Access / sensors go offline REPEATEDLY

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  • Problem
  • Updated 2 months ago
I just got my new Acurite Access this week and now my 2 sensors go offline almost hourly. 

The signals fluctuate between excellent and poor, but are always visible to the Access.  My old smartHUB which was in the exact same location as the new access never went offline, but I cannot get the access to keep the sensors online on myacurite.com. 

I have reset the access several times, from disconnecting the ethernet cable to taking the batteries out.  I've moved the sensors closer (although final locations for all are fixed.).  No matter how many times I reboot / reset the access, the sensors go offline in a matter of 2-3 hours afterwards and are often very very hard to get back online sometimes no matter what. 

The green light on the back (ethernet connection) has a constant rate flash, which makes me wonder if there's a communication issue with the acurite server.  Can you please help assist in getting my acurite access up and STABLE (like my smartHUB was)
I just deleted my access from my account to re-add it (see if that helps) and it won't even see the Access and just keeps saying "Device must be connected and reporting data to claim it.".  IT IS!!
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Chris Schwark

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  • frustrated

Posted 3 months ago

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Jim Ace

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It's Access, I have been having the same problem since I installed it,  tech support will tell you it's the batteries or your router or the material your house is made of, that fact is access has issues they can't seem to resolve.
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John Z

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Chris,
How far is Access from your router or other WiFi gear?
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Chris Schwark

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John, it's only about a foot from my router.  Where my internet comes in the house, the shelving around there, and the need to be hard wired into the router, Acurite's expectations of distance from router seem a bit high.  Did they really expect us to have the Access at the end of the (relatively short) provided ethernet cord?  And there are 2 other things hard wired into my router nearby (one for cameras, one for garage door opener monitor thing).  But again, I never had this problem with the smartHUB in the exact same configuration.  

But....since I deleted it and re-added last night, been up so far "knocks on wood".
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John Z

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Chris,

In my experience, the smartHUB has a less sensitive antenna/receiver than Access does. The downside of that increased sensitivity is that Access seems to need more distance from WiFi sources to avoid interference. My Access shows excellent signals from all my sensors, UNTIL I bring it within about 3 feet of my WiFi router. At that distance, the signal strengths displayed on the internal web page become very unstable.

I run two Access devices, and have accumulated about 6 months of run time on them in total. Glitch free. I can force an error by doing unreasonable things with power or WiFi, but I have never experienced an un-forced hiccup.
(Edited)
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Chris Schwark

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The challenges I have are that several things I use are required to be hard-wired into the router, and unless you want to have a massive wire footprint taking up a whole room, they're inevitably going to be clustered together.  It also doesn't help with wifi signals that we live in a 70 year old house (that is not wired for internet) and the internet comes in at a far corner of the house so the router is there...and trust me, materials from 1948 construction are waaaaaay denser than modern materials!  It seems to be stable right now, but one option would be to plug the access into a repeater / range extender I can set up an extra modem as (and closer to my sensorss.  I know Acurite doesn't recommend this, but would it work (to connect an access to a range extender)?
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John Z

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I run one directly to a router, and in a different location I run one on a GB switch. I have successfully, but briefly, run these devices on Ethernet-over-Poweline adapters. I have no experience with WiFi range extenders, but have seen others on the forum using them. I think I would prefer the EoP solution, one less transmitter.
(Edited)
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Jim Ace

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Access is 20 feet from the 5n1 and 20 feet from the router, I have two hubs   I moved them around to see if it made a difference,  only access failed.  Trust me it's access.
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Jon008

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bring up the access diagnostic page thru your router by the 192.168.X.X method. Then you can post a screenshot so we can see what is going on. Be sure to black out the MAC. Also check that you have the batteries in correctly. This can be confusing.
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Chris Schwark

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Thanks, I didn't even realize I could do this.  The ability to access this is GOLDEN!!  Thank you so much.  I can now restart remotely and check my signal strength.  Another good diagnostic tool.  I will re-look / post this if it goes offline again.  Right now, it's normal since my complete reinstall last night.
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Jon008

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Outstanding. Keep us abreast.
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AcuRite Jennifer

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Hello Chris,

It looks like the Access has maintained a connection. We apologize for the delay in response. Please let us know if there is anything we can assist you with.
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miksem .

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I have exactly the same issue, using AcuRite Access for the past 2 months with only one sensor in my main place and still have my Hub with 5 sensors that i was planning to replace soon after testing new Acess. 
First, you forced everyone to buy a new device but at the end of the day your old Hub working much better with more options and stable. ( who needs battery backup unless you are running major research weather station ).

If you will not issue a major update to AcuRite Access and will not fix those disconnects .... that's about it, you will gradually lose customers within next 12-24 months until everyone will acknowledge this issue and will abandon your system and word of mouth will do the rest.

Device ID:24:C8:6E:0A:AD:90
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FredS

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What I do is not a fix for the root cause, but it does avoid my having to manually reset the Access every time it drops signals from my sensors:

1) I buy a cheap WiFi smartplug to plug the Access into
2) I setup a schedule where every 2 hrs I have the plug shut-off and then 1 minute later I have the plug turn-on again.
3) I take the batteries out of the Access, so that the Access will shut down every time the plug cycles off and on.
4) I plug the Access into the smart plug and let the program on the WiFi plug run.

I am now seeing green indicators on my dashboard almost all the time. I never get a loss of signal notification. And before a sensor goes red, the Access gets auto reset by the WiFi plug cycling off/on resulting in the sensors turning green after each cycle.

It’s not elegant and it stinks I have to buy another accessory to make this thing work. But at least for now, I’m not having to manually reset this thing each time I lose a signal.