Access Connection Issues

  • 8
  • Problem
  • Updated 1 week ago
Hi everyone,
I received two Access units this week in the mail. I'm running two 5 in 1 stations at different locations. 

I have setup the first Access with my station in Connecticut; a 5 in 1 Pro +. I would have the occasional drop off with my previous SmartHub; say once every few weeks. 

I've had the Access installed  since Wednesday evening. I've noticed a few periods where it just stops sending data to WU. Since the unit has a battery backup, I believe it's dropping a connection with the sensor. I would think if it was a network issue, with the battery backup, it would send any lost data once the network connection is resorted. 

My Access is currently showing as "Offline" on MyAcurite....and it's indicating a strong signal strength. This is the second time it's dropped offline today; first one was around 3AM this morning according to WeatherUnderground data. 

I have the Access hooked up directly to my router, no switch is involved at all. 

Open to any suggestions you may have!

Thanks in advance. 
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes

Posted 4 months ago

  • 8
Photo of John Cocking

John Cocking

  • 17 Posts
  • 4 Reply Likes
I have a similar problem with my new Access.  It worked for a few days, then last night it dropped all seven sensors at the exact same time.  I have tried resetting, reinstalling, moving to a different router port.  Nothing works.  Blue LED is on steady, green LED at back is flashing, amber LED is on steady, router indicates a connection, but nothing shows up in My AcuRite.  Batteries and signal strengths were all good up to the point it lost the connection.
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
Thanks for chiming in John! 

I'm now back online after being offline for about 6 hours. I wasn't able to check on the unit while it was offline, so I can't report on lights/status. I do know my network was up and running because I had no issues accessing my IP cams remotely. 
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
Yesterday afternoon, I pulled the batteries from the Access, unplugged the power cord and the Ethernet cable. I let things sit for a few minutes before powering it up and bringing it back online. I also found a small box to put the access on to give it a bit more height. I have the unit on top of a computer desk; doing my best to make it level with the unit outdoors. 

All was well until about 3AM this morning. Looking at my WU station, I have about a one hour gap in data. Then it reconnected and has been online since. 

As mentioned, I would have issues with SmartHub every so often. A reboot there would take care of it and the connection would be solid for weeks. With the Access, it's a very random, daily event. 

Does the "A, B, C" switch on the 5 in 1 have any effect on the data that's sent to the hub/access or is that just for the indoor display?
Photo of John Z

John Z

  • 890 Posts
  • 185 Reply Likes
Skier76,


I have no answer to your problem, but I can address a couple of questions you raised.


The ABC switch on the 5n1 means nothing to either Access or smartHUB. All settings are received.


When power or web drop out, on restoration Access will patch the data into My AcuRite only. It does not yet do that for WU. Maybe someday.


My two Access devices have both seen web outages, and recovered nicely. One unit has experienced multiple power outages. It recovered each time.


I have tried a number of things to reproduce the problem, and can't find a way.

Currently I have both Access and my old smarHUB monitoring the same sensors and both reporting to MyAcuRite on different tabs. I am doing that as a "shakedown cruise" for Access. I compare results. Maybe doing that will help you narrow down your issue.


Hope AcuRite can clear this up for you.
(Edited)
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
John,
Thanks for the reply! That's helpful to know regarding the ABC switch; I'll leave that as is. Saves me a trip up the ladder! 

I'm thinking it's a sensor to hub/access issue. Yesterday, when the Access was down , I could hit my IP cameras remotely. So I'm thinking my internet and router were functioning property. Also, on MyAcurite, I have data gaps for the time the sensor wasn't reporting. Those appear to match the missing data on WU. So, with the battery backup and no data being posting, I'm guessing the sensor  and hub/access aren't communicating during the outage. 

I'm interested in hearing how you run the SmartHub and Access in parallel. That sounds like an interesting option. 
Photo of John Z

John Z

  • 890 Posts
  • 185 Reply Likes
I have the hub and Access located very near each other, and both wired into a gigabit switch. Access is said to be OK with such switches. While the hub has sometimes been noted as not working well with switches, I have had no problems. These two devices are the only ones on the switch, so not a lot of traffic there to get in the way.


Having both hub and Access report to the same MyAcuRite account is no problem. I already had the hub reporting, so I took the Add a Device route for Access. Now I get a tab for each, and can toggle between them.


If you think your 5n1 may be dropping out, seeing it happen on both hub and Access would remove Access as an issue. Seeing the dropout on WU as well as MyAcuRite strongly supports that 5n1 dropout possibility. I would check the batteries.


