Access hub doesn't seem to send backed-up data after an internet outage

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  • Problem
  • Updated 2 months ago
I've had an internet outage today for a few hours, during this time the power was not effected and the backup batteries are still new. 

After the internet was restored, the gap in the data on myaccurite site was not filled in. The outage lasted about 8 hours, which is definitely less than 12 hours of backup promised by the speck.

I would like to hear what went wrong. It was a few hours since the updates have resumed and I've lost hope that the data backup would work as expected.

 

Here is an overview of the outage on wind graph as it most clearly shows the missing data.
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Gene

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  • dissapointed

Posted 2 months ago

  • 1
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Shawn Davis

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Make sure your Access is plugged directly into your router. If you have the Access plugged into a switch, the Access won't backup data when the Internet goes out. Also, AcuRite servers are not working properly for many of us. The servers may also be the problem.
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AcuRite Rachell, Employee

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Hello Gene,

What brand of batteries are you using in your Access? Please verify you are following the battery recommendations listed below. Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, you will also need to remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in, plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access.  Please let us know if this issue reoccurs. Thank you.



Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.
(Edited)
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Drew Shock

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Rachell do you really think it's the batteries? Come on now, you all can come up with a better excuse than that. The batteries are not the problem it's the Ethernet controller based on my testing.