Access Connection Issues

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Hi everyone,
I received two Access units this week in the mail. I'm running two 5 in 1 stations at different locations. 

I have setup the first Access with my station in Connecticut; a 5 in 1 Pro +. I would have the occasional drop off with my previous SmartHub; say once every few weeks. 

I've had the Access installed  since Wednesday evening. I've noticed a few periods where it just stops sending data to WU. Since the unit has a battery backup, I believe it's dropping a connection with the sensor. I would think if it was a network issue, with the battery backup, it would send any lost data once the network connection is resorted. 

My Access is currently showing as "Offline" on MyAcurite....and it's indicating a strong signal strength. This is the second time it's dropped offline today; first one was around 3AM this morning according to WeatherUnderground data. 

I have the Access hooked up directly to my router, no switch is involved at all. 

Open to any suggestions you may have!

Thanks in advance. 
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Skier76

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Posted 7 months ago

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Chris

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I thought the exact same thing, "they are overwhelmed".  It's too bad they don't own it and communicate it to their customers.  I'm wondering if they pushed a firmware update and broke something.  Otherwise, i assume, WU would be receiving data.  i tried to console into the Access, not real hard, and couldn't get in.  That would help determine what's going on.
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Skier76

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I have another Hub and Access at another location and those are fine as far as I can tell. 

Unfortunately, I'm never at home when these drops happen. Makes it more difficult to figure out. 
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awsum140

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The thing that really is frustrating is that AcuRite has you do, what seems to be, pointless trouble shooting when the problem, probably, isn't on your (our) end.  Why not just post "we're having a problem".  The amount of aggravation and "bad press" that would be eliminated, alone, should be worth that.  Instead, we're mushrooms, kept in the dark and fed....
(Edited)
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Skier76

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Update from last night: 

I had a red blinking light on the Access when I arrived home. My phone also wasn't connecting to wifi. Oddly, my IP cameras and my smarthub had been working for most of the day yesterday. A router reboot brought the Access back online...but it had a weak signal to the 5 in 1...despite that being "strong/excellent" for the time it was offline. 

Things sorted out overnight. It's been reporting to WU without an issue. However, MyAcurite is not showing any data from the Access since its went offline yesterday afternoon. Front light on the access is blue...and network lights on the back are operating correctly. 
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awsum140

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It's been twenty hours now with no data showing on MyAcurtie or WU.  Multiple resets of the Access device in spite of nothing changing with the network, solid blue "connection" light and the web interface showing a solid connection to the 5-in-1.  I'm ready to throw in the towel on this whole system.  Between the unreliability and total lack of customer support, as evidenced by so many complaints on this board, calling this stuff "AcuRite" is really a stretch. If I've got to reboot my router every time this POS loses, what passes for, its mind, it just isn't worth it at all.
(Edited)
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awsum140

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Another new "anomaly"...My AcuRite is displaying blank pages on multiple PCs..  I'm surprised this board is still working.
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awsum140

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Well, I fixed my Access/MyAcuRite/WU connection issues.  The Access device is unplugged from power, network and the batteries are removed.  I re-installed PC Connect software and plugged my "smart console" back in.  Connected immediately to both MyAcuRite and WU.  Wish Access worked as well.  Oh yeah, I an log data locally again, something Access isn't capable of.
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George D. Nincehelser

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It'll get there.  Acurite's silence should not be construed as inactivity. ;)

You're right about the local logging, but it's not something that's theoretically impossible.

For example, one method would be to have the Access broadcast weather/sensor data over your local network.  The data could easily be picked up a client application on your wired network and perhaps even wirelessly to a mobile app if your particular wireless setup will allow.  That feature is already emerging on an least one other brand of weather station, so it's reasonable to expect that Acurite might be thinking about it.

There are other possibilities, too, such as creating a local API on the Access you could communicate with remotely.  I just find the local broadcasting technique particularly clever.
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awsum140

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George, I don't construe their silence as a lack of activity, just complete disregard of their customers.  As I have said multiple times, simply posting something like "we're having a problem with Access for X reason" would assuage one heck of a lot of complaints.  The total lack of public comment by them says volumes about how much AcuRite values or respects their customers.

I know I can capture any data that appears on my local network.  I shouldn't have to look for a method to do that for the "latest and greatest" whizz bang from AcuRite when the old stuff did that with the click of a mouse.

Given that the console/USB/PC solution has been working, flawlessly, since I restored it yesterday I am confident that network issues on my end are not the problem.  That leaves two possibilities, the Access device is defective or, as I have speculated previously, AcuRite is having problems with their servers/network or the program that "prompts" the Access devices to communicate properly.

