Access goes offline with increasing frequency

  • 1
  • Problem
  • Updated 4 weeks ago
I've been running the new Access for several months and have been experiencing an increasing frequency of it going offline.

Usually can be corrected by reboot (I've removed the batteries to make this easier) but recently has required multiple reboots.  I'm running the old reliable smart hub in parallel and have not experienced any issues with that device.

  I've read through some other posts have have replaced the network cable (plugged directly into the router) and moved the Access a 36" away from router and still experience dropouts. 

  Anyone have any suggestions?
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joebike

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Posted 2 months ago

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Donnie Faucette

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Face it.  We've all been ripped off with the access.  Someone needs to start a class action lawsuit.  Acurite isn't planning to fix these problems.
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AcuRite Rachell, Employee

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Hello Steve,
I can see we have been in contact regarding this issue. Please let me know if you have any questions via email. Thank you.
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Sam JS

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how about the rest of us getting the inside knowledge.
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AcuRite Rachell, Employee

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Hello Sam JS,
If you are experiencing this issue, please provide us with the following information. Thank you.

 When your Access goes offline, do both sensors go offline at the same time always or does it seem one does more than the other?

 Do the sensors come back online by themselves or do you have to do a power cycle to get them back up and running?

 If you are sending to Weather Underground, do you lose connection to WU as well?

 What building material is between the Access and the sensors?

 What is the make and model of your router? Are you using a switch?

 What brand of batteries do you have in your Access?

 Do you have the Access within 3 feet of any major electronics, router and smartHUB included? If so, please move the Access away from the electronics as far as the Ethernet cable will allow you.