Good hunting!

ps: signals are showing as stronger on Access.
(Edited)
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
John,
I think I'll give that a try. I take it I can only have one of the "hubs" reporting to WeatherUnderground? 
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
Forgot to add, had another drop off this afternoon between roughly 12PM and 1PM EST.  I wasn't home, so I can't "see" what the unit is displaying for lights when it's offline. 
Photo of John Z

John Z

  • 890 Posts
  • 185 Reply Likes
Skier76,

Yes, that is correct. Still, running side by side is very helpful!
Photo of John Z

John Z

  • 890 Posts
  • 185 Reply Likes
Skier76,

Check out my comment on the other thread pertaining to these connection issues. 

I was able to trip up Access, although only once, not repeatedly. 
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
Thanks for confirming John! I'll run them both. At this rate, I'll probably go back to the 5 in 1 to report to WU and then compare both readings via MyAcurite. 
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
I set up my old SmartHub last night and am monitoring the data sideby side on MyAcurite per John Z's suggestion. 

The Access shows a data gap this morning between roughly 1:20AM and 2AM. The SmartHub has no gap for the same time period. 
Photo of John Z

John Z

  • 885 Posts
  • 184 Reply Likes
OK, that pretty well narrows the problem down I think.
Photo of paulg

paulg

  • 46 Posts
  • 12 Reply Likes
You also had a data outage on your Access from 4:14am to 4:29am.
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
John, 
Exactly. So it's the Access since the SmartHub seems to be chugging along just fine. Now the hard part: Figuring out why the Access keeps dropping it's connection. 

Paul,
Good point! I went back to my page and noticed a lot of missing data. Not hour long gaps, but many 10 minute gaps vs the regular 5 minute intervals. 
Photo of John Z

John Z

  • 881 Posts
  • 182 Reply Likes
Skier76,

My device has been rock solid, virtually bullet proof. I have thrown all sorts of disruptions onto it and it just bounces back. Only one time was I able to make it hang up, but I got there by doing something that it will not see in real use.

There are a number of potential component or assembly issues that might cause Access to drop out and cut back in. It makes me think that a hardware swap is in your future.
(Edited)
Photo of Steve U

Steve U

  • 410 Posts
  • 54 Reply Likes
Is your DSL/Cable service stable?
What is the DHCP "lease" time set to?  (I prefer to reserve a DHCP address (a router option) for any device I can 'Log into", make checking easy)
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
Hi Steve,
It's been a really solid service. I've only had one or two outages over the least year or two. 

I can dig into my router and check settings. 

I would think that if the router was the issue, the SmartHub would show the same drops as the Access? 
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
I moved the Access last night within the room it's located in. It's now a bit further away from the router, modem and my Wink Hub 2. 

I'm still getting some gaps in the data on WU. But it appears to be better on MyAcurite.com. Will still be keeping an eye on it. 
Photo of John Z

John Z

  • 890 Posts
  • 185 Reply Likes
Skier76,

That is an important difference between your setup and mine. I have no transmitting devices anywhere near either of my Access units. I hope you have nailed this problem.
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
John,
Thanks for sharing that info! 

I'm still a bit confused because those devices weren't doing anything special at the times I'm getting drop offs; no activity on the Wink....or heavy data usage on the router or modem. Regardless, moving it made a difference. It's technically a few feet "closer" to the outdoor sensor. Maybe that was it? I'm still going to keep an eye on thing and update here. Fingers crossed! 
Photo of John Z

John Z

  • 890 Posts
  • 185 Reply Likes
Yes, keep an eye on it!

Even if a WiFi device is idle, it still periodically sends out beacon frames to announce its presence. Also, the internal clocking generators run constantly and can be an interference source. Having two such devices close to your receivers might make for all kinds of mischief. But this also may not be the root cause, just a red herring.

Very interested in following your status...
Photo of Brian Bacon

Brian Bacon

  • 11 Posts
  • 5 Reply Likes
I have bookmarks to several stations around the country where I have family and friends.  The ones that are Acurite devices seem to be down  pushing to WU this morning including mine.  The MyAcurite web site seems fine.  I switched to the PC Connect software and that is sending fine.  I have a smarthub which has been rock solid but even it wasn't working this morning.