I feel I've been ripped off with this thing.  No answer to my support request and trying to open another one to get a refund seems like it will, also, get no response.
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Skier76

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So my Access is still showing as "offline"...but it's reporting to WU without an issue. No date is being sent to MyAccurate unfortunately. 

I've done another router reboot and reset the Acccess. I pulled the batteries, unplugged the power cord and let it sit for quite sometime before plugging it back into the router after rebooting the router. 

I've gone into the Access's splash page and restet it multiple times that way. 

I need some guidence on what to do next. 

Here's some info on my Access directly from the splash page. Sensative info removed: 

AcuRite Access Info (for internal troubleshooting)

Firmware Version: 046

Device ID:

Server Name: atlasapi.myacurite.com

Wunderground ID: ***************

Wunderground Password:****************

Wunderground Device:*********************

Elevation (feet):



Sensor List:

PRESSURE: 29.26 Inch

SIGNAL:433MHZ

#TypeIdLast Time (UTC)SignalBattery

© Chaney Instrument, Co.
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George D. Nincehelser

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Is pressing the reset button on the splash page working reliably for you?

I normally don't recommend playing with the splash page, but it does suggest a potential "hack" might be employed.

I'm in the hospital and can't mess with it myself, but someone might right a script that activates that button remotely over the network, say, near midnight.  The downside is that resetting it would mess with rain totals, and it could interfering with Acuirite firmware updates scheduled for around midnight.

Some Motorola/ARRIS Surfboard users have had to resort to this technique when their DSL modems act up.  Perhaps someone might write something similar for the Access as a temporary work-around?  See example below:

https://aaron-kelley.net/blog/2012/01/automatically-reset-your-cable-modem-when-the-internet-goes-mi...
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awsum140

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Hope it's nothing too serious, George.  Get well SOON! Hope your not stuck with Nurse Ratchet!
(Edited)
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Skier76

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George,
Hop you are ok! Certainly get well soon. 

Interesting read on the cable modem. I do have a motorola modem that I own. It's been pretty solid. Any connection issues have delved from the router end. 

I didn't see much happen when I reset the Access via the splash page. I looked at the unit and didn't see any change in the lights. It must have done something as my rain totals for yesterday on WU look a little funky. 

Last night, my Access randomly reconnected with MyAcurite. However, my charts are not updating and are missing from the site. Data still appears to be flowing to WU without an issue. 

My second Access at my VT location is working just fine. In fact, that location had a power outage last night and the Access sent the data to MyAccurite when the power came back on; pretty cool. 

At this point, I'm leaning towards an issue on Acurite's end. I can't see anything on my end that's causing a problem. My SmartHub has been solid the last few days and reporting out just fine. 

I did a little digging and it looks like this issue has come up before: https://support.acurite.com/acurite/topics/myacurite-website-and-phone-app-not-updating-but-wu-is-cu...
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awsum140

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Well, I shut down the PC Connect as well.  The PC runs two other programs on a 24/7 basis, video surveillance software and folding@home.  Both are "video hogs" and after re-loading PC Connect I noticed a big drop in clock speed, 25%, on the video card, a GTX1060.  That made video sluggish in the surveillance software and dropped the folding@home output by about 20%. I didn't have time to "play" yesterday but this morning when I shut down PC Connect everything returned to normal.  I knew PC Connect is sensitive with USB buss problems, but never thought it would conflict with a video driver or PCI buss as well.

SO, I'm off line with both MyAcuRite and WU unless or until AcuRite gets the Access problem fixed or replaces my, possibly defective, Access device.  Given the current level of support/progress I'm not holding my breath.
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Terrance Sprys

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Hi All,
I purchased My Acuwrong equipment just about 2 weeks ago.  Having spent more than $400 on this stuff (and it don't come easy livin on a fixed income) I can honestly say, I wish I had waited and bought a Davis system. That being said, I have spent most of my time watching this forum and see how others are struggling with similar problems.

I wanted to offer some advice but, maybe I should start with a little intro:
I was an instrument and controls tech for 35 years for a large utility here in Michigan.  I have been playing with weather stations for about 10 years.  I replaced my antiquated Honeywell TE923 station with an Acuwrong 5in1 a few weeks back. It actually ran good with a few drop outs every now and then.  For the most part it was not very accurate but, I found a way around that too.   It was the only station that supported multiple sensors from different areas and it had most of the items I was looking for. including a means of recording and sending data anywhere with other software.

This brings me to my advice to those of you who are having communication issues with my accurite.com .  Since the Honeywell could only log data into a computer, I found a software called Weather Display :  http://www.weather-display.com/index.php.

