Access Issues

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
We finally got some rain today. Unfortunately, the way Access is reporting it to WU it resets the total occasionally. On My Acurite, it shows rain for a while, then drops to zero.  It did that twice today.  When I was still on SmartHub, rain amount accumulated throughout the day, then reset at midnight as it should.

This graphic is via Access.


This image is via SmartHub.


In addition to rain not reporting correctly, I've gotten communication failures with Access.
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Bill Arnold

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Posted 5 months ago

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Bill Arnold

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Monday's rainfall readings as of 1730.  I have two profiles on My AcuRite:  Arnold_001(Access) and Arnold001(SmartHub).


This image via Access.  Note the drop to zero at 1212



This image via SmartHub.  Reading continues at the day's high.


Access is faulty!
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AcuRite Rachell, Employee

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Hello Bill,
Thank you for bringing this to our attention. We’ve had a small handful of users experiencing an issue like this, and our development team has identified a possible cause and are looking into it. We will make an announcement once we have more information. Thank you.
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Bill Arnold

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Thank you, Rachell.