Access hub doesn't seem to send backed-up data after an internet outage

  • 1
  • Problem
  • Updated 2 weeks ago
I've had an internet outage today for a few hours, during this time the power was not effected and the backup batteries are still new. 

After the internet was restored, the gap in the data on myaccurite site was not filled in. The outage lasted about 8 hours, which is definitely less than 12 hours of backup promised by the speck.

I would like to hear what went wrong. It was a few hours since the updates have resumed and I've lost hope that the data backup would work as expected.

 

Here is an overview of the outage on wind graph as it most clearly shows the missing data.
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Gene

  • 76 Posts
  • 13 Reply Likes
  • dissapointed

Posted 2 weeks ago

  • 1
Photo of Shawn Davis

Shawn Davis

  • 14 Posts
  • 2 Reply Likes
Make sure your Access is plugged directly into your router. If you have the Access plugged into a switch, the Access won't backup data when the Internet goes out. Also, AcuRite servers are not working properly for many of us. The servers may also be the problem.