It is by far the best money I ever spent. I am sure some of you have looked into it before.  It supports numerous weather stations, Weather Underground, Ham radio, and has means of tweeking the sensors data for correcting the readings.  You can add local weathercam and it interfaces with several lighting trackers...I use the Boltek myself.  There is great support and it is reasonably priced.  The biggest drawback is running a computer all the time.  I solved this when I found an old laptop running XP.  That ran great for almost 6 years I might add.

I don't get a kick back from these people nor will I tell you it was not easy when I first set it up. There so many bells and whistles on it I never used but, it allows me to see my station from anywhere, If I want I can share the data with others and it has a lifetime license.  Check it out.

Thanks for letting me share this with those of you who are getting frustrated...I share your pain.
One last thing, George, I hope you are doing better and get out of the hospital soon...I hate hospitals!  You seem like a very knowledgeable person and a great asset to the forum.
 
Terry Sprys
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awsum140

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Terry, thanks for posting that, but in my case I looked at that a while back and I don't want to use the USB connection from the console nor do I want to kludge together some sniffer/decoder software to run either, that would depend on the Access device actually operating properly.  This could work well for others though.

The Access device is billed as being the way to get seamless data transfers, but it fails at that.  I worked in IT and networking for many years and, at this point in my life, if it ain't plug and play I don't want to be bothered with it.
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Drew Shock

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I'm still having issues with Access for my furthest sensor which is only 50 ft. away. I noticed that Access struggles with senors that are over 20 ft. away and up over 10 ft. or so. It does fine with my sensor almost directly above it and decent with my sensor 40+ ft. away that's only 4 ft high.  It seems it's more susceptible to interference that the smartHUB. At this point I still using my smartHUB to report to WU since it it more reliable at this point. Access is a disappointment so far unles your sensors are very close.
(Edited)
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awsum140

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That is strange!  It connects to my 5N1 which is about 125 feet away, and fifteen feet in the air, with a signal level reported at four.  Your may have a really high level of interference from something or it could be a marginal/bad receiver in that particular Access unit.  Given the general results with the Access, I'd guess a bad receiver.
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John Z

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Awsum140,

I cast my vote to interference. Fwiw, I have installed 4 Access now, and 3 smartHUB s, which use the same receiver circuit, and have yet to find a bad receiver.

I have about 10 months of accumulated device running time, spread over my active Access devices. Signal performance has been great on all of them.
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Skier76

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John,
Any idea what would cause interference? On another board, someone mentioned HAM radios. What other devices operate on the same frequency as the Aurite setups? IIRC 433mhz?
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Kurt Heimbuch

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I'm a ham radio operator. The 70cm UHF band runs from 420MHz to 450MHz.Repeaters operate at 433MHz on this band so it's possible there could be some interference if there's a repeater close to your location. See this link for a break down of the 70cm band. http://www.arrl.org/band-plan
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John Z

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Oh my, Skiers76, there are many things that can play here.

As recently noted on this forum, Public Service transmitters in the US located close to the Canadian border have been licensed for operation at 425.4125 MHz. Ouch!

As Kurt mentioned, Ham radio repeaters operate usually in the 440-446 MHz realm. They can power their way in, through watts and antenna gain.

High power 460 MHz utilty company vehicle transmitters have been noted here at my home. Gas line work shut me down for a while.

Getting down in size and power, a variety of environmental sensors, security devices, key fob car openers, tire pressure monitors and more all share this frequency.

Digging deeper yet, poorly designed Ethernet systems can splatter noise in this regime. See comments from user Chuck Hast regarding his cable modem, and my responses.

Computer gear can make a big random ruckus, too. High zoot video cards are something I would worry about.
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Skier76

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Thank you Kurt and John! So it may be next to impossible to figure out what could be causing some type of interference and leading to my drop outs....if interference is even the reason here. 
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John Z

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My Ubiquiti commercial grade access points have a Site Survey function that can be enabled from their home page. It seems to me it would be possible to build a Noise and Interference survey into Access. Maybe someday.
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awsum140

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I have a bridge you can buy, too, complete with Sleazy Pass and money toll lanes and lots of heavy traffic.  Equating the capabilities of Ubiquity to AcuRite is a non-starter.
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John Z

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Awsum,

Not equating!...just suggesting an idea for Access that may be possible for the future.

The radio in Access has a signal strength indicator (RSSI) built in, and it is wired into the microcontroller. If one were to turn off all transmitting sensors, and let the receiver listen to the ambient radio environment for a while, just hearing whatever is in the background, and assess that via RSSI and create an appropriate plot, that might be useful in setting up the device.

