ACCESS | Sporadic Connectivity on Acurite Dashboard

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  • Problem
  • Updated 1 week ago
  • (Edited)
Acurite Dashboard will indicate my 5-in-1 PWS has lost signal and go "red". I get emails indicating its down. The Acurite Dashboard will incur gaps of data, refer to below. However, Wunderground is still getting data?!, and my Access indicates strong signal (4) and normal battery, (which are brand new btw). Then... the indicator will go "green" for about an hour, then back to red, then green, red, all day long.

This just started happening about a week ago. I have had the Access for a few months now and till now has been flawless. Nothing has changed (regarding the network or its environment). I have changed all the batteries (lithiums) post issue, the PWS batteries, (lithiums), the entire router. And the same issue persists. 

I did a ping test to the Access - and there was nothing indicating a loss of network connectivity.

--- 192.168.xxx.xxx ping statistics ---

489 packets transmitted, 489 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 1.726/4.916/26.474/2.488 ms

I can only conclude that something is wrong on the Acurite Dashboard since its not interpreting  the data correctly due to the gaps between 3-6PM (refer to screenshots), where as Wunderground is able to get the data between 3-6PM (refer to screenshot). 

Anyone else have an idea ?










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mike

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Posted 3 weeks ago

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Gregory DiCarlo

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Many others, including myself, have had this issue since day 1. Acurite has yet to respond to this particular problem. It would have to be a problem with myAcurite, since Weather Underground receives the data with no problem. I have also noticed that when myacurite reconnects, sometimes it repeats the data the last data entry from hours before into the current entry.
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mike

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Thanks for the reply Gregory - so strange. Maybe the new Atlas series will resolve the issue. ;-)
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Gregory DiCarlo

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I doubt it. The Atlas uses the Access. The problem is with Acurite's servers. Using a different sensor won't resolve the issue.
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Brett

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Same problem here.  Just when I thought Acurite was getting their act together....
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leonmorrison

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Just to add another voice to this thread.  I am SO frustrated by this problem.  I "lose signal" for several hours between one and four times a day.  Display if always real time.  Lights on Access is always blue.  No issues with any other devices so am convinced it is an AcuRite problem.  So annoying...
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mike

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Its just strange. I haven't experienced any issues, until only just starting last week - I have had the access for months now. At any rate. I hope they find a solution - bit annoying.
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Ben

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I am having the same issues starting last week getting "your devices have been offline for 2 hours" emails through out the day but WU is up and no issues and the Dashboard chart on myAcuRite has no gaps. I guess they'll fix it when they fix it. 
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Chris Pikulinski

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Same problems here with intermittent red light and system down. You’d think a company the size of AcuRite would have their act together. I’m done once this weather station breaks!
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Anthony

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Just bought one of these for my mother in law and it’s doing the same thing going red for an hour and a half then turning green then just repeating that pattern constantly!! Not reporting every 5 minutes as it should...paid a lot of money for this thing and it’s very frustrating