Access mac address problems

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  • Problem
  • Updated 3 months ago
Just got my forced upgrade Access, when I tried to replace my smarthub the new mac address just tells me no network availible. Spent 1 day trying various troubleshooting fixes with no improvement. Tried calling support today. Called at 11:30 Pacific time and was 28 in the que. By 3:30 I was at 1 in the que just before being dropped by the system. I spent 4 hours waiting and got nothing. At least the wait message didn't say that my call was important to them, because it clearly was not.The sales blurb for the Access is glowing, but the forums tell a much different story. It seems that problems with the Access is a norm.I just want my weather station to work and report to Weather Underground. I have gone back to the Smart Hub that works. When I'm ready to devote an entire day to attempting to contact AcuRite support I may try again.
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Ray Stone

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  • Frustrated

Posted 3 months ago

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George D. Nincehelser

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What is telling you "no network available"?
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Ray Stone

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When I enter the new mac address in the myAcurite app I get that error message.
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George D. Nincehelser

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myAcurite doesn't give that kind of error message.  Perhaps it is coming from your mobile OS?

Have you tried it from a web browser rather than the app?
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Ray Stone

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Yes. Same error message in the browser.
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George D. Nincehelser

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I've no idea what that means, then.  The usual error people get is that the device has to be on and transmitting data to be claimed.

One cause of that is a mis-typed MAC (like typing an "oh" instead of "zero", or misreading "8" and "B")

Another is the device isn't on and transmitting, or is not picking up any sensors.

Yet another is a problem on myAcurite's side where they have to give the database server a swift kick.
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Mark Wagner

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And their is a fourth cause which, according to the latest update I received from AcuRite yesterday, they are aware of , working on a fix for, and have a known list of currently effected customers.
(Edited)
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George D. Nincehelser

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Apparently you don't understand how to handle yourself, just like that guy.
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George D. Nincehelser

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Yes I could.  

I'd suggest you start with providing some actual useful information here or on wxforum.net.
(Edited)
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George D. Nincehelser

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In other words, you're just a troll.
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George D. Nincehelser

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Yeah.  I'm going to take it personally given the things you've done to me.  All you've been doing is making personal attacks here and on other forums.

What does not become you, Ian, is your haughty attitude that you can just cast aspersions left and right with impunity.  Talk about a pot calling the kettle black!

I'm here to help folks with technical questions.  Why you are asking me about things like phone support times and other business policy is beyond me.  It isn't anything I can help with, so I'm just going to ignore them.

If you want to try to make a point to Acurite, do it, but leave me out of it.
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George D. Nincehelser

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You really think I asked why we can’t keep our old systems like we were promised? You are one confused puppy. Yes, I did say something like that earlier, because you do seem to very confused.

I’ve no more time for your silly antics or your quotes out of context.
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Ledrak

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Ray forget about blinking / flashing lights these are parts of the directions that did not get corrected from the old internet bridge, when connected and working properly the light on the Access unit should be solid. 
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Ledrak

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Sorry George did not know you were there.
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George D. Nincehelser

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No worries.  Feel free to jump in anytime!
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Bill Rake

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I also have not been able to get my Access connected to Myacurite. I haven't a chance to call tech support yet. The error message I get from myacurite refers to status lights blinking but which one do they mean.


"Device must be connected and reporting data to claim it. Please make sure the device is connected to your router and the status lights are blinking."
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Ray Stone

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At the risk of offending, I repeat: When the Access status light is blue and steady and I enter the correct mac number in the web page to replace the smart hub, this is the error that I get. Can I be more clear.
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Ray Stone

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Bill it sounds like you and I have the same issue. If you do call support call as soon as they open. I sent 4 hours in the sue before they hung up on me.
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Ledrak

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Ray no offence taken, but I believe George was trying to help you and I would not want to step on toes 
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Ray Stone

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This thread has strayed from original point raised. 
1. Why will the myAcurite webpage not accept the mac number from my forced purchase of the Access? Others clearly have the same problem.

I am glad for the responses, but I still lack a remedy for the issue.
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Ledrak

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Ok Ray like I said before forget about the blinking light you want it solid. Did you use the add or replace feature?
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George D. Nincehelser

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I think we covered everything that might be on your side.

If you haven't already contacted technical support, that would be you next step.  Once in a while something gets messed up in the back-end servers and they have to intervene.  
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George D. Nincehelser

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Or follow Ledrak's lead... he's walked people through this many times before.
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Ray Stone

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I've tried both the add and the replace with the same results. I would love to contact support but refuse to wait in que for 4 hours again.
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Ray Stone

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3 days since anyone bothered to respond. Doesn't anyone from Acurite monitor these forums?
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Ledrak

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Sorry Ray things got crazy here in the north east this past weekend, ok trying to figure out where this all went wrong.  I followed the steps in the help file that I will post below but first a couple of things that have worked for the ones I have helped install. If you have an open jack on your router connect the Access to it at the same time you are still using your Smarhub. Connect and power the Access up as stated in the directions. I let it run for about a 1/2 hour before doing anything, you should have a solid steady blue light. Then followed directions here for replace     https://kbase.myacurite.com/web/content/devices/replace-device.htm   If you share with Weather underground you will need to update your WU settings on your dashboard for sharing. hope to hear from you
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John Z

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Ray Stone,

Post a screen shot of your Access internal web page. Blank off personal data. The screen shot may offer an additional clue.

BTW, you've been getting help from two of the very best user/helpers on this forum.
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Ray Stone

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As I keep stating: When I enter the Access mac number at the prompt, it is not accepted and I get the error message in the screen shot I posted.
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Ledrak

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Ray Your screen shot shows "_____ place smarthub" I'm guessing its saying replace smarthub   are the numbers showing the ones that you are putting in?  zero A A2 zero 2.
(Edited)
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John Z

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Ray, your screenshot is from MyAcuRite, not from the Access internal web page.

That internal web page is a useful diagnostic tool, and you should learn how to get to it.

Find the IP address your router has assigned to Access. Enter that IP address into you browser. The Access web page should appear. You will be able to see whether Access is hearing sensors, what the signal strength is, what time Access thinks it is, and other useful info. Give it a try.
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Ray Stone

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Once again I try to add new device. This time I get a message box stating " this device is already in use......". First time I've seen this one. Maybe I'm getting somewhere.
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Ray Stone

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I don't see what useful information the internal web page has to fix the mac number problem, but here it is.