I think that is purely a matter of firmware programming, and a business decision to do it. If RSSI is appropriately responsive, then the necessary hardware and compute power is already present.
(Edited)
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awsum140

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It may very well be simply a matter of firmware programming but the difference between the two companies, and their goals, still makes it about as likely as a sunrise in the west.  If it has a receiver with a little sophistication it certainly is possible, but I really think you're overly optimistic concerning likelihood.  Ubiquity builds mid/higher range network equipment with all the capabilities needed in a business/professional environment and provides support for their products.  AcuRite/Chaney is building lower end, consumer level, equipment and is not known for great customer support.  I really don't think they have any interest in providing additional features that would cost them additional programming/testing expenses.

I know I am a skeptic, by nature, but in terms of companies, you're talking two, totally different models.  You even mention that your switch is "commercial grade".  The Access device is certainly not "commercial grade".

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John Z

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Hi again Awsum...just a couple of points:

Where I used the word "purely", you substituted "simply". I try not to use that word in connection with programming, as it is very often wrong, and it offends hard working programmers. (Oh no!, SMOP again!)

Desireable features often first appear on higher end products and with time work their way down. Many examples exist.

My view is that a key determinant of whether this sort of function ever appears or not is whether it will help manage down confusion and support calls, or whether the reverse might occur. If it helps AcuRite and helps customers, it may have a chance. Access was designed to enable the introduction of many new features and functions, and I do not think AcuRite will just stand still.

I know you have a dim view of the company at the moment. Yes, there are reasons for that. Bill Martin likened the company to a teenager, and I agreed with him. Much potential, and much to learn.
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George D. Nincehelser

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You shouldn't forget Primex and their contributions to his project.

I'm looking at Primex clocks on the walls of my hospital right now, all synced up and communicating with each other wirelessly.  Looks like a nice self-healing system that can manage a sophisticated RF environment of a large medical center.

Definitely commercial grade stuff.

If you aren't aware, it seems some  of what we consider "Acurite/Chaney" employees, actually work for "Primex".  Their spread their resource across all the companies. (Chaney/Acurite, Primex, and Klockit).  

There's also another company named called "Combex", which I think is dba as Chaney which in turn brands Acurite.  It's so confusing.  Maybe that's why they're trying to streamline into one company.
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John Z

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Good points, George. Yes, inside the corporation, they have the know-how to make commercial grade stuff!
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awsum140

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Well, if it ever happens it'll be a truly magical improvement to say the least.  Unfortunately, text can't convey sarcasm.  When I said "simply" it was not to imply the actual programming is a simple task, it's anything but.  I've done a little, admittedly very crude, programming years ago and understand the complexities involved.  They may have the know-how, in house, somewhere, but applying it to AcuRite products is a whole other question and I admire your optimism.

On the other hand, if it was implemented, I can imagine what a call for support would sound like..."You have to shut off everything electronic within a 1000 foot radius and have your utility provider shut down the grid and your cable provider shut down the system, too, to insure there is no extraneous signals interfering".  Oh yeah, forgot, "Build a Faraday Shield over you house and out to the location of all your detectors, then run the frequency analyzer".

Yes, I have no real expectation of support that is actual support.
(Edited)
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John Z

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Hah! LOL at the colorful picture you paint! Chicken wire mesh draped over the house, utility teams scrambling, maybe even a Ghostbusters crew!

Hang in there, awsum140. I think better times are coming.
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awsum140

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I will say you're an optimist, John.  I see everyone chomping at the bit to get an Atlas.  I think, even if I was thinking about "upgrading" to a better(?) AcuRite device I'd at least wait until the Access problems are resolved and the Atlas has been around for a while, like a few years, to get the bugs wrung out of it.
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George D. Nincehelser

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Atlas is awesome.  Even if my weakened state, I can get it mounted on a pole and running in under 5 minutes!

As long as you have a mounting pole already up, no tools are necessary.

The UV, Light Intensity and optional Lightning sensor are also working well for me.

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John Z

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Awsum,

I have been both a fan and a PITA vocal critic of AcuRite products. I believe in kudos where they are earned, and pointed criticism where it is deserved.

I have had the opportunity to beta test Atlas7/8 and I am very impressed with it. I also beta tested Access. There are a few things that need a bit of work, but overall I am very, very pleased with it.

Am I an optimist? Maybe, but I will not urge you to move faster than your comfort level allows on Access or Atlas, as no good would come from that. I don't think it will be years! Much, much less.

The remaining issues are just not that big.
(Edited)
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George D. Nincehelser

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The fix I'm waiting for is getting the UV and Light intensity plotting on wunderground.

Nebraska is opening a small fishing lake, camping, and recreation area about 1 mile from my farm Atlas on the 16th.  I'd really like to get a more "dressed up" sticker or something better than wunderground's current situation.
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John Z

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That is really sweet, George.

