Access status light still pulsing after several days (no network activity)

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  • Problem
  • Updated 2 months ago
I received a new Acurite Access last week, and after nearly a week of trying, I still can not seem to get it to connect to the network and work. The blue status light is slowly pulsing, and the network status lights on the back of the device are not indicating any network activity (nor is the status light on the router). I have tried multiple ethernet cables and router ports, even swaping the Access out for other devices that are currently working on the network - The issue is not with the ethernet cable or the router. I have also tried cycling the power (from a few seconds to a full day off), as well as resetting the device via the factory reset button. None of these seems to do anything to change the device's status - it will not connect to the internet.
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Ryan Scholz

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Ryan,
When you log into your router, do you see the Access on your client list? Can you please provide us with the following information:

Do you have batteries in your AcuRite Access? If so, what brand?

Who is your Internet Service Provider?

What kind of internet do you use?

What is the exact hardware models between the internet and your Access such as Modem, switch, and router models?
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Ryan Scholz

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I do have batteries in my access (new AmazonBasics). I do not see the access in my router client list. I have Comcast cable internet. I use a Motorola surfboard cable router (SB6121), and a TP-Link N-300 router (TL-WR841N). Nothing else on my network (wired or wireless) is having any issues. I have tried multiple Ethernet cables, and have verified that each cable works with other devices on my network.