Access Reception Difficulties

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  • Updated 2 months ago
I went ahead and took a chance with the change from SmartHub to Access, because I have had reception issues at times with the Hub on a couple of distant sensors.  I needed 3 to replace my two Hubs.  It had been reported that the antenna on the Access is more sensitive than the Hub so I made the jump. I set up all 3 at the site where I was having reception issues. One of the access units had better reception than the Hub, One had about the same reception, with the sensors occasionally dropping out, and the 3rd had worse reception than the hub, and never saw the sensors.  I also purchased 3 more sensors for my 2nd location, the weaker Access doesn't see 2 of them. Disappointed !  Nothing like quality control!
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Bill Blain

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Bill,
Where do you have the Access's placed? Do you have them within 3 feet of each other or your router? If you do, please pull them away from your router/each other as much as the Ethernet cable will allow you and in the direction of the sensor if possible.  Let them sit there for at least 48 hours to monitor the signal.  Let us know if this continues. Thank you.
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Bill Blain

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I was already of aware that the Access needed to be away from the router.  My findings were based on testing the 3 Access units independently and also by rotating the respective locations of 2 of them.  There is very simply a difference in their respective abilities to communicate with my sensors.  
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Jon008

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I've found the access needs to be rotated. Try a 180 and see if that does the trick.
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Drew Shock

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Bill I have three stations also but will not be buying an Access for my third station after the disappointing results with the first two units. Luckily, I can still return my second unit. I have a 5 in 1 Pro 50ft away that Access struggles with. In a 36 hour period it had 182 missed data points compared to 1 for my smartHUB recording the same sensor. That same Access has also recorded stealth rain events of .22 inches three times since I've had it. Two of the times it reset to 0 about three hours later.

My newest Access where the sensor is only 20 to 30ft away fairs better but recorded stealth rain today of .01. My smartHUB or any of the dozen surrounding stations near me recorded no rain. In the first 50 or so hours I ran the Access it missed 4 data points while my smartHUB missed none.

I've heard a few people in the forum who said they have had success with he Access but I wonder how many actually check their data. My first Access also had the quick power lose issue. Where if the electricity blinks or you unplug it and then plug in right back in, it stops sending data. I would have to unplug and re-plug the Ethernet cable  in and out to get it to work again. Multiple people have had this issue. I haven't tested it with my newer one.

Unfortunately, Acurite has no answers to these issues other than the basics most of us try before even coming on this forum. If you were here for the smartHUB debacle upgrade a year or so ago, then you know Acurite's issues with new upgrades and products. It took 6 months to get that straightened out and they never did fix the rain reset issue with power loss.

When I first started using their products they had decent customer service, which was nice cause their units had multiple issues. Seems the customer service has really taken a hit. Not sure if they are under-staffed or just don't know how to fix the issues.

You can try raising the Access up higher and turning them 180 degrees as suggested above. Raising mine off the desk helped some but not enough. If that doesn't work and since Acurite has no workable solution you could always return them if you can and try a different brand. Maybe they will work the kinks out in the future and you can come back to it. Just make sure to wait a year after a new product introduction. By then there should be enough reviews on whether it's a viable product or not.

Wish I had better news.
(Edited)
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Drew Shock

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Quick update.

I did the quick lost of power on my newer Access and it has the same issue. A 1/2 hour later and it had not reconnected. I had to unplug the Ethernet cable and then plug it back in to get it working again.

I tested it a second time and removing and re-inserting the Ethernet cable did not reconnect it. I had to remove and re-insert the power cord this time to get it to reconnect.

So even the new battery backup feature does not work. It did stop the stealth rain from resetting to zero on power loss but it can't reconnect on it's own.

I don't think it's a quality control issue. What are the chances I get two bad units? These are actual flaws in the product. Acurite can you please send me a firmware update to fix the issue or send me an email for return authorization for the Access. Thank you.
(Edited)
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Bill Blain

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Yes, I had a hub that bricked.  I apparently had a stealth rain event on Tuesday, although I was not there to confirm it, but did not see any possibility of having had rain in the area.  I had a loss of power for several seconds, last Sunday, but didn't notice any problems with it restarting.  My access units are in a window on the second floor, so raising them won't achieve anything.  The Access antenna is supposedly omnidirectional, so rotating should not make a difference, and that is my experience.  I have switched physical positions with my units to see if positioning was an issue, and had the same results, some of them have different reception capabilities than the others. I have 3 and they all have different sensitivities, one better, and one worse than the smart hub, and one similar to SH.
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Drew Shock

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Bill the Access seems to do fine with power outages over 2 seconds or more. It's when the power is interrupted for a second on less that it gets tripped up. Try unplugging it and then plug it back in with in a second. I would be curious to see your results. Both my Accesses have that issue.

My Texas Access does fine with my closest sensor just 20ft away. It does OK with my sensor 30-40ft away. But it does horrible with the one 50ft away. My hub does great with my 20ft and 50ft ones but horrible on the 30-40ft one. That one is about 5 ft off the ground. The other two are above the roof.

In my case, both the HUB and Access seem to do fine with close sensors (under 30ft). The HUB is slightly better since it misses fewer data points. Access does better with sensors far away as long as the are lower than 10ft. The hub does better with higher up far away sensors if you get it positioned right.

I'm not putting any more money into the Acurite system at this point. Ambient Weather has some new stations with decent reviews that aren't much more then the cost of the Access alone. Maybe Acurite's Elite station will be better. But I won't even consider it until it's been out a year and has many reviews. My experience with  Acurite's track record with new products and upgrades has not been good. The Elite introduction has been delayed and hopefully that's Acurite making sure the product works correctly. It has decent specs.
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Drew Shock

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I did a more in-depth test on the Access when it loses power. My Access will not reconnect after a power outage under 6 seconds. If the outage last more than 6 seconds it reconnects fine. I did this test ten times and it always the same result.

Can some one from Acurite confirm if this is by design or is a flaw with my unit. I would like to have it replaced if it's just my unit. I would like to return it if this is by design and will not be corrected. Thanks for your help.