Kentucky has taken to stocking a small lake on church property biking distance from my home. Trout, bass, cats, bluegill. I will be there!
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awsum140

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It's very difficult to be "enthusiastic" about any AcuRite product, although the 5N1, itself, has proven to be reliable.  The "bridge" I got with it failed in under six months as the only victim of a power failure.  OK, maybe I just got unlucky with it.  Then I bought a console with USB and PC Connect.  That has USB buss issues and I've also found out it interferes with video, either driver or PCI buss, not sure which.  That, to me indicates bad/sloppy coding.  Then I got the great, new, do all, be all, Access.  It worked fine for about a month an a half, then started failing for no apparent reason even though it indicates it is connected properly and seeing the 5N1.  In the midst of this debacle, and I think you have to admit that there are a lot of complaints about the same and similar problems with Access, they're bringing out a new whizz bang weather station with a price tag in the vicinity of Davis equipment.  They haven't even fixed the Access problem yet.  Thanks, but no thanks.
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John Z

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The smartHUB, and its Bridge predecessor were a good early try, but were ultimately brought low by legacy issues.

Regarding PC Connect, in my view that cannot disappear soon enough. There is no longer a good reason to keep it around.
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awsum140

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I agree with PC Connect.  I unloaded it off of my machine as soon as I saw what it was doing to my video.  The bridge seemed to work fine, just really weak in the power supply department.  I still feel that the problems with Access are on the server side of AcuRite and not with the device.  It has been through a few power failures with no problems so that piece seems fixed, at least.  I haven't done any packet sniffing while it's not reporting, but every other indication is that it is operating properly and, apparently, connect to AcuRite.  It just doesn't seem to be getting the appropriate "prompts' from AcuRite.  Why it needs that, being such a "state of the art" device is beyond me.  I would think it would report to AcuRite and WU with no prompting needed.
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George D. Nincehelser

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There are no "prompts".  

myAcurite just sends down your settings and wunderground credentials to the Access.  The Access takes it from there.
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awsum140

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Then there's something going wrong with that process.  That is the only logical explanation for loss of data while neither show loss of connection.  Whatever they are sending, its corrupted in one form or another.  How often do they send the credentials, every five minutes to match the data point entries?
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George D. Nincehelser

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Only when you make changes to your settings or credentials.  They are retained in memory by the Access for all other times.

If the Access has your credentials, it will show on the splash screen.
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awsum140

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Once I installed it I never changed anything at all.  It seems to change all by itself, wonder why.

That's another thing that bothers me.  When I powered it back up it wasn't reporting to WU.  I went to the splash page and the WU ID number was the ID number displayed for the 5N1.  I changed it to the "real" WU ID number and it started reporting.  What has me scratching my head is now the splash page, once again, shows the ID number as the 5N1 ID number, even after the "save/restart", with the actual WU ID, that got it reporting to WU.  Of course, the plain English display of the WU password on the splash page isn't particularly comforting either.
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Gregory DiCarlo

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The Access sends out the data every five minutes, but myAcurite doesn't always receive the data. The problem is on Acurite's side.
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George D. Nincehelser

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Wunderground doesn't use that sensor ID number.

The sensor ID number is used by Acurite to know which sensor data it needs to send.

You shouldn't be modifying anything on the splash page and using the "save/restart" button unless instructed to do so.  It's real easy to screw up the Access (or SmartHUB) by doing that. 

In other words, all changes should be made through the myAcurite interface only.  Changes made through the splash page can cause unexpected operation.

The plain-text wunderground password is an artifact of wunderground operation.  It used to be that all of your station IDs used the same user password.  When IBM took over wunderground, they didn't like that, and added the "station key" (still unencrpyted) for each of your stations.  That still isn't "great" security, but at least it de-couples any of your personal information from your station.

Wunerground has also recently added encryption, but there are still a very large number of reporting legacy devices that can't handle encryption...so plaintext is still accepted for the time being.
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awsum140

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Well, all I can say is that with the 5N1 ID in place, initially, it would not report to WU at all, and I waited over an hour just to be sure.  Once I used the WU ID, and did the save/restart, it started reporting to WU immediately and has been doing so for almost two days now, a new recent record.  I would also assume, and we all know what that can do, that if the device is power cycled, USB and batteries, it will re-send all the ID information as it seems to do with a save/restart from the splash page.  If that ends up corrupting data I think there's something seriously wrong with the whole process.

Whatever goes on between AcuRite and Access is the problem from what I can see, even without knowing all the backend information about what, when and exactly how the data is exchanged.  Incidentally, the splash page doesn't work in IE11, just as an aside.

