUB? How far are the sensors from the smartHUB? What type of construction material is the house made of?
(Edited)
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steve dugan

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Pluged directly into the router. blue lights = Network status solid blue - sensor solid with blink when sensor sends data. They blink RED.
hub is 4' away from router
sensor 10 ' away
all in located in the same room for testing at the moment.

SmartHUB info
App version 224
Firmware 210
Server Address hubapi.myaccurite.com
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steve dugan

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Pluged directly into the router. blue lights = Network status solid blue - sensor solid with blink when sensor sends data. They blink RED.
hub is 4' away from router
sensor 10 ' away
all in located in the same room for testing at the moment.

SmartHUB info
App version 224
Firmware 210
Server Address hubapi.myaccurite.com
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steve dugan

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Ethernet lights are flashing as expected (Green/Amber)
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AcuRite Jennifer

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Hello Steve,

Your sensor status light should be solid at all times. If it is flashing then it means the smartHUB is not detecting any sensors. We would recommend bringing a sensor within 3 feet of the smartHUB and doing a power cycle by following the directions below:

The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right light should be solid steady. There should be an amber light in the back that is flashing where the Ethernet is plugged in. The green light should be solid. Please power down the smartHUB and router for 2 minutes. Unplug the Ethernet cord from the back of the router. After the 2 minutes power up the router. Wait for it to come back online. Once online go ahead, and plug in the Ethernet cord, and power up the smartHUB. Give it a couple of minutes and it should start transmitting online.
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steve dugan

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Darn. Followed your instructions. Power down the smartHUB and router for 2 minutes. Unplug the Ethernet cord from the back of the router. After the 2 minutes power up the router. Wait for it to come back online. Once online plug in the Ethernet cord, and power up the smarthub.  Lights are functioning as follows: The left blue light is a network status light. It flashes for 1 second each time a reading is sent otherwise it will be steady. The right light should be solid steady. There is an amber light in the back that is flashing where the Ethernet is plugged in. The green light is solid. 
Sill no updates to the my Accurite web app.
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AcuRite Jennifer

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Hello Steve,

Are you able to access the smartHUBS internal webpage via your router? 

  1. Open a web browser (Internet Explorer, Chrome, Safari, etc.).  
  2. Enter your router address in the URL bar. The default address for many routers is 192.168.1.1 --once you have entered this, press Enter on your keyboard. (If this is not your default address, consult your router's manual for the correct address.)
  3. Most routers are different. Look for something similar to "DHCP List" or "Client List". These lists should contain the MAC addresses and assigned IP addresses to any devices connected to your router.
  4. Locate the MAC address that matches your Bridge's MAC address exactly. This address will always start with 24:C8:6E
 5. Next to the Bridge's MAC address, you should see the assigned IP address. Write this IP address down.
      6. In your web browser's URL bar, now enter the IP address assigned to your Bridge, then press Enter on your keyboard.
      This should be the smartHUBS internal page. Please put a copy of the page here greying out the device ID.  Thank you.
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steve dugan

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smartHUB Info

Application Version 224
  Boot Firmware Version 210
  smartHUB Mac Address 24C86E
  Server Address hubapi.myacurite.com
  Wunderground Station ID
Wunderground Password
Wunderground device
Elevation (feet)
 ReStart

Five In One Weather Station

Identifier Battery Status Signal Strength (low 0--4 highest) no devices detected

Three In One Weather Station

Identifier Battery Status Signal Strength (low 0--4 highest) no devices detected

Tower and Pro Series Sensors

Identifier Battery Status Signal Strength (low 0--4 highest)
  2756 nominal 4
 5235 nominal 2
 8736 nominal 2
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AcuRite Jennifer

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Hello Steve, 

Please remove your smartHUB from My AcuRite and attempt to add it back like you did with the initial set up. What is the name brand of the router you are using?  If this doesn't correct the issue, and you have had the smartHUB less than 1 year we will initiate a warranty claim. Thank you. 
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steve dugan

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My router is an ATT uverse 
removed the device from my Accurite and now I can't add it back because it says its not reporting data.I don't believe I've had it a year yet.
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AcuRite Jennifer

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Hello Steve,

Please do the following steps and let us know what the blue, amber, and green light are doing on the smartHUB once this is done. If we are not able to get it connected, and you have had it less than 1 year we can initiate a warranty claim on the product. The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right light should be solid steady. There should be an amber light in the back that is flashing where the Ethernet is plugged in. The green light should be solid. Please power down the smartHUB and router for 2 minutes. Unplug the Ethernet cord from the back of the router. After the 2 minutes power up the router. Wait for it to come back online. Once online go ahead, and plug in the Ethernet cord, and power up the smartHUB.
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steve dugan

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After the recommended steps, Hub is functioning as you describe but unfortunately not reporting any data to my acurite.
I remember this unit was replaced under a factory recall. Can a warranty replacement be sent?
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AcuRite Jennifer

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Hello Steve, 

What are the blue lights doing on the smartHUB? What are the amber and green lights doing on the smartHUB? There is a 1 year warranty on the product. When was the original smartHUB purchased? To start a warranty claim we would need to exhaust all troubleshooting options first. Please let us know what the lights are doing, and we will work on getting you back online. 
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steve dugan

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The left blue light is steady except for a flash every 2 or 3 minutes each time a reading is sent. The right light is solid steady. The amber light is flashing. The green light is solid. 
very fustrating as it seems to be working properly......
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AcuRite Jennifer

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Hello Steve,

When you try to add the device Id what is the message you are getting? The lights are functioning as designed so please try to add the device and let us know if you it allows you to do this.  If it doesn't please post a screen shot of the internal page of the smartHUB again.
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steve dugan

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device must be connected and reporting data to claim it..............
All lights seem to be working on the Hub. I did notice no lights on the router. was able to communicate with the hub from the computer.
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AcuRite Jennifer

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Hello Steve,

Please try a different Ethernet cable in the smartHUB and then try to register the device. You may want to try a different port on the router as well. You should have some flashing on the router. If this does not correct the issue we can initiate a warranty claim on the smartHUB. Thank you.
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steve dugan

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