ACCESS | Sporadic Connectivity on Acurite Dashboard

  • 3
  • Problem
  • Updated 1 month ago
  • (Edited)
Acurite Dashboard will indicate my 5-in-1 PWS has lost signal and go "red". I get emails indicating its down. The Acurite Dashboard will incur gaps of data, refer to below. However, Wunderground is still getting data?!, and my Access indicates strong signal (4) and normal battery, (which are brand new btw). Then... the indicator will go "green" for about an hour, then back to red, then green, red, all day long.

This just started happening about a week ago. I have had the Access for a few months now and till now has been flawless. Nothing has changed (regarding the network or its environment). I have changed all the batteries (lithiums) post issue, the PWS batteries, (lithiums), the entire router. And the same issue persists. 

I did a ping test to the Access - and there was nothing indicating a loss of network connectivity.

--- 192.168.xxx.xxx ping statistics ---

489 packets transmitted, 489 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 1.726/4.916/26.474/2.488 ms

I can only conclude that something is wrong on the Acurite Dashboard since its not interpreting  the data correctly due to the gaps between 3-6PM (refer to screenshots), where as Wunderground is able to get the data between 3-6PM (refer to screenshot). 

Anyone else have an idea ?










Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 3
Photo of Gregory DiCarlo

Gregory DiCarlo

  • 145 Posts
  • 35 Reply Likes
Many others, including myself, have had this issue since day 1. Acurite has yet to respond to this particular problem. It would have to be a problem with myAcurite, since Weather Underground receives the data with no problem. I have also noticed that when myacurite reconnects, sometimes it repeats the data the last data entry from hours before into the current entry.
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
Thanks for the reply Gregory - so strange. Maybe the new Atlas series will resolve the issue. ;-)
Photo of Gregory DiCarlo

Gregory DiCarlo

  • 145 Posts
  • 35 Reply Likes
I doubt it. The Atlas uses the Access. The problem is with Acurite's servers. Using a different sensor won't resolve the issue.
Photo of Brett

Brett

  • 48 Posts
  • 23 Reply Likes
Same problem here.  Just when I thought Acurite was getting their act together....
Photo of leonmorrison

leonmorrison

  • 1 Post
  • 0 Reply Likes
Just to add another voice to this thread.  I am SO frustrated by this problem.  I "lose signal" for several hours between one and four times a day.  Display if always real time.  Lights on Access is always blue.  No issues with any other devices so am convinced it is an AcuRite problem.  So annoying...
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
Its just strange. I haven't experienced any issues, until only just starting last week - I have had the access for months now. At any rate. I hope they find a solution - bit annoying.
Photo of Ben

Ben

  • 10 Posts
  • 0 Reply Likes
I am having the same issues starting last week getting "your devices have been offline for 2 hours" emails through out the day but WU is up and no issues and the Dashboard chart on myAcuRite has no gaps. I guess they'll fix it when they fix it. 
Photo of Chris Pikulinski

Chris Pikulinski

  • 12 Posts
  • 1 Reply Like
Same problems here with intermittent red light and system down. You’d think a company the size of AcuRite would have their act together. I’m done once this weather station breaks!
Photo of Anthony

Anthony

  • 4 Posts
  • 0 Reply Likes
Just bought one of these for my mother in law and it’s doing the same thing going red for an hour and a half then turning green then just repeating that pattern constantly!! Not reporting every 5 minutes as it should...paid a lot of money for this thing and it’s very frustrating
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6284 Posts
  • 199 Reply Likes
Hello All,
We apologize for any delay in response. I have verified each of you have been reached out to regarding this issue. Please check the inbox associated with your community forum account. Thank you.
Photo of Bruce

Bruce

  • 23 Posts
  • 1 Reply Like
I found a "fix" that helps keep your Access online with AcuRite....
Here's a screen shot showing the problem with the Access internal clock.
If the Access clock drifts too much, the MyAcuRite servers reject the data being sent, and flag your status as OFFLINE. You'll need to get the IP address of the Access hub to see the splash screen. I have my router assign the Access hub a static IP address. With the default DHCP lease renewal time of 1 day the time drifts and I go offline in 3 hours. By changing the lease time to 60 minutes the sensors stay online (8 days now). You'll have to click the "Save and Restart" button after you make the change in your router.




YMMV depending on the make/model of your router.