As far as password encryption is concerned, while I don't write code, it would seem to be a pretty common feature to encode/decode as needed, or at least not have it plastered on the splash screen like it is.
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George D. Nincehelser

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myAcurite never resends your credentials unless you specifically force it from the myAcurite interface.  The Access or SmartHUB has doesn't have the "authority" to have the information resent regardless of conditions.  If it did, that would be a really bad security situation.  Someone would simply need to know your MAC, and they could request all your wunderground info from anywhere on the internet.

The "station key" used by wunderground isn't up to normal "password" standards.  It's generated by wunderground for each station... you can't even change it if you want to.  It's just a quick-fix forced by IBM to remediate a bad situation.
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Drew Shock

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It's nice to here that many have no interference with their Access or smartHUBs. That has not been my experience. The only reliable smartHUB I have is the one with the 5 in 1 sensor close (within 20 ft.) and no other sensors. Any further than that, or more than one sensor and I have to get them positioned just right  to work. The station that gives me the most trouble is smack dab in the middle of a giant city next to a military base and a huge city in Mexcio. Do you all live out in the boonies where there is little interference?

I even have one out in the boonies and until recently struggled with that smartHUB until I found a very specific spot on my desk and a very specific height for it. Now it's pretty reliable and the sensors are 100 ft. or so away. That one I'm not going to waste another 40+ shipping upgrading to Access. With all the trouble I have had with them I don't think it would work well with those far sensors. After the smartHUB becomes obsolete I will try another brand of weather station out there. That way I can get a better handle on whether it's and Acurite product issue or just interference.

For reference I have a very cheap access point for my solar charge controller that is never more than one bar and it doesn't miss a beat. I appreciate all the help. I just wished it would have worked better for my situation.
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awsum140

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So, being somewhat of a masochist, I plugged my Access device back in again.  It connected to MyAcuRite immediately but not to WU so I went in to the web interface to have a peek.  The WU device ID was the same id, number, as my 5N1.  I thought that needed to be the station key as listed on WU, so I manually entered it observing case and it connected to WU immediately.  It has been reporting, reliably, to both for about 12 hours now.  Let's see how long it lasts.

Given this behavior, being shut down for an extended time, about 12 hours, then connecting and working properly for 12 hours, I'm wondering if it's actually an overheat condition that's causing the problems or maybe making any other problems worse.  It sits on a shelf in my "office" and that room is a little warm from the PC, with three high horsepower video cards, running 24/7.  Next time it starts failing I may try cooling it, it does feel warm, not hot, to the touch after it's been on for a while.
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Skier76

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Mine feels a bit warm as well. I have it located on our lower level which doesn't get much above the low 60's this time of year. But I'll keep an eye on the temp. 
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Skier76

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Here's latest update: 

The Connecticut Access just started reporting back to MyAcurite. I'm not sure what caused things to change. It's been not reporting charts since Wednesday. But has been reporting fine to WU during the period it was semi offline with MyAcurite. 

We've lost power twice at the Vermont location today. Both times, the Access did not come back on it's own. I had a solid blue light up front, a solid orange in the back...but no blinking green light. Twice today, I had to unplug the network cable, power cable and battery cover to get it back online. Any thoughts on how to remedy that? Batteries? Lithium vs alkaline? 
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awsum140

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I think AcuRite may, finally, be getting a handle on the Access connection issues.  Mine re-connected all by itself about a week ago. Magic I guess since I didn't reboot every device in the house to do it.  I did see an interesting anomaly, though.  One day WU showed the station not reporting for eleven hours with a last reported time that was current and fully populated graphs to the current time when I looked.  It cleared on its own, also, so I guess WU has its own set of problems.
(Edited)
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Drew Shock

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Wondering if someone or Acurite can help me figure out whether my Access is bad and needs to be returned or something else is wrong. 

My Access struggles with my  5 in 1 Pro which is 50ft. away. It does fine with my other two sensors. My smartHUB only missed one data point in a 36 hour period with my 5 in 1 Pro while Access missed 182. At 3:35 AM today Access recorded .22 inches of stealth rain, my smartHUB correctly did not. (See data below) This is the third time this has happened with the Access. On 3/27/18 at 2:45 AM and it was .21 inches and 4/5/18 at 2:00 AM .22 inches again. And in both the latter cases the rain was reset to 0 about 3 hours later.

It is possible that Access does not work well with the 5 in 1 Pro? The 5 in 1 it does OK with is not a Pro.

(Edited)
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Drew Shock

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Anybody here? Echo, echo, echo.., Acurite you all around? Overwhelmed by Access issues? 