I got my Access a couple of weeks ago but it's not earned my trust yet because if does seem to drop out fairly regularly even with strong signal and yesterday showed .22" of rain when the other two receivers showed 0.  I did move the Access device about a foot further from my WIFI router and that seems to help on the drops but the bad data happened after that.  All three devices are within 3 feet of each other.  It's crazy how unreliable things are....
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 5970 Posts
  • 191 Reply Likes
Hello Brian,
Are you still experiencing data loss or disconnections after the Access was moved away from your router? If you experiencing a loss of communication to your Access, did you have the batteries in the Access since you have had it powered on? What is the name brand of the batteries you are using in the Access?  What type of network set up do you have? Who is your Internet service provider? What is the model number of your router? Were there any internet or power outages that you could recall around that time? Thank you.
Photo of JerryS

JerryS

  • 13 Posts
  • 3 Reply Likes
I'm having frequent Access drop outs where all 6 sensors I have turn RED at the same time on MyAcurite dashboard. However mine does not recover. It is offline again now. I'm looking for some advice on how to get it back online without having to do a complete delete and new setup.
Jerry Stephens
Photo of George D. Nincehelser

George D. Nincehelser

  • 6486 Posts
  • 1204 Reply Likes
When this happens, open a web browser to the IP number assigned to the Access.  That will pull up a diagnostic page and will give you a better "real time" idea of the signal level.

If the signal looks bad on that page, then something is wrong either with the Access or your environment (e.g. radio noise or the like).

If the signal looks good, then the problem is likely on myAcurite's side.

It's not a solution, but it should help you narrow down where to look for the problem.
Photo of JerryS

JerryS

  • 13 Posts
  • 3 Reply Likes
Thanks for the tip George.  I looked on my router to see what the assigned IP address is for my Access and found none assigned as it was offline.  So I went down and looked at the Access and it was blinking red.  I powered it down, removed the battery cover, let it sit for a minute, then replaced the battery cover and powered it back up.  It came back online with a steady blue light.  I checked the MyAcurite dashboard and within a few minutes it was publishing data again with all the sensors (6) green.   I checked the router again and found out what my IP address is now that it is back online.   So the problem seems to be it just takes itself off my network and needs a restart to go back on.   I see tons of posts citing this same type of problem with Access.   I am thinking there may be some sort of bug in the Access firmware that needs to be updated with a fix.   I know Acurite is aware of this problem too with all the posts and responses from Acurite folks.   I hope they come up with a fix soon!
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 5970 Posts
  • 191 Reply Likes
Hello JerryS,
With your name I was able to locate an account for you. I do see you are currently online.  If this happens again,  Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, also please remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access.  Let us know if the issue reoccurs. Thank you.
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
More updates...SmartHub seems to be reporting out every 5 minutes as well...no issues since early this morning on MyAcurite. 

Brian,
WU has been having some issues as of late. There's a thread over on wxforum.net where employees from WU have been posting. There's some good information there. I believe with my system, it's a Acurite to WU issue right now. The sensors seems to be sending data to MyAcurite pretty reliably. 

Thanks for chiming in about moving your sensors. I'm surprised that such a short distance can make a difference. 
Photo of Brian Bacon

Brian Bacon

  • 11 Posts
  • 5 Reply Likes
As to the Access device, I know it's new so there will be bugs in the firmware and I expect some issues.  But there have been enough issues between glitches with the PC Connect software and the Access device now, you just kind of assume it's Acurite ;)  Interestingly enough during this, when I go to PWS's that are Davis or Oregon Sc etc.  they're still updating seemingly without a hitch.  Seems to only affect Acurite, hence the assumption.  So, we'll give WU some time to sort their stuff out...  I'll try switching the WU feed back to the smarthub in a bit but I just tried the Access device and it didn't seem to send any updates.
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
Keep us posted on how your SmartHub does. My Access is reporting to WU with some 10 minute data update intervals. Just found a 20 minute gap on both WU and MyAcurite. 
Photo of George D. Nincehelser

George D. Nincehelser

  • 6486 Posts
  • 1204 Reply Likes
The wheels have been coming off wunderground for years now.  It doesn't have a very good reputation for stability among experienced users, and many have speculated its demise is imminent. 

It seems wunderground is making a renewed effort to get things fully working, but I honestly think it's going to take them months to do so.  They put out a message yesterday that it will probably take a week or two for them to fix the summary data.