FYI... My Access sits on TOP of a network switch on TOP of a desktop computer with a homemade 6" LAN cable connection (Interference problems?? I think NOT)
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
Bruce, you might be onto something. I set my Access to a static IP address in my router. I also adjusted the time setting on the router to enabled the SNTP "Simple Network Time Protocol", before making that change I did witness the time off by 4+ minutes. Probably not enough gap to make things fail but I can only assume that gap has been greater previously, which would effect things. I know for a fact that if the time is off by 5+ minutes in Active Directory users cannot authenticate to the server and logins fail. 

I will report back here and keep everyone updated on my findings - great info Bruce !

M
(Edited)
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
Well, that didn't take long..... my changes to the router did not resolve the issue -

however.... I definitely agree with Bruce.

Once that time lapses over > 6 minutes the access begins to have issues. Just witnessed a UTC time with a gap of 7 minutes and then the dashboard indicated an issue with the PWS being offline. Funny, all the UTC times and servers I check online are the same except for the Access. Maybe Acurite should consider using a different NTP server, e.g., https://time.is/UTC or refresh rate that is faster? or the ability to use your own NTP server...

(Edited)
Photo of Bruce

Bruce

  • 23 Posts
  • 1 Reply Like
Mike,
Did you hit "Apply" in the router after you made your changes?
Did you click the "Save and Restart" button on the Access page after you made the change in your router?
B
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
Bruce, I did, and just restarted again - but the time is still off, now its off by 9 minutes and the Dashboard reporting red. 
Photo of Bruce

Bruce

  • 23 Posts
  • 1 Reply Like
Mike,
<puzzled> The "Save and Restart" always fixed the time for me. I had a lucky guess about the static lease renewal that worked on my router. I wonder if the Access gets it time from the router or an internet time server. Try removing the static assignment from the router (that worked on my router).
B
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
Bruce, removed the static IP from the Access MAC address. And rebooted everything. Still off by 9+ minutes. The Access must (I assume) communicate to a NTP server via the API at "atlasapi.myacurite.com" website and receives it's time from that server.

 
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
Just checked again - and now shows correct time - and guess what? Dashboard goes green and is back online and reporting like it should. So the opposite is true - definitely a UTC time issue. CONFIRMED.

Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
and........ just checked again minutes later and the time is already off by 3 minutes.

(Edited)
Photo of Bruce

Bruce

  • 23 Posts
  • 1 Reply Like
Mike,
Your Access clock is running way faster than mine was.
Did you try a really small static lease time like 10-15 minutes?

B
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
Bruce,

yep - I even ran WireShark on my network to watch the Access communicate thru the network. All was communicating as expected. Fairly confident at this point the UTC is the culprit. In my humble opinion, this would have everything to do with the accuracy of the API with its relation to their NTP.
(Edited)
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
and...... back to correct UTC time on the Access and now back online - definitely a direct correlation here.!

Photo of David Pushee

David Pushee

  • 30 Posts
  • 0 Reply Likes
I have no clue why, but it appears that static or reserved IP addresses cause problems with the Access clock.  I experienced similar problems for a couple of months.  I observed that my Access would get as much as 3.5 hours ahead of correct time.  I believe that the Access checks a time server and resets its clock every 6 hours.  What I observed was that MyAcurite was accepting data for a future time (but wouldn't display it until that actual time.  When the Access clock reset, it was using correct time (but a time for which data had previously been reported).  The unit would continue to show as offline until its internal clock time was once again later than previously reported data.  Data to WU was consistently correct.  This problem also caused rain resets between about 9-pm and midnight.

I have been running with straight DHCP (no static, no reservation) for weeks with no problem.  After about the first week of correct times, I set a reserved IP address and the problems recurred.  I promptly disabled the reservation and now all is well.
Photo of Jim Ace

Jim Ace

  • 169 Posts
  • 25 Reply Likes
All I can say is, hope for the best but be prepared for no results.  This is an ongoing problem.
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
I agree with Jim. Ongoing is right.

Just to respond to David as well. I have DHCP running as default. I only tried with static to see if it would alleviate the issue. Of which, it made no difference in my situation.
Photo of MacGarage

MacGarage

  • 44 Posts
  • 7 Reply Likes
I am having the same issue with my Access.

In a very short time, my Access time is off as well...about 10 minutes pretty quickly.

I set my lease time at 1 hour and it does not seem to last very long as the time gets off quickly and then the connection is lost.

When having the problems, I set the IP address as static so DHCP and static did not make a difference for me. 
(Edited)