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awsum140

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Customer support is not in their vocabulary.  I opened a ticket almost two weeks ago and haven't heard anything other than automated responses.  I suspect they are completely overwhelmed with support requests in the support department of two, part time, people.
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Skier76

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My Access went offline overnight. I believe it was due to a router issue. I rebooted the router and it began reporting back to WU. However, it's still showing as "offline" on MyAcurite...despite reporting regularly to Weather Underground since the router reboot at 6AM. All lights are showing correctly, solid blue up front, blinking green in back, solid yellow/orange in back. Even before rebooting the router, all lights were correctly functioning. 
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Drew Shock

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I recently changed from DSL to cable internet. With the new modem/router the less than 6 second power outage restarts of the Access have improved. It only got stuck twice out of ten tests. Still not great but better. So maybe the modem and/or router has a part to play. I will post the brand and model numbers in case that helps some people when I get back to that location.

Even with the new equipment my Access still had over an hour of data skipped when my smartHUB did not. And this Access is only 15 to 20ft from the sensor. I bet some who think their Access is working great don't check their data. I checked the WU station for a customer who listed their station ID on Amazon and said their Access worked great. It didn't have many skipped data points but it had multiple weird rain events on days the nearest major station did not. I know the data was suspect since it recorded over 2 inches of rain in a 5 minute interval multiple times.

These Accesses had some serious issues. 
(Edited)
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Skier76

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Things did get a bit strange Wednesday evening. The Access just stopped reporting to WU. When I went to reset it in the AM, all lights were operating accordingly. I did a battery pull/power cord pull, network cable pull....let it sit, reboot and all was well. It came back online with MyAcurite and WU

I can't figure out: Why this thing randomly disconnects and then has issues getting back online by itself? With the last few disconnects, all the lights are showing as online and receiving/sending data. 

Can anyone from Acurite chime in? 
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Drew Shock

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I have found that when there are quick power outages (6 seconds or less, depending on your equipment) or even just blinks for less than a second, the Access recovers but the Ethernet connection does not. So even though the Access lights show it's working, the Ethernet connection is broken and therefore can't communicate with your router.

Somewhere either in this forum or another someone mentioned that the power for the Ethernet on the Access is separate from the rest of the unit. So even though the Access recovers the Ethernet does not. On the smartHUB the power for the whole unit was together, so it could handle the quick power outages and recover. I have no issues with my smartHUB, just Access. I bet if more people checked their Access data, they would see this issue. Most of the time I unplug the Ethernet cord for 5 seconds or more then plug it back in and it starts working again. Maybe 1 or 2 times out of ten I have to remove the power and batteries also for about 2 to 5 minutes.

It seems certain routers and router/modem combos can handle the quick power outages better than others for the Access. For the smartHUB it doesn't matter as it doesn't have this issue.

Can we get Acurite to chime in on this? I don't know. Maybe they don't think this is a real problem, or they do, but have no answer. Would be nice to hear from them other than their basic troubleshooting which we have all tried and is why we are here.
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Leslie Sullivan

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My access drops out constantly now. It’s down more than it is up. Never had this with the hub. I wish acurite would publish if the problem is on their end!!!
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AcuRite Rachell, Employee

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Hello Leslie,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Bill Renew

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Yup, mine too.  They have been working on it for almost a month now.  Still missing data lots of times.  They told me it is cause it is near the window move it to the wall, too close to my router move it away, too far from array though I have 5 bars on station, etc.  Nothing changed except I had to get the new access.  Then the problems started.
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Drew Shock

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Bill, try this, move the Access to Lake Geneva, Wisconsin in the Acurite warehouse and get a refund. That should fix this issue. :)
(Edited)
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Drew Shock

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Leslie, if you don't mind please let us know how they fixed your issue if they did, thanks.
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Leslie Sullivan

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Hi Drew,
Nothing has been resolved. Acu-rite did reach out to me. They want me to move the Access away from the router. And provide them with type of router etc. I will have to buy a longer Ethernet cable. The Access is at a second home that I can’t get to until Saturday.
I am going to reconnect the Smarthub. I never had these problems with it.
I am hoping this will get resolved.
If there is any answer I will post it.
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Drew Shock

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Thanks Leslie. Sometimes my Access will go for hours even a day and only miss one or two data points here and there. Then it will miss 3 to 5 hours of data. Just can't figure out why. It's over 2.5 feet away from the router. For a long time I had my smartHUB within a foot of my router and it worked fine.
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Keith A Santo

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Why can't they just keep on supporting the old Smarthub???? The new round one is pure GARBAGE!!!! And I had to PAY for this new GARBAGE!!!!!
NEVER had any problems with the old one!
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MBRage69 .

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Hi all. I got my 5in1 Pro in May of 2017. No problems with it. I didn't get the SmartHub so I used PC Connect. March 31 of this year I ordered the Access. It worked great until about a month ago, then it would lose 'signal' for 2-3 hours at a time. I've never had to restart anything with it, it would just reconnect by itself. It had loss of signal 4/21, 5/17, then loss of communication/loss of signal on 5/18. Loss of signal 5/19 @ 12:21AM, 5/20 @ 11:59PM, 5/21 @ 12:25AM where it was out most of the night. Again, each time, it would re-connect itself in the morning. It worked great for the last week, then tonight it lost 'signal' from 4:17PM-10:13PM and re-connected itself. The times are when it wasn't reporting to MyAcurite or WU. I believe it's the Access itself. Why? Because when I got it I never shut down PC Connect, and during all of the loss of signal times, PC Connect was reporting as it should to MyAcurite. All of the data is there.That tells me the router, power or internet is not dropping out during those times. It's the Access that's not sending. It's placed 2' away from my display, which has never skipped a beat - always signal to the 5in1. Any thoughts? Bad Access? Firmware is 047.
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Jim Ace

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Bad Access, been having the same problem for months, send it back I have been running a ambient weather ws-2902 weather station for the last month with NO issues,  if AcuRite wants to sell it's  Atlas weather station which needs Access they better fix this problem or go out of business.  LOL
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Drew Shock

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Jim that's the Ambient I was looking at. Good to hear your liking it. I agree the Access isn't a good product. I will use my smartHUBs till they stop supporting them.
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Jim Ace

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I only reason I have acurite is the room monitor and leak detector, I going to replace that with a smart home device and just use the 2902 osprey weather station.  I'm DONE With the same old same AcuRite solutions to their problems.  BTW I lost signal last night, is I had a leak that would be a problem.
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Skier76

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Had an issue with the CT Access yesterday. I've got some gaps in my WU data. It seems to be reporting back to my Acurite.com right now...but still hasn't linked up with WU as of yet. 

I'm not at home, so I can't see what the unit is doing. 

I've tried posting the issues I've been having on Facebook in hopes that someone from Acurite would chime in. Unfortunately, no responses as of yet. I posted in the Acurite User Group on FB. 
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Drew Shock

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Sorry to say Skier even if Acurite chimes in they are not going to solve anything. You'll get company line, "remove this, remove that, wait 5 minutes, wait 30 minutes, replace this, replace that, move your Access here, move your Access there."

They should quit the weather station business and write Dr. Seuss books.
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Jim Ace

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I concur, they should make shovels so they can bury their products.  :)
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awsum140

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Just a general comment, and keep in mind I am no fan of AccuRite or the Access product.
I had some bad problems with Access almost from as soon as I got it.  It would lose connection more often than maintain a connection to either MBW or WU.  Then, after a few months, they upgraded the firmware.
Since that upgrade it has been pretty reliable, note I say "pretty reliable".  It has lost connection several times for no apparent reason, then re-established connection with no actions taken by me in terms of power cycling or re-configuring.  Not having to power cycle is a good thing since the battery contacts fell off the third time I had to power cycle back with the old firmware.  Now, WU reports lost connections occasionally but still records the data.  MBW remains up to date through these apparent outages with WU.  I suspect that WU is having some problems every now and then as they work on upgrading their own "backend" stuff.
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MBRage69 .

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In my case, I believe it's the Access since I'm missing the data from the same blocks of time both on WU & MA, yet the data sent from PC Connect shows up. Somewhere inside that little round cylinder, something is going awry then re-connecting later when it 'wakes up' or something. I have since moved it about 3' so it has line-of-sight with the 5in1, which is about 40' away. I'll see if it helps...
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George D. Nincehelser

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Have you checked the splash page in the Access to verify it is actually a radio connection problem?
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MBRage69 .

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Yes, whenever I check it, it shows signal at 4, batteries normal.
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Skier76

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Posting an update here. Quick refresh---I have two Access units at two locations; roughly 125 miles apart. Both locations experienced power outages this week. Both Access units did not come back online after the outages. For the locations I was at, I had to reset the Access by unplugging all the cables, the batteries and waiting...then reconnecting(Connecticut location).  Another bit of information; I've recently upgraded my router in CT. 

The Vermont location lost power this AM and it came back online. The power company there has a nice text notification system. That Access has been offline since a tick before 10AM this morning and has yet to come back online. I have a SmartHub there running in tandem with the Access. The SmartHub came back online without an issue. 

I'd like to get some input on this. I find it odd that both units are having issues reconnecting after power outages.