access keep going off line why ?

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  • Updated 2 weeks ago
hello there is a problem with your acurite access going off line I took a suggestion from one person here and seem to work  so there is a problem with your acurite access why do i have to keep resetting  your access to get it to back on line  ? you need to fix this problem
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Joeb

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Posted 2 weeks ago

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John Dieckhoff

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My Access does the same thing. Followed the trouble shooting guide....checked connections and cables, etc. ...no change. Goes offline several times a day then comes backfit a short period. Weather station is fine....get continuous readings at the display. The display and Access are within 2 feet of other. Hope that this helps. Look forward to your reply.
John
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Joeb

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yea what i did is take out one battery out of access and pull the plug out for 30 sec and replug it back in and it work for now  it could be there server or the access dropping us out.
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John Dieckhoff

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I have the same results whether I reset or not....comes and goes on its own.
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Joeb

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my seem to still work  after i unplug it for 30 sec or more and when goes off line I just do again and come back online. so far it staying online I don't use that reset button  it does nothing
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Barry L. Kramer

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I think there is something going on, on the server side.  My Access unit (which I don't check daily) quit communicating about a week ago.  My son pulled the plug and reset it, and now it's communicating again.  We lost a lot of the rain data and now have weird results after the restart.  I would not have expected this because it has a battery backup.  To its credit, it did retain the rainfall *total* on the daily report when it reconnected (in the top page display, but the charts&details were totally wrong, and the 24 Hours and the 7 Days reports generated an error.  The month report worked.

It seems to me that the battery backup only serves to backup data that was sent to the Access unit in the event of a power failure.  The 5-in-1 doesn't store anything at all.  It looked like the Access crashed (connectivity problem, either with the 5-in-1 or more likely with the website) and all the data (except the rainfall total) was lost, coming in from the 5-in-1 fine but not able to be uploaded to the website every 10 minutes and it was not stored in the Access unit.  Very disappointing.

I have tried on many occasions to find a way to contact an engineer to discuss these issues and send screen shots and recommendations (I'm a software quality engineer).  And never a word back.

If I had time, I would make my *own* blog about the 5-in-1.  It is a great entry level product, and only enthusiasts buy it.  This could be a wonderful product.  But there is no interface to any real support at acurite.  Just silly end-user platitude responses, and zero connection to the engineering group.  It's very disappointing.

In the below images, the daily rain total was actually 4.42" by the end of the day, which was correctly measured by the 5-in-1, but it had crashed two days earlier, and we reset it early in the day after an inch had fallen, and their system didn't function or report the rainfall graph correctly, despite advertising battery backup.



(Edited)
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MacGarage

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Count me in with the same problem of losing the Access nearly daily.

I have it in the same location where my hub worked flawlessly for years. 

I also did the reset, etc. and it makes no difference. It seems it goes offline for several hours a day.