If you're still unconvinced that wunderground has long-term issues to resolve, read this thread: https://www.wxforum.net/index.php?topic=33651.0
Photo of Brian Bacon

Brian Bacon

  • 11 Posts
  • 5 Reply Likes
I believe you it's just I have had issues with the Acurite equipment often enough, it's just become default...   So I'll be monitoring things WU's forum and see how they progress.  Seems feeding WU from the PC Connect panel and software is working.
Photo of John Z

John Z

  • 890 Posts
  • 185 Reply Likes
Skier76,

I set up a Linksys WRT1900 MiMo 2-band WiFi router about 3 feet away from Access.

Signal levels from my two sensors (as reported on the splash page) went from solid 4's to unstable 0-2. Had I let this run, I probably would have seen missing data.

Killing power to the Linksys restored things to normal.

I think you are onto something. Access may need more separation from such devices than we are accustomed to.
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
John,
Great data right there! Thanks for sharing that. I have a second Access I'm setting up at another location. This information will be helpful as I may have to go with a longer ethernet cable and figure out a way to get the unit further away from the router. 

I had a very similar issue at the location mentioned above with a Wink Hub 1. That unit did not play nicely if it was close to the router. I moved it to a different floor and it worked great. The advantage there, that connected wirelessly. With the Acess, I'll need to be within ethernet cable range. 
Photo of Brian Bacon

Brian Bacon

  • 11 Posts
  • 5 Reply Likes
I've had to put some space between the Access, the Acurite Smarthub and my WIFI router as well as my Samsung Smarthings ZWave hub...  Since my 5-1 is less than 75' away, I don't have to have more than a foot or so between, if I get them any closer they start missing data.  So probably, the farther your outdoor sensor is away, the more space you will need between any transmitting devices and your Acurite receivers, since the signal will get weaker over the distance and any walls.  
Photo of John Z

John Z

  • 885 Posts
  • 184 Reply Likes
Good point, Brian!

Reception of just one corrupted packet might be the cause of your rain jump.
Photo of Skier76

Skier76

  • 58 Posts
  • 2 Reply Likes
Update: My rain total for the day with the Access just dropped from .97" to zero on MyAcurite. Looks like the data gap I had from 1:35 to 2:10PM was the cause. 
Photo of Bob D.

Bob D.

  • 1 Post
  • 0 Reply Likes
I had a Smarthub that worked great - less than a year old - followed all the directions replacing it with a new Access unit we are being forced to buy - lost connection to weatherunderground even though I followed all the setup directions - after 24 hours put the Smarthub back online and followed the exact same protocols to connect it back to weatherunderground and it started sending data almost immediately - my basic question is the Access product fatally flawed ? - plug and play it is not - when the old unit being replaced has to be put back into service something is wrong - has anyone figured out how to easily make the new and improved (and added cost!) Access work like the old reliable Smarthub (and it really was not that old!)   
Photo of George D. Nincehelser

George D. Nincehelser

  • 6486 Posts
  • 1204 Reply Likes
So far I've installed 4 Access units.  All have come up and run without a hitch to wunderground.
Photo of Keith A Santo

Keith A Santo

  • 3 Posts
  • 0 Reply Likes
Mine doesn't work with weather underground either !!!!
Mine also keeps on disconnecting continuously!!
It is in the sam location as the old one!  Why does the old one work but the new one I was forced to buy not working reliably at all????
I am NOT happy!!!!!!!!
Photo of Keith A Santo

Keith A Santo

  • 3 Posts
  • 0 Reply Likes
I was RIPPED OFF!!!!!!!!!!!!!!!!!!!
Photo of Drew Shock

Drew Shock

  • 520 Posts
  • 110 Reply Likes
From my experience so far the Access is inferior to the smartHUB.

Texas Station data points missed in a 36 hour period with the 5 in 1 Pro:
smartHUB: 1
Access: 182 (one data point had stealth rain of .22 inches)

Washington Station (strongest connection of my three stations) in a 56 hour period:
smartHUB: 0
Access: 4

I was hoping the Access would have fared better with my best connected station. 4 misses isn't bad for a 56 hour period but the smartHUB missed none and they are pretty much sitting in the same place. I haven't even tested the battery backup issue on this one yet.

The only thing I found Access has over the HUB is the out-of-the-box accuracy of the barometer. I didn't buy one for my other WA station because the sensors are over 100 ft. away and I only get 2 to 3 bars. I know George and a few others have had success with the Access at those ranges but mine struggle even at 50 ft.

Will Acurite come out with a firmware upgrade to fix these issues? Acurite are you there? Acurite? Without any answers you may leave me no choice but to return my new Access and keep replacing my other until one works. Would be nice and less of a hassle if you could